Gold Coast Cadillac

Beware dealing with this dealership and their robocalls Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time. I ultimately left because t Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time. I ultimately left because this dealership ceased treating their customers like people. One of the biggest problems I had was that I was getting recorded "robocalls" at all times of the day, several times each month. These calls would remind me of service appointments, special dealership deals, or wanting feedback on a recent visit. When you buy such a prestigious vehicle as a Cadillac, you would think that the dealership would treat you like an individual and not barrage you with recordings to your home. What happened to actual people calling other people to discuss appointments and opinions? I called the dealership and asked them to remove me from their phone list. I got a very nasty response from the woman that answers the calls at the front desk. She never removed my number as I requested. Since then, I have left Gold Coast and moved over to the Lincoln brand. Even though I am no longer a customer of Gold Coast, I still get robocalls to my home. The General Manager of Gold Coast, Steve Stigliano, is very much aware of the situation and despite promising to "make things good" he has not corrected the problem. My number is in their database and they continue to harass me with robocalls with one coming as recently as yesterday. This type of impersonal service has convinced me that I no longer want to deal with this dealership. If they can't handle their daily communications to their customers with a live person, then they don't deserve my business. Even when they brought on a new salesperson, they contacted me with a recording rather than that new individual contacting me in person. What the xxxx?! I don't know how to get off their calling list so I can stop being harassed by their frequent phone calls. More

Bob Foster and Keith were great! We have bought cars through the years, and inevitably the same thing always happens: 1) Lack of transparency on the deal - always leaving you wonder We have bought cars through the years, and inevitably the same thing always happens: 1) Lack of transparency on the deal - always leaving you wondering if you overpaid 2) Disappearing dealers - as soon as the paperwork is signed, it's clear you have no leverage.and they are no longer interested in you other than your getting off their lot. 3) High pressure - not giving you time to think about all that's being thrown at you 4) Lowballing of your trade in - leaving you with no idea where the number comes from 5) Looooooonnnngggg periods of sitting at the desk while the salesman disappears into some smoke filled room to contemplate your latest request and come back with something higher.... This dealership is the first time I've had such a GREAT experience. (Thus it is also the first time I have ever written an online review.) Here is what made it great: 1) Bob was very patient with us as we looked at car, after car, after car....in the lot. 2) Keith (who was appraising the old car) gave me the good and the bad of the cars in the lot and made me feel like he understood our situation completely; why we were trading, what we were looking for, etc... 3) In negotiations, they showed me what they paid for the car I was buying and what each of the last 5 cars similar to mine were sold for at auction. It made me comfortable that my trade in was being evaluated fairly and that my price wasn't being excessively marked up. (We bought used). 4) When we got to a final point in the deal - there was no "if I make this last concession, do we have a deal?". Instead it was, "OK - I'll do this - but it's as far as I can go. I'll leave you two with time to talk it over". 5) AFTER the deal was signed, Bob was still there! We were missing a couple things (like a remote control for the DVD player, and he scoured the lot and found one). He did this 2 or 3 times AFTER we had signed! I've recommended this dealership to no less than 5 people since we left. I'll find a way to buy my next car there too. It was just better than any other experience I've had buying a car. More

