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Gold Coast Cadillac

Oakhurst, NJ

4.9
1,070 Reviews

2123 NJ-35

Oakhurst, NJ

07755

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January 15, 2012

12/2011 I found a car online and inquired through the 12/2011 I found a car online and inquired through the website. Dealer was very friendly over the phone. Tells you everything you want to hear. I dr More

by J420024
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve stigliano
Jan 18, 2012 -

Gold Coast Cadillac responded

Thank you for your input. I reviewed the deal and noticed Steve had given you a significant discount off our asking price. When you work a deal that you recieved there is no "meat left on the bone" for our salespeople to handle small issues that may come up. The vehicle is a 2003 (8 years old). No vehicle that is this old is flawless. I assume that despite the cracked moulding and only one key you still felt the vehicle was a good value. If you did not, you would not have purchased it. How did you feel we misrepesented the vehicle?

Jan 20, 2012 -

J420024 responded

I really do not feel $900 off the asking price is a significant deal but despite that, the agreement with Steve was that price if the vehicle had nothing wrong. I understand the cracked moulding but I didn't know anything about 1 key until all the papers were signed and I was ready to leave. How can you own a car with just 1 key. I had no choice but get a second one made. I feel not letting a customer know this little detail before the deal was made is the misrepresentation. Also, I do not think it was good customer service to tell a customer that you do not want to take their credit card because it will cost you money. I traveled 80 miles to your dealership and then was sent to a bank 3 miles away. The credit card fee is your cost of doing business. I work in retail and take pride in good customer service and I do no feel your dealership presented a high level of customer service at all. That is why I wrote this.

Jan 24, 2012 -

Gold Coast Cadillac responded

I am sorry that you did not feel you received the best customer service (which is what we strive for). It is always a challenge when selling an 8 year old vehicle with 75,000 miles on it. We feel that for the price, we presented a mechanically solid and cosmetically presentable vehicle. In our eyes, a vehicle of this vintage that only has one key with one cracked rear molding as the only faults is a vehicle that has nothing wrong with it and a good value. Despite our shortcomings, you must have agreed that it was a good value for the price as you purchased the vehicle. Thank you again for your business.

Jan 24, 2012 -

J420024 responded

well I can see that we will never be on the same page. If I knew the vehicle had only 1 key before all the papers were signed I would have never purchased the vehicle. Your only answer to everything is that I must have agreed the vehicle was a good value or I would not have purchased it. Actually, I purchased the vehicle despite these issues and many other flaws that were not listed here. I didnt even make it 20 miles from the dealership before the rear heat and seat heaters crapped out but I am not complaining about any of that. Your dealership has crappy customer service and deserves a bad review. Instead of making a simple offer to even try and do right is all you do is defend the crappy business policies your dealership provides to its customers. Dont worry I will never do business with your dealership again and I have informed my family who has purchased a few new cars from you in the past to no longer do business with your dealership either.

November 11, 2011

I called for an internet price on a car that I saw in their advertisement. Kelhi in internet sales could not have been any nicer or easier to work with. I had more than my share of questions which she More

by gold coast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kelhi costello, anthony zaino, bill mafara
October 30, 2011

I have never looked forward to shopping for a car having purchased vehicles at various dealerships through the years. I was in the market for a Cadillac (my dream car which I was finally able to buy!) and More

by Sherry C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bruno
October 30, 2011

I needed a used vehicle at a certain price due to I needed a used vehicle at a certain price due to financial problems. Kelhi listened to my problem and worked out a great deal for my financial situa More

by kasperowicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelhi, Bill, Al
July 06, 2011

Gold Coast is by far the most horrible place to buy a car.After the sale they could care less about you.PLEASE dont buy a car at Gold Coast.Today I had a problem and was treated very very bad.AS A MATTER More

by gctre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager
Jul 06, 2011 -

Gold Coast Cadillac responded

This is the General Manager of Gold Coast Cadillac. Could you tell me who this is who posted the review? I would like to look into the situation.

Jul 06, 2011 -

Gold Coast Cadillac responded

This is the General Manager of Gold Coast Cadillac. Can you please tell me who this is so I can attempt to resolve this issue?

March 23, 2011

The professionalism demonstrated by all the personnel associated with Gold Coast Cadillac is second to none. From the initial telephone call from Steve Stigilano to schedule a test drive of the 2011 Cad More

by R. Conte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stiligano
March 16, 2011

I have been dealing with Goal Coast for quite a some time. I have purchased four new cars from them. I find the staff at Goal Coast to be professional,knowlegable and extremly customer focused. I have h More

by cts 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
February 17, 2011

I have delt with Gold Coast Cadillac for quite a few cadillacs and was very satisfied with the service. Our salesman Bill Murphy was very good and gave us his opinion on what to do and we took it and wa More

by hardwareharry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Murphy
January 21, 2011

I live in Albany, NY. I found a beautiful vehicle online and contacted Gold Coast by email to find out more information. I sent the email at midnight and received a response from Steve Stigliano within the More

by Jay223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stigliano
December 14, 2010

I absolutely love this dealership. My father bought a brand new Cadillac CTS from them and was more than satisfied with the price and the overall experience. When I was in the market for a used Saab 9-3, More

by SaabTurbo93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hyman