Gloucester Toyota - Service Center

Servic Dept passed state inspection, when it shouldn't have I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would lik I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would like to take it to my mechanic and have him go through it. When I took it to him, he noticed that the front wheel bearing was worn and should not have passed inspection. So I called the service dept, spoke with Doug and let him know the issue with the front wheel. He told me to bring it by and if that was the issue, your dealership would fix it free of charge. I took it to him last Friday and the service dept corrected the issue, but while driving home I then realized that the steering wheel shook uncontrollably when braking. I took it to a mechanic and he said that the rotors were warped somehow. I called back up there and they said to bring it back up and a mechanic would look at it again. After the mechanic drove the 4runner, he came in and said yes the rotors are warped. I let them know it wasn’t doing it until the vehicle left from the initial issue. Doug came out of his office and from the beginning got defensive, so I went to the front and talked with Brian, because I was looking for an explanation on why/ how this could be. He went to the back and talked with the service dept, then came back to me with the explanation that now the wheel was running “true” with the new bearing , I could feel the warp in the rotor. With Doug not wanting to help at all, I ended up buying some pads from your dealership and leaving. I took the vehicle to my mechanic and he ended up doing the brakes, