Gold Rush Subaru

BEWARE! Do not go to this dealership to buy a car or for maintenance! I have never in my life had worse customer service than my experience at this place of Do not go to this dealership to buy a car or for maintenance! I have never in my life had worse customer service than my experience at this place of business! They do not care about you as a customer, they are liars, lazy, incompetent, rude, and VERY unprofessional! Marquis Morse, the service manager as well as the shop foreman should lose their jobs at this establishment for being completely incompetent! Do not waste your money, your time, or your patience here, instead go to Roseville Auto-Mall Subaru as you will definitely get the service you deserve! Gold Rush Subaru should be embarrassed! If you go over there you will notice that no one is in the lot looking to buy a single car......hmmm i wonder why. More

Easy to make an appointment and got the job done and back to me on the time that was promised. to me on the time that was promised. More

I was working with Jesse Lee the delivery specialist. He is friendly, patient, knowledgable, kind, answering all of questions, and going over the car features. I am impressed with Subaru’s followup custo He is friendly, patient, knowledgable, kind, answering all of questions, and going over the car features. I am impressed with Subaru’s followup customer services and to know lots of cool features that I would not know if no one ever shows me. Those extra efforts and time shows that Subaru wants to take good care of us even after our purchases. I am also surprised and happy with the welcome gift card! More

Gold Rush Subaru is the best! A very respectful and clean transaction. Aaron in Sales is top notch, and he never left us hanging. Alex in financing made it a very smooth process. A very respectful and clean transaction. Aaron in Sales is top notch, and he never left us hanging. Alex in financing made it a very smooth process. "Respect makes love, that's why it works!" Thank you again, Mark and Starla More

Great car and great dealership. We look forward to a continued relationship to service our new Forester. Thank you Gold Rush. We look forward to a continued relationship to service our new Forester. Thank you Gold Rush. More

We love Gold Rush Subaru. We have purchased six Subarus from them and wouldn't go anywhere else. Every department treats us like family! We have purchased six Subarus from them and wouldn't go anywhere else. Every department treats us like family! More

Nothing but great service from every department at this dealership. I have been treated like family every tim I'm there. dealership. I have been treated like family every tim I'm there. More

Outstanding Performance as usual from Gold Rush Subaru. They are like family and always have been They are like family and always have been More

They are a wonderful organization. They take care of me and I trust them to help me in the future. They take care of me and I trust them to help me in the future. More

Terrible customer service. Do not buy a car or get any service performed at this dealership. Purchased a new 2024 Subaru Forester from Gold Rush Subaru in Auburn Ca. The rea Do not buy a car or get any service performed at this dealership. Purchased a new 2024 Subaru Forester from Gold Rush Subaru in Auburn Ca. The rear hatch has issued and won’t close correctly, the auto close button does not work, radio stops working etc. Brought the vehicle for service and told service tech about the issues. He told me that I should expect that from Subarus and obviously I was a first time Subaru owner. I asked if it was under warranty and was told these are typical issues that I would have to pay if I wanted them to be fixed and Subaru only warranties certain engine issues on new cars and nothing else. I called Subaru corporate multiple times and they dropped call on me once and the second time they said they would send be a claim number but never did. The told me that I should try another dealership in a different town and they might be able to help? I have written numerous complaints with no solutions. The car has 4,200 miles on it and has factory defects that neither the dealership or Subaru are willing to fix. Next stop Ca Department Of Consumer Affairs for a lemon law claim . I have it in writing when I bought the brand new car that it was to include a factory warranty. I have been told by Subaru corporate that the issues that I have are covered by the warranty but they can’t help me with making the dealer fix the vehicle? More