Gold Coast Cadillac

From the first online contact with Kelhi Costello to driving away with the vehicle the experience was the most professional and pleasant that one could hope for. Online communication with Kelhi was prom driving away with the vehicle the experience was the most professional and pleasant that one could hope for. Online communication with Kelhi was prompt, professional, inviting, and comprehensive. When I arrived the next day the receptionist called Kelhi, I was promptly introduced to Anthony Zaino, and test driving the vehicle of interest within 10 minutes. Anthony is a true professional. He is friendly but not pushy, efficient and respectful, and moved the process at the pace I was comfortable with but never any delay. We came to an agreement on purchase price within the first hour, he then introduced me to Keith Harvey because we both have midwest origins, spoke to Keith for 1/2 hour about pleasant topics (never mentioning the purchase or dealership) and quickly moved to the paperwork after that. Next I was introduced to Walter Nowal who guided me through the paperwork process quickly and efficiently. Walter even asked my permission to share the additional services and packages that were available with my purchase. When explaining the packages (wheel and tire, paint and interior protection, etc.) he clearly stated prices, advantages, and warranties but also mentioned that there was no urgency to purchase immediately. I was free to think about it and take advantage of the package at a later date. Every individual in the dealership was professional, friendly, respectful (always addressing me as Mr.) and the whole process was a few hours from arrival to paperwork completion. All this and I was just purchasing a used vehicle for under $15k yet they treated me like I was purchasing a $100k Cadillac. They changed fluids and filled the gas tank then I drove away with my vehicle the same day. WOW - go to Gold Coast to purchase a vehicle, ask for Anthony Zaino, and have the best car buying experience of your life! My kudos and thanks to this great group of professionals. More

This was my second time leasing a car with Ron. He was extremely helpful. He spent lots of time with me, giving me all the information I needed on all the options I was asking about. After a test drive, extremely helpful. He spent lots of time with me, giving me all the information I needed on all the options I was asking about. After a test drive, and once we had narrowed it down, he then went to work on helping me find the best deal. When Gold Coast didn't have exactly what I was looking for on the lot, he then went about searching for my car from other dealers. I feel very comfortable with Ron...he is knowledgeable, friendly and I don't feel any pressure when working with him. Thank you Ron! More

The service Rep Erin is extremely pleasant to deal with. She was thorough in doing her work and explaining what needs to be done. I have been bringing my car in quite a bit lately and she has been extremel She was thorough in doing her work and explaining what needs to be done. I have been bringing my car in quite a bit lately and she has been extremely patient to help me get these repairs fixed. As far as the repairs go I know it's not always easy to find whats wrong with an engine but hopefully they will figure it out soon. More

I received poor service from Gold Coast Cadillac when purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to NJ on a Thursday night and pre-coordinated with the dealership to test drive the vehicle at 0900 on Friday morning. Upon my arrival to the dealership, the vehicle was not ready. I had to wait an hour for the vehicle to finish being cleaned. 2) The cleanliness of the vehicle was not what you'd expect from professional organization. Because the price was right, I did purchase the vehicle. However, I spent the next day thoroughly cleaning the vehicle. Most notable, was black dog hairs within the vehicle. 3) Upon departing the NJ dealership, my primary concern was passing the MD inspection. The saleman assured me that the vehicle had been through a thorough inspection process and would easily pass the MD inspection. It did not. The rotors on the vehicle were discovered to be unsat. 4) Although the dealer agreed to replace the rotors, coordinating the replacement of the rotors was a time consuming/difficult experience. 5) As the rotor issue was being resolved, my 20 day temporary tag was about to expire. However, the salesman assured me that a new temporary tag was being sent to my home. 6) My tempory tag expired and I left several voice mails with my salesman about getting this issue resolved. 7) After waiting a week for my new temporary tag I decided to call the dealer and speak to someone other than my salesman. I was informed that the dealership was waiting on paperwork from me.......which was never communicated to me by my salesman. Additionally, I was informed that it is illegal to issue another temporary tag. That implies that my salesman had been lying to me the whole time. In summary......customer service from this dealership was extremely poor. Out of town buyers beware. In my opinion, once the sale was made, there was no emphasis on seeing the deal through to completion. More