Gold Coast Cadillac

Cracked Windshield While In For Service Been a loyal customer of Gold Coast Cadillac. Have bought a car twice from them. Year before last and back in October. Bought car in today 4-17 Been a loyal customer of Gold Coast Cadillac. Have bought a car twice from them. Year before last and back in October. Bought car in today 4-17-2015 to have them look at a rattling noise on rear passenger side. I come back and pick up car and to my surprise their is a 8"-10" vertical crack on passenger side of the windshield. Called them right back and told them and was told to come back so they can look at it. Service person also said he would check to see if it was noted on paperwork when tech did a walk around. Supposedly nothing there cause didn't say there was. Service manager came out to look at it and he said " oh that was there this morning when we did ride along to hear noise car was making". I know very well there was no vertical crack of that size on my windshield because I am a stickler for things like that and would have noticed it especially since it's very noticeable. Service manager came across rude didn't want to hear it being anything to do with them. So now I have to pay a deductible to my insurance company to have this repaired. Very poor business practices and I will make sure to tell this story to as many people as I can to let them know they are not to be trusted w your car when dropped off with them. So besides the out of pocket expense they are calling me a liar. Wouldn't recommend them to anyone. More

Best Dealership in Tri-State Area I want to take this opportunity and give proper assessment to this dealership for handling my recent purchase of 2015 Cadillac Platinum ESV. I stared I want to take this opportunity and give proper assessment to this dealership for handling my recent purchase of 2015 Cadillac Platinum ESV. I stared looking for this vehicle in September 2014 immediately after receiving an email from Cadillac notifying of the release of Platinum edition. I spoke to every dealership within 150 mile radius of the delivery location. Dealerships provided different and usually conflicting information regarding availability and features of the car. After I spoke with customer service at Cadillac call center, I felt confident proceeding with the purchase from Gold Coast due to precise information, correct timing and its salesperson, Bob Foster, was the only person who was able to provide pricing. I placed an order by giving a small deposit via credit card. Bob Foster continuously provided me with updates on the order, until finally I got an email from him advising that my car was heading to the dealership. Upon arrival, the transaction has handled within 2 business day and my car was delivered complimentary to the desired destination. At the end of the day all dealerships sell the same cars, however if you want fast, reliable, honest service I highly recommend this dealership. I also want to say a special thank you to Bob, for answering 100+ questions, for not pushing the sale, for staying on top of my order, for sharing information regarding incentives, for taking my calls late at night, for going an extra mile to need my ever changing needs. The level of service exceeded all of my expectations, and Bob’s dedication and commitment have no precedent! More

2 car deal I originally bought a used Yukon Denali from Ryan and the dealership a few years ago. I was impressed with the friendliness and enjoyed the hospitalit I originally bought a used Yukon Denali from Ryan and the dealership a few years ago. I was impressed with the friendliness and enjoyed the hospitality of staff then and was even more impressed this time around. My father and I went other places to do a two car deal and no one was able to come close. I ended up trading in that Yukon Denali for a 2014 CTS and my dad traded his 2012 CTS for a 2014 XTS. Steve and Ryan gave me the no bull pricing and made it very easy to understand what xx other dealerships were doing and I am very appreciative of that. They worked with me in order to make this two car deal work for the both of us. I shopped here in the past and will guarantee my father and I business in the future. Next up, Moms time for a new car and I can tell you they will be receiving that business as well. More

My salesman and the service coordinator were extremely nice and I believe really want people to be satisfied. That's the positive. The negative is the car I bought is a xxxxx. I did all the typical online nice and I believe really want people to be satisfied. That's the positive. The negative is the car I bought is a xxxxx. I did all the typical online research before considering a Cadillac SRX. The price was fair and they didnt seem to have a lot of problems. The bad...... I have never had a car with 3rd row seats and did not know to the best way to check for them is to see if there are 3rd row seat belts. I asked the salesmen if the storage compartment that is shaped like a seat was 3rd row seating and he said yes. I also made the mistake of not test driving it under the conditions that I normally drive because I was in an accident the day before an a little shaken up. I will say that that is my fault for not doing the necessary due dalliance. However when purchasing a car from a reputable dealer, I feel the average person would expect a decent car. The first thing I noticed was the windshield made noise, I took it back and they "fixed" it. I was happy until I took it on the highway the next day, and the windshield was still making a vibrating noise that sounded like the tire that blew out of the car I had recently been in an accident in, so I took it back. The belts were starting to go too and they were kind enough fix them and "re-fix" the windshield. The windshield still makes noise. At this point I have owed the car about three weeks and the dealer has had it in there service center about the same amount of days I've been able to drive it. I took it back the same day it was "fixed" and they said they would take it in again in a few days. I inquired about trading it and the offered to look into that too. In waiting to take it back I hear new noises every time I get it the car, there is a vibration coming from the dash, I can feel every bump in the road, and it makes noises that sound like my father's old van that had a bent axle and a broken muffler. I hate this car, it is a 14k mistake. I never want to get in another Cadillac again and probably won't deal with this dealer after the car's fixed and I can get rid of it. More

Nov 2nd 2013 I purchased a Honda Fit from Gold Coast Caddy and was very happy with my experience. The salesperson Chris Foster was great to deal with, no games at all, price was quite fair, and within 2 Caddy and was very happy with my experience. The salesperson Chris Foster was great to deal with, no games at all, price was quite fair, and within 2 hours I was actually off and driving my, new to me, honda. BTW when I went to test drive the car the battery was dead (someone had left a light on or something) and before I took final owership they put in a new battery without asking. That impressed me. Wish I had known the experience would have been this easy, I would have purchased long ago as my car was quite beat. Note: If you are buying used from Gold Coast recommend watching the internet prices. Over time they had reduced the price of mine which showed it to be a good price before I walked onto the lot. More

I purchased my 2014 Cadillac ATS 2.0 from Ron on Saturday after being recommended to this dealership /salesman from my grandson who purchased his CTS from him a few months ago. From start to finish this tra after being recommended to this dealership /salesman from my grandson who purchased his CTS from him a few months ago. From start to finish this transaction went as smooth as possible and was hassle free. I would go purchase another vehicle from this dealership in a heartbeat ! More

I had the best experience at Gold Coast Cadillac! Joe Wall is fantastic and ensured my satisfaction. He took care of every detail from the purchase of my vehicle to paperwork. The team at Gold Coast were Wall is fantastic and ensured my satisfaction. He took care of every detail from the purchase of my vehicle to paperwork. The team at Gold Coast were warm and inviting and I did not feel pressured to purchase a vehicle. I would highly recommend this dealership to all my friends and family. Thank you Gold Coast! More

I stopped by after a car event on a saturday morning , I was "window shopping" so to speak , Ron introduced himself to me we began talking , I wanted to see if it was feasible to trade in my car with a huge was "window shopping" so to speak , Ron introduced himself to me we began talking , I wanted to see if it was feasible to trade in my car with a huge monthly payment for something more reasonably priced. In one week from meeting Ron , himself as well as with the help of the managers was able to buy my car out and put me in a new 13 cadillac cts for a great monthly payment. No games , no BS , straightforward and professional employees and managers. I have had lots of experiences with car dealers both positive and negative and this was one of my top experiences. I would recommend Gold Coast Cadillac and Ron to anyone. In fact, already recommended him to my grandfather for when his lease ends. More

Aside from loving my new ATS, my experience with Gold Aside from loving my new ATS, my experience with Gold Coast Cadillac and you has been, well, surprisingly good. Surprising because it was not the Aside from loving my new ATS, my experience with Gold Coast Cadillac and you has been, well, surprisingly good. Surprising because it was not the usual hustle and trickery one anticipates at an auto dealer. First, dealing with Joseph Wall on phone and internet was straightforward, no xx. Which began my amazement. Most dealers overwhelmingly try to get you into their showroom with vague assurances you will get a good deal. Second, meeting with Joe at the Gold Coast showroom to do the deal was the same as on the phone: straightforward and pleasant. No pressure, no bait and switch, professional, personable. Third, Picking up the car 2 weeks later also went without a hitch. Another plus. Receiving the originally unannounced iPad was another pleasant experience. Fourth, Joe's note of appreciation and other letters from Gold Coast were low-key ways of reminding me of my wise decision to do business with you. Much appreciated. Fifth, receiving the license plates as promised in 2 weeks. Sixth, receiving the excellently produced and printed coffee table book on Cadillac "then and now" history was yet another pleasant surprise! Basically, Joseph Wall and Gold Coast Cadillac operated on one of the highest levels of professional sales and marketing I've ever experienced! Kudos! If you ever need a customer testimonial or "like", you'll get it from me. Thank you for such a truly positive car sales experience. Charles Dyner More