Gloucester Toyota - Service Center

Justin fixed my bluetooth problem My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my deal My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my dealer. Justin McAndrews took my car and in no time had the problem fixed. Now I feel better knowing that I can use my phone again in the car. Justin is awesome and I'm glad Gloucester has him! More

Outstanding Customer Service I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was in a terrible time crunch situation, having to pick up my daughter within the next 30-minutes. Justin was simply awesome, and that is putting it mildly. He immediately checked the light, took off the cover, pulled out the burnt out bulb, sent me to the parts department (also awesome folks!) and installed the new bulb personally. I was out of there within 15-minutes of my arrival! All I can say is that Gloucester Toyota has a great manager in Justin and they will get my business in the future! I wholeheartedly and without reservation would recommend anyone and everyone to utilize the Gloucester Toyota Service Department. More

Flawless inspection Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians b Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians began service on time and did not delay the completion. Very impressed with the high level of service and highly recommend Toyota to everyone. More

Nearly killed my family Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front t Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front tire had three lugs MISSING and the last two loose. Right front tire minutes from flying off at highway speeds. Called the dealer. Left messages. No response. Martin Lucas More

Unprofessional and rude I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they p I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they put underneath the truck was all over the sides and wheels. He took it back to have this cleaned up. When my husband brought the truck back to me, I noticed the passenger side rain guard was broken and put back together with scotch tape. When we confronted them about this, the said we couldn't prove they did it and they absolutely wouldn't replace it. The issue isn't really the rain guard, it's the fact they lied about it and then tried to hide it the way my toddler would. Good old scotch tape. More

Three Toyota"s owner! I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent product and Gloucester Toyota is an excellent dealership! Doug Updike, service manager; Lee Hollinsworth, parts department; and Holly in service; have kept my vehicles running for years! Each employee at the dealership goes above and beyond serving the customers. I highly recommend Gloucester Toyota! More

Justin rocks in service Justin knows his cars and customer service. He is vey patient with me answering my questions and simplifying the necessary work needed on my suv. the Justin knows his cars and customer service. He is vey patient with me answering my questions and simplifying the necessary work needed on my suv. the tech was also very good (forgot to get his name) More

LOVE Gloucester Toyota I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. They took the time to find me the right car and at a great price. I now use Gloucester Toyota for service and love Holly and Justin. They always great me with a smile and get my car in and out quickly. While there are no perks like free manicures...who cares. I come for car service not a day at the spa. Thanks to Gloucester Toyota for a great experience. More

I took my car to get a oil change, (wednesday)the assistant informed me that I had a recall that need to be taking care of. I let them perform the oil change and do my recall. When I got home I notic assistant informed me that I had a recall that need to be taking care of. I let them perform the oil change and do my recall. When I got home I noticed a gap in my door panel and the arm rest had gaps also the plastic pieces had been broken. I call back the next day (Thursday)to let the service department know. They scheduled for me to bring my car back that day. The tech looked at my door panel and said some clips were not snapped back down so I scheduled to come back (Monday). I arrive Monday and they tech attempted to glue my panel back not properly fix the problem. The tech then states on my paperwork (Monday) that the panel was already broken, which was not true. I talked with the service manager and the general manger about this problem and they are saying that the tech did not break my door panel. This was bad customer service on all three of their parts. If my panel was already broken (Wednesday) they should of informed me that day. If it was already broken (Wednesday) why did the tech not inform me (Thursday ) when I brought the car back for him to look at it? The answer is because it was not broken. More

Ms. Hooly always has a smile in her voice and on her face. She is patient with the autmobile challenged, such as myself.Ms. Holly always explains things so even I can understand them. Great customer ser face. She is patient with the autmobile challenged, such as myself.Ms. Holly always explains things so even I can understand them. Great customer service. More