Back

Glynn Smith Chevrolet GMC

Opelika, AL

3.4
286 Reviews

600 Columbus Pkwy

Opelika, AL

36801

Directions

By Type

Showing 286 reviews

December 31, 2022

Worst service ever. Had an appointment yet they took people that came in after me plus they couldn’t even do what I asked them to do. Also one thing was a recall which t More

by Prich3234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Heaster, Glenn Claridy, Keith Clark, Ken Hillis, DAS Reputation Management
Jan 04, 2023 -

Glynn Smith Chevrolet GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact me at your earliest convenience to further discuss. Sincerely, JP Harper | Service Manager | (334) 610-0676

Jan 05, 2023 -

Prich3234 responded

This is just a joke. Not even everything that happened that day. They couldn’t even do what I went in for plus the minute I left the lot my right tire sensor went out. They never let GMC know they did the recall so I’m not sure they even did that. Went in for the recall and tire rotation however they didn’t do the tire rotation when I asked them to check my brakes. They then had to go back again and do my tire rotation so that means they took my tires off twice and then my tire sensor doesn’t work. I’m not even sure they they did my recall because they never notified GMC if it

Feb 02, 2023 -

Prich3234 responded

Would like to work with them but I don’t know how? No response to my complaint

December 15, 2022

Terrible service and commitment to customer. Purchased a new vehicle and had a issue that the dealer should have covered under warranty. Terrible attitude. Go to another dealer. I will never ret More

by gnj0404
Recommend Dealer
No
Employees Worked With
Glynn Smith
Dec 16, 2022 -

Glynn Smith Chevrolet GMC responded

...

December 15, 2022

Terrible Service and Customer Centric attitude 3 weeks after purchase. What could be handled as a warranty was rudely dismissed by the owner. More

by gnj0404
Recommend Dealer
No
Employees Worked With
Glynn Smith
Dec 16, 2022 -

Glynn Smith Chevrolet GMC responded

...

February 05, 2022

Great dealer, very helpful and curious never disappoint, fixed right the first time. Thank you to everyone More

by donkoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane Heaster, Glenn Claridy, Keith Clark, Ken Hillis
Feb 07, 2022 -

Glynn Smith Chevrolet GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, JP Harper | Service Manager | (334) 610-0676

January 04, 2022

This is our 3rd purchase through Glynn Smith. Mitch is who we usually go through but this time him and Reed both helped us. They was both a pleasure to work with and seem to always exceed my expectations More

by Adoska Presley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reed Sanders, Michael Lee, Mitch Tolbert
Jan 04, 2022 -

Glynn Smith Chevrolet GMC responded

Thank you for leaving us this great review, Adoska. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Michael Lee | Business Manager | 334-610-0676

December 21, 2021

I just purchased a used truck from them; however, after replaying the experience, I feel I was taken advantage of from the beginning. I am a senior female, and people at my age often don’t know we are be More

by v.heath
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not wish to name.
Dec 22, 2021 -

Glynn Smith Chevrolet GMC responded

Virginia, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Rob Smith | Sales Manager | 334-610-0676

May 01, 2021

Had a appt with Glynn Chevrolet in Opelika drove from Georgia .... the sales person said the vehicle was a “ordered” vehicle yet they have it advertised on their website and still do..... I thinks it’s a More

by Elizabethjuly4
Recommend Dealer
No
Employees Worked With
Sales department Andrew Jackson
May 12, 2021 -

Glynn Smith Chevrolet GMC responded

Elizabeth, we always appreciate hearing from our customers. If you would like to discuss this please give me a call Sincerely, Michael Lee | Business Manager | 334-610-0676

May 12, 2021 -

Elizabethjuly4 responded

No worries we purchased a truck from another dealership

March 23, 2021

Wayne was very helpful and knowledgeable. He gave us a great price and made the whole experience easy and quick. I would highly recommend buying your new car here! More

by Ksalz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Pittman
Mar 23, 2021 -

Glynn Smith Chevrolet GMC responded

Thank you for your great review! We're glad to have Wayne on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Michael Lee | Business Manager | 334-610-0676

March 23, 2021

All of the staff including our sales rep, Andrew Jackson went above and beyond to answer all of our questions. They helped us with any questions and pictures needed virtually until we could come in person More

by Raustin & Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Jackson, Michael Lee
Mar 23, 2021 -

Glynn Smith Chevrolet GMC responded

Raustin and Amanda, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Michael Lee | Business Manager | 334-610-0676

February 28, 2021

The experience with Walter Moore was the best I’ve ever had. He is truly an asset to Glynn Smith. Love my 2021 GMC Terrain!! More

by rphillips0691
Recommend Dealer
Yes
Employees Worked With
Walter Moore
Mar 01, 2021 -

Glynn Smith Chevrolet GMC responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Walter was able to provide you with such exceptional service. Enjoy your new 2021 GMC Terrain! Sincerely, Michael Lee | Business Manager | 334-610-0676

2
...