Glynn Smith Chevrolet GMC

Not friendly I visited Glynn Smith Chevrolet today to look at a used Camaro Z/28. I had been in contact with the salesman, Otis via email for a couple of days. I h I visited Glynn Smith Chevrolet today to look at a used Camaro Z/28. I had been in contact with the salesman, Otis via email for a couple of days. I had a few questions about the car and they were quickly answered. The last email I received asked me if I’d be willing to come view the car in person and take it for a spin. I responded that I would be able to visit this afternoon. So I drove from Birmingham to look at this car. When I got to the dealership they said Otis was with a customer and another gentleman showed me the car. When I asked about driving the car, he said there are no test drives for this car. I showed him the email and he brought out his manager, Brian. Brian said for this type of car we need to know you’re serious about it and agree on numbers beforehand. They also would check my credit to make sure I could afford the car to begin with. I asked him why this wasn’t included in the emails, he said those emails are template based. It was at this point his demeanor became more frustrated that this conversation had yet to end. I wasn’t about to have my credit dinged for a car I wasn’t sure I would like. Primarily because the car had just over 4,000 miles but it already had three owners. So that was a red flag. His response was it has low miles and warranty. Then it began to sprinkle and he said this car isn’t safe in the rain with these tires. This was the first thing we agreed on our entire conversation, and then I decided to take my business elsewhere. I’m not upset that they restrict test drives on high performance vehicles. I get it. But what I don’t understand is why this wasn’t communicated in the multiple emails prior to my visit? And why did I leave this dealership feeling ashamed for having the audacity to want a test drive that I scheduled ahead of time? More

2018 GMC Sierra Purchase Overall very good experience. No high-pressure sales pitches while deciding which vehicle to purchase. Had called ahead and credit check had already Overall very good experience. No high-pressure sales pitches while deciding which vehicle to purchase. Had called ahead and credit check had already been completed and all we had to do was work out the trade details. More

Fixed problem Took care of my problem in a timely manner. Listened to my issue, fixed it and explained what they did to correct the problem. will be back for servic Took care of my problem in a timely manner. Listened to my issue, fixed it and explained what they did to correct the problem. will be back for service in the future. More

Thorough and informative The morning I carried my Chevy in for service, they told me that it would be alittle bit some things had froze up. They let me know step by step what The morning I carried my Chevy in for service, they told me that it would be alittle bit some things had froze up. They let me know step by step what was going on. More

Amazing Everyone was very nice and helpful. They didn't pressure me into anything. They also made me feel comfortable considering it was my first car buying e Everyone was very nice and helpful. They didn't pressure me into anything. They also made me feel comfortable considering it was my first car buying experience. More

Quick, thorough, friendly Our vehicle was serviced in a reasonable amount of time even though there were several cars ahead of us. This was our first service appointment since Our vehicle was serviced in a reasonable amount of time even though there were several cars ahead of us. This was our first service appointment since the purchase of our Equinox. We had a comfortable place to wait and watch television. We were treated with friendliness and respect. More

Customer for Life 2nd new vehicle purchase in 6 months. Well worth driving the extra distance. Great folks. Very fair deal. In and gone in a short time. 2nd new vehicle purchase in 6 months. Well worth driving the extra distance. Great folks. Very fair deal. In and gone in a short time. More

"Superior Sale and Service!!! Mr. Walter Moore is an "EXCELLENT" salesman! He is very friendly, helpful, and professional. Also, he has a very caring, positive and supportive attit Mr. Walter Moore is an "EXCELLENT" salesman! He is very friendly, helpful, and professional. Also, he has a very caring, positive and supportive attitude. Walter is definitely a “GREAT” asset to your team and I wish him much success in your company. Michael Lee/Finance Manager was very thorough and he investigated all questions and concerns I had. He was very patient and respectful towards me. He treated me like I was his most important customer. Everyone, including the General Manager/Mr. John Capps went above and beyond my expectation to ensure that I was 100% satisfied with my purchase. I am looking forward to purchasing my wife new car from Glynn Smith Chevrolet Buick GMC. I am comfortable recommending anyone I know that is interested in buying a car from Glynn Smith Chevrolet Buick GMC, because I know that their business would be valued and that they would be treated with the upmost respect and exceptional customer service!!! Sincerely - "With a Smile" Gregory Haynes Sr. More

Great customer service Andy Taylor was very knowable and had everything ready once I arrived. My wife and I also enjoyed talked with Mr Glynn Smith. Glynn was very thankf Andy Taylor was very knowable and had everything ready once I arrived. My wife and I also enjoyed talked with Mr Glynn Smith. Glynn was very thankful for our business. More