Inattentive Sales, Sold Faulty Vehicle, Incompetent Service Should have checked Yelp before buying at Gold Coast Cadillac. Five one-star ratings-now six- out of thirteen. When there are many one star and severa Should have checked Yelp before buying at Gold Coast Cadillac. Five one-star ratings-now six- out of thirteen. When there are many one star and several five star, that means the dealership is doing damage control by having people post positive reviews in order to manage their reputation. This is the car dealership that gives dealerships a bad name. My bad. Fancy facilties and pretentions means nothing. My experience and issues: First and foremost, was sold a vehicle off the lot with drivetrain/transmission issues. Sales Experience: Saw a used Ford Edge online at a decent market-internet price of $10,495-marked down from $14,995. The vehicle is not certified and did not come with a warranty, at least, without purchasing an after-market one that Gold Coast pushes. Vehicle is clean and in good condition. Transaction took over two hours, and it was a cash transaction. I also traded a Jeep Liberty at $1500-$2000 below market value, which will likely be sold at auction for $4000-$5000 (I donated a previous Jeep and received a $4600 credit for a vehicle with 60,000 more miles and worse shape) but, justed wanted to faciltate this transaction and make it as painless as possible. In a total rookie scenario, another Gold Coast salesman showed my car, test-riding it with other buyers as I was signing the papers! I mentioned it in to my salesman Jordan in front of the other salesman and asked them to refrain until our transaction was completed. No dice. The other salesman continued to show the vehicle throughout my transaction until nearly done, 40 minutes later. My salesman Jordan, at Gold Coast for three months-(and showed it) though he was nice enough, only apologized near the end of my transaction-too little, too late. Placing a "sold' sign in the window early on, and if need be, removed later, would be appropriate. How a dealership can demonstrate unprofessional execution of a sale, totally unaware of their surroundings and appropriate behavior is astounding. Nonetheless, I was willing to overlook poor execution. Post Sales Experience: Most importantly, the vehicle has transmission issues. Test driving the vehicle, Jordan pulled the vehicle perpendicular to, and not into parking space. Test driving was done driving forward only. After leaving the dealership and using reverse, the transmission loudly bangs into reverse from park, and slips from 'drive' into reverse. I called Gold Coast before I arrived home to make them aware of the situation. Jordan did not seem surprised and did not ask any questions about what happened or if I wanted to bring the vehicle back to have it checked. Nothing. I sent follow up emails that night to the internet manager, sales manager and Jordan asking to inspect the vehicle. A couple days later, I was contacted and set up an appointment to have the vehicle inspected. In the meantime, I checked online regarding this issue with the Edge. The problem with the transmission is rampant. Pages of complaints on various automotive forums, causes ranging from sensors to Transfer case (PTU) issues.. Service Experience: Brought the vehicle in, service dept was pretty efficient, and gave me a loaner. I returned the loaner washed, vaccumed and with more gas then I received it. After six days, I got the car back, a sensor replaced. Trans still bangs into reverse and hesitates while the engine revs and does not move into reverse gear. I scheduled an appointment online for today. Test drove the vehicle with a tech and verified the issue. After a lot of service, sales and manager-types going back and forth with each other, their genius assessment was that the banging into reverse and not engaging into reverse gear is normal. Um, I'm no mechanic, but, that's never normal under any circumstance. And, it's a cliched', bogus response by dealerships looking to avoid culpability, and added expense, to claim that a problem is "normal". Their staff; Art in service, a service manager, sales manager, and lord knows who else, punted and blamed Ford. They allege they sent the vehicle to Ford, and said this behavior is normal ,and, if Ford states it's normal, that's it. There's nothing they can do. But hey, if I wanted to buy a service contract..........­Shady. They already made approx $4000-$5000 in profit on this transaction and are greedy for more. And, get this: Their final suggestion was to advise me to drive the vehicle a few more days because sensors need to "adjust to my style of driving, and then call them back if issues persist. That is laughable.Buyer Beware. All a customer wants from a local business is a fair deal, good service and to feel good about their purchase. In my business, I happily refund if a product disappoints a customer, and never hide behind protocol, even if it means making no profit on the transaction. I will call back in three days when the trans does not magically fix itself. If Gold Coast steps up and fixes the problem, I would happily edit this well-deserved review and avoid escalation. I don't see it happening, though. UPDATE: A follow up on Gold Coast. They become more incompetent by the minute. Called back the service department today as requested by them to inform them of the status of my faulty drivetrain, and if resolved itself. Which of course, it didn't. The woman that answered the phone was completely confused, unhelpful and didn't even try to listen or understand after I explained the reason for my follow-up-twice. "I don't know anything about that". Here's a hint to people in the service business on how to properly deliver customer service: "Let me see if I can help you with that". What is your telephone number? Your name? Okay. I see you were in twice this past week. Let me put you in touch with the service director". Clueless and bad listening skills are not attributes of a good service team. Embarrassing. Oh yes, sent an email to the sales manager and service director early this morning asking where we are moving forward; no response. Stay away. Consumers deserve better More