Gloucester Toyota - Service Center

Literally the worst auto dealer experience I’ve ever had, and the worst customer service in the last 25 years. Misinformation, missed information, employees with attitudes, and blaming me for things not enti and the worst customer service in the last 25 years. Misinformation, missed information, employees with attitudes, and blaming me for things not entirely my fault. Absolutely no compassion or flexibility shown even though there was a death in my immediate family. Went and met with the manager in person. Lots promised. Still await any action or apologies- and multiple employees owe us one. More

Thanks, y'all make the process easy and pleasant. Professional, friendly, efficient, trustworthy, honest. Elaine Professional, friendly, efficient, trustworthy, honest. Elaine More

No matter what it's Always a friendly welcoming vibe from the whole crew. Thanks. the whole crew. Thanks. More

I am new to the area as I have left Charles Town, WV and its hospitality, but Gloucester Toyota has replaced her with a new sense of hospitality and great service experience. its hospitality, but Gloucester Toyota has replaced her with a new sense of hospitality and great service experience. More

Nice efficient service the service managers kept me informed of the services performed as well as recommendations. informed of the services performed as well as recommendations. More

As always staff was courteous, service done quickly. I bought my car from Gloucester Toyota and have used the sevice department since 1998.. I bought my car from Gloucester Toyota and have used the sevice department since 1998.. More

Service or sales, the best in the business for all things cars. I plan to be a loyal customer. cars. I plan to be a loyal customer. More

I have been very pleased with the service department over the years. Prices are reasonable and I have never felt that they are trying to sell unnecessary repairs to my vehicle. I highly recommend Gloucester the years. Prices are reasonable and I have never felt that they are trying to sell unnecessary repairs to my vehicle. I highly recommend Gloucester Toyota. More

Always an excellent experience dealing with Gloucester Toyota. The service team starting with Holly and ending with the cashier are always pleasant to deal with. Toyota. The service team starting with Holly and ending with the cashier are always pleasant to deal with. More

They did a great job and took care of my needs in a timely and professional manner timely and professional manner More