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Gold Coast Cadillac
Oakhurst, NJ
840 Reviews
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Showing 840 reviews
June 03, 2017
lied about the warranty and refused to honor it. If you buy a used car at full price and it has a dealer "PLATINUM" warranty of 6 months and they sell you an extended warranty the extended warranty ( If you buy a used car at full price and it has a dealer "PLATINUM" warranty of 6 months and they sell you an extended warranty the extended warranty (Which Is Truly Only An Extended Service Contract With another Entity and Separate From The Sale) it starts after the dealer warranty expires. The purchased warranty by no means supersedes the dealerships responsibility to honor their own warranty that came with the auto. The Magneson Moss act of congress 2006 covers this explicitly under Service contracts and Implied warranty being two separate items, either of which has nothing to do with the other. When we purchased the new/used car at GOLD COAST CADILLAC we were asked if we wanted the extended warranty were told that we could cancel it at any time, (60 days no charge) the car we purchased had a "platinum warranty " on it 6 months or 6000 miles so after us being at the dealership for 4 hours already, tired and hungry with dogs waiting at home, we said yes... and called the next day to verify the "Platinum Warranty" have the sales mans voice on tape stating yes its in your glove box paperwork and file...With the trade in plus a $3000 down payment and a $30499 purchase, nothing not even acknowledgement of the automatic warranty as stated on the window sticker. So we cancelled the extended warranty on Friday and now we have oil all over the driveway...but we have the "platinum warranty" issued by the dealership. I had expected, the extended warranty to be added on to the end of the dealers warranty, No, according to them, they cancelled the dealer warranty cause I bought the extended warranty.(service contract).. I didnt hear any of this at point of sale, wasn't told this or anything about these 'facts', I even have the salesman Bob Foster on my answering machine saying no no you've got the Platinum warranty just look in your file we gave the paperwork to you, the day of the sale. I still have paperwork and the door signage and screen shots of Dealer warranty. NJ Law says specifically that there is an implied warranty, and you get that no matter what, unless you sign papers saying bought AS IS. no, I did not purchase as is! Today though all of a sudden I have no warranty cause I cancelled the big sale. a service contract at $3675 for 3 years or 36000 miles with a $200 deductible. This was supposed to be added on at the end of the Platinum warranty that came with the purchase of the car. So now they're telling me that the oil leak isn't caused by a gasket problem and I have to pay for all repairs ( They have NOT looked at the car yet to see this is all over the phone and this could be as simple as an oil plug not in all the way, an oil filter not tightened properly or a pcv blow by situation where the crankcase is overfilled ),but I got don't bring it here, not our problem, bring it to your Audi dealer! .....I've had the car for 27 days 23 days while they repaired the a/c.... and they are lying through their teeth at me cause they've no idea what an implied warranty or the platinum warranty on the car entitles me to, Or maybe they do! GOLD COAST is leaving me without recourse but to bring it to the Audi dealer and or fix it myself. Good luck this was my second purchase from them and more then likely my LAST!~ More
by fredblumberg
Employees Worked With
Ron McNeal Robert bob Foster
March 25, 2017
Royalty This is my 2nd purchase of my Cadillac (used) and by far after dealing with lesterglenn Hyundai there's no going back Mr.Ryan Hills is by far the top This is my 2nd purchase of my Cadillac (used) and by far after dealing with lesterglenn Hyundai there's no going back Mr.Ryan Hills is by far the top notch sales associate professional I've worked with no pressure works with you to get it done &when I pull in for service they address me as welcome back Mr.Vazzana how is the family need I say more More
by Vinny V
Employees Worked With
Keith Harvey
March 14, 2017
New car purchase It was a quick and painless experience. Mr Hills and Mr Hall located a vehicle with all the requirements. Mr Hall ran the numbers and it was a fine de It was a quick and painless experience. Mr Hills and Mr Hall located a vehicle with all the requirements. Mr Hall ran the numbers and it was a fine deal. More
by Sassy63
Employees Worked With
Ryan Hills and Steve Hall
July 10, 2016
Wrecked Vehicle On February 4,2016 I brought my car in for service on a warranty issue at Gold Coast Cadillac in Oakhurst, New Jersey. They fixed the car and while be On February 4,2016 I brought my car in for service on a warranty issue at Gold Coast Cadillac in Oakhurst, New Jersey. They fixed the car and while being test driven the technician got into an accident with my car causing substantial damage. I don't want the car and I was told I could exchange my car for another car. I have a 2012 Cadillac SRX 4x4 Luxury Edition that I just bought Gold Coast Cadillac back in August 2015. As of July 10,2016 they have yet to keep their word and exchange my car for another 2012 Cadillac SRX 4x4 Luxury Edition. The management has been of no help at all in getting my issue resolved in my favor. They are the worst in customer service. More
by Wallace Dennis
Employees Worked With
E.J.Wright, Jamie Martin, Jordan Franklin, Paul R. Zoccoli, and Keith Harvey.
May 30, 2016
Only and best salesmen I would deal with I bought 2 vehicles from Ron Mc Neal. He is the only one I would ever deal with.he is the real deal ....excellent, professional ,down to earth I bought 2 vehicles from Ron Mc Neal. He is the only one I would ever deal with.he is the real deal ....excellent, professional ,down to earth More
by Thomas
Employees Worked With
The man ....Ron Mc neal
May 27, 2016
I guess my loyalty as a customer just does not matter!! My current lease on my XTS is up on Aug. 1,2016. It is the fourth vehicle I have happily leased from Gold Coast. Unfortunately that did not matter to My current lease on my XTS is up on Aug. 1,2016. It is the fourth vehicle I have happily leased from Gold Coast. Unfortunately that did not matter to the Sales Manager Dave who responded to me when I told him this as I was beginning to negotiate a new lease agreement. His response to me when I stated that this will be the fifth vehicle I am leasing from you was ," So what". As if who cares that you have come back year after year. Well I have not done anything yet .but rest assured it will not be a deal with GOLD COAST! I also tell anyone who listens what were once tolerable inconveniences that I overlooked I in the past are actually a snobbish attitude towards clients that just don't seem to matter! More
by Rvesce
Employees Worked With
David Hyman
March 28, 2016
Sales George Zeigler is a caring salesmen. He takes the time to completely explain all the qualities you need to make an educated purchase, as well as to pu George Zeigler is a caring salesmen. He takes the time to completely explain all the qualities you need to make an educated purchase, as well as to put you into the car you want that will meet your needs. Gold Coast has certified low mileage used cars and their office staff expedites the transaction and services needed to deliver your car on time, if not sooner.... And, they supply quality loaner vehicles to make your service experience positive. I'm definitely going back for my next car to Gold Coast Cadillac of Oakhurst, NJ and asking for George. More
by caddylacky
Employees Worked With
George Zeigler
January 09, 2016
Great Experence The transaction was quick and easy. Salesperson Al Deronde and Manager Jamie Martin made the experience quick and hassle free. Was referred to the d The transaction was quick and easy. Salesperson Al Deronde and Manager Jamie Martin made the experience quick and hassle free. Was referred to the dealership by a friend and will recommend to my friends and family in the future. More
by K Harveille
Employees Worked With
Al Deronde and Jamie Martin
October 05, 2015
Beware dealing with this dealership and their robocalls Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time. I ultimately left because t Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time. I ultimately left because this dealership ceased treating their customers like people. One of the biggest problems I had was that I was getting recorded "robocalls" at all times of the day, several times each month. These calls would remind me of service appointments, special dealership deals, or wanting feedback on a recent visit. When you buy such a prestigious vehicle as a Cadillac, you would think that the dealership would treat you like an individual and not barrage you with recordings to your home. What happened to actual people calling other people to discuss appointments and opinions? I called the dealership and asked them to remove me from their phone list. I got a very nasty response from the woman that answers the calls at the front desk. She never removed my number as I requested. Since then, I have left Gold Coast and moved over to the Lincoln brand. Even though I am no longer a customer of Gold Coast, I still get robocalls to my home. The General Manager of Gold Coast, Steve Stigliano, is very much aware of the situation and despite promising to "make things good" he has not corrected the problem. My number is in their database and they continue to harass me with robocalls with one coming as recently as yesterday. This type of impersonal service has convinced me that I no longer want to deal with this dealership. If they can't handle their daily communications to their customers with a live person, then they don't deserve my business. Even when they brought on a new salesperson, they contacted me with a recording rather than that new individual contacting me in person. What the xxxx?! I don't know how to get off their calling list so I can stop being harassed by their frequent phone calls. More
by NJRonbo
Employees Worked With
Steve Stigliano
September 29, 2015
Bob Foster and Keith were great! We have bought cars through the years, and inevitably the same thing always happens: 1) Lack of transparency on the deal - always leaving you wonder We have bought cars through the years, and inevitably the same thing always happens: 1) Lack of transparency on the deal - always leaving you wondering if you overpaid 2) Disappearing dealers - as soon as the paperwork is signed, it's clear you have no leverage.and they are no longer interested in you other than your getting off their lot. 3) High pressure - not giving you time to think about all that's being thrown at you 4) Lowballing of your trade in - leaving you with no idea where the number comes from 5) Looooooonnnngggg periods of sitting at the desk while the salesman disappears into some smoke filled room to contemplate your latest request and come back with something higher.... This dealership is the first time I've had such a GREAT experience. (Thus it is also the first time I have ever written an online review.) Here is what made it great: 1) Bob was very patient with us as we looked at car, after car, after car....in the lot. 2) Keith (who was appraising the old car) gave me the good and the bad of the cars in the lot and made me feel like he understood our situation completely; why we were trading, what we were looking for, etc... 3) In negotiations, they showed me what they paid for the car I was buying and what each of the last 5 cars similar to mine were sold for at auction. It made me comfortable that my trade in was being evaluated fairly and that my price wasn't being excessively marked up. (We bought used). 4) When we got to a final point in the deal - there was no "if I make this last concession, do we have a deal?". Instead it was, "OK - I'll do this - but it's as far as I can go. I'll leave you two with time to talk it over". 5) AFTER the deal was signed, Bob was still there! We were missing a couple things (like a remote control for the DVD player, and he scoured the lot and found one). He did this 2 or 3 times AFTER we had signed! I've recommended this dealership to no less than 5 people since we left. I'll find a way to buy my next car there too. It was just better than any other experience I've had buying a car. More
by family guy
Employees Worked With
Bob Foster
