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Gold Coast Cadillac
Oakhurst, NJ
840 Reviews
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Showing 840 reviews
May 31, 2012
Ron went out of his way to help us. He went above and beyond even helping me with a problem not related to our purchase. He was professional and friendly and i would send everyone i know to him. I woul beyond even helping me with a problem not related to our purchase. He was professional and friendly and i would send everyone i know to him. I would go back to this dealer in a heartbeat. He really was wonderful. More
by Sharilynch
Employees Worked With
Ron McNeal
April 28, 2012
Just purchased our first Cadillac from Gold Coast Cadillac, and we are very pleased. Bob Foster is an extremely knowledgeable and accomodating professional, who made the entire car-buying process qu Cadillac, and we are very pleased. Bob Foster is an extremely knowledgeable and accomodating professional, who made the entire car-buying process quite enjoyable. Bob genuinely tried to make us happy, gave us some great advice and offered an excellent deal. We will definitely recommend GCC to all of our friends and family! More
by judyk727
Employees Worked With
Bob Foster
April 26, 2012
I received poor service from Gold Coast Cadillac when purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to NJ on a Thursday night and pre-coordinated with the dealership to test drive the vehicle at 0900 on Friday morning. Upon my arrival to the dealership, the vehicle was not ready. I had to wait an hour for the vehicle to finish being cleaned. 2) The cleanliness of the vehicle was not what you'd expect from professional organization. Because the price was right, I did purchase the vehicle. However, I spent the next day thoroughly cleaning the vehicle. Most notable, was black dog hairs within the vehicle. 3) Upon departing the NJ dealership, my primary concern was passing the MD inspection. The saleman assured me that the vehicle had been through a thorough inspection process and would easily pass the MD inspection. It did not. The rotors on the vehicle were discovered to be unsat. 4) Although the dealer agreed to replace the rotors, coordinating the replacement of the rotors was a time consuming/difficult experience. 5) As the rotor issue was being resolved, my 20 day temporary tag was about to expire. However, the salesman assured me that a new temporary tag was being sent to my home. 6) My tempory tag expired and I left several voice mails with my salesman about getting this issue resolved. 7) After waiting a week for my new temporary tag I decided to call the dealer and speak to someone other than my salesman. I was informed that the dealership was waiting on paperwork from me.......which was never communicated to me by my salesman. Additionally, I was informed that it is illegal to issue another temporary tag. That implies that my salesman had been lying to me the whole time. In summary......customer service from this dealership was extremely poor. Out of town buyers beware. In my opinion, once the sale was made, there was no emphasis on seeing the deal through to completion. More
by matthewstm
Employees Worked With
Steve Stigliano
April 24, 2012
Three weeks ago I contacted Tony at this dealership re a 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test dri 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test drive. Tony was off that day and had me speak with Gary. After driving the car I had three concerns, a severe wobble in the front end at highway speed, non functioning windshield washers and inoperable cup holders. He assured me it would be looked at and he would get back to me with a full report. After several days I contacted Gary who had no information. Several more days and I contacted Tony who also had no information. Then about a week later called in and got Steve, who claimed to be a manager and was very apologetic for the lack of response to date and assured me he personally would get back with answers later that day. Now a week later, I am heading off to make a purchase elsewhere. Bottom line, the salespeople here promise to do things they obviously have no intention of following up on. And we wonder why car salespeople are held in such low regard. Well look no further than this dealership. For shame. More
by forhg
Employees Worked With
Tony, Gary and Steve (salespeople)
March 14, 2012
Gold Coast has a team approach such as Chris Bruno, Gary G. in service and when needed the customer is treated as a Cadillac owner should be treated ,that teak increases the value of the car!! G. in service and when needed the customer is treated as a Cadillac owner should be treated ,that teak increases the value of the car!! More
by mosca
Employees Worked With
Chris Bruno, Gary G. Service, Keith Harvey
February 27, 2012
Friendly until they need to correct their obvious mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car) mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car) More
by phildon4
Employees Worked With
Gary Alexander
February 25, 2012
Trying to find a new car is like sticking needles in your eyes. You dread to do it but in this case it was probably my best experience ever. I have bought approximately 10 cars in my life Tony is the guy who eyes. You dread to do it but in this case it was probably my best experience ever. I have bought approximately 10 cars in my life Tony is the guy who made the deal work. His no pressure approach, personality and sense of humor made it pleasurable. I would recommend anyone who wants to take the hassell out of buying a car to see him. More
by dneary
Employees Worked With
Tony Zaino
February 18, 2012
Great sales experience, have leased vehicles for more than 15 years this was the best experience I ever had. Ease of transaction, most initial contact was by phone, Salesmen I worked with was very good, than 15 years this was the best experience I ever had. Ease of transaction, most initial contact was by phone, Salesmen I worked with was very good, very knowledgeable in all aspects.. Could not be happier!! Larry D. More
by larry6612
Employees Worked With
Mr. Anthony Zaino
February 12, 2012
What a great experience. Bob was perhaps the best salesperson I have ever come accross. I called him first to talk about the car I saw om autotrader. He answered all my questions in a relaxed manner. salesperson I have ever come accross. I called him first to talk about the car I saw om autotrader. He answered all my questions in a relaxed manner. When we met and then spent more than a few hours it was like I knew for years. All questions were answered, he checked and found out the car had a extended warranty, I still wanted to think about it, he said fine, no pressure. That was Wed., I called Fri., and told him I wanted the car would oick it up the next day. Offered him a credit card deposit, he said no need and would put the sold sign on it. Asked me when I would like to pick it up. It was ready, I was then shown by another person all the features. Not even a mention of give me the money, Once done we completed the paper work. Shook hands and then me and the wife took off. I would mention that on Sat. the place was hopping. This is truly a outstanding dealership. All the sales were dressed neatly with shirt and tie. Reminds me of Polkowitz in Perth Amboy were I bought my first Cadillac, an eldorado. If a had the money I would be back every year to buy a car from Bob. A true professionsl salesperson. If a Cadillac is your choice this your place to pick one up. More
by l szukics
Employees Worked With
Bob Foster
January 23, 2012
This is my first experience with Gold Coast Cadillac/SAAB and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read tha and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read that SAAB was experiencing financial problems, however right before Thanksgiving the General Manager called my house after I test drove the SAAB SUV and ask me if I liked the car. I said yes, but said I was concerned about SAAB's financial problems. The General Manager told me not to be concerned. The SAAB parts are the same used in the Cadillac SUV and Gold Coast will continue to support SAAB regardless. So I made the mistake of buying a car from Gold Coast. Two weeks after purchasing the car when my license plates came in, I returned to the dealer to have my front plate put on because the car has no mounting bracket. I was told they needed to order a part and would call in a few days.... NO CALL. I went back 2 weeks later a was total SAAB went out of business and they can't get parts, your on your own. I then talked to the General Manager about my maintenace that was included with the car I just bought from Gold Coast. He told me to save my receipts and hopeful when SAAB is out of backrupcy, I should submit my receipts. He then went on to tell me his problems with all the SAAB he still has on the lot. You have to question a company that misinforms their customers, takes the money, sells a car with a service warranty and then abandons the customer. I still have no front plate, no calls back, and left with no car warranty. STAY AWAY!!!! More
by steve-Saab
Employees Worked With
General Manager, Service Department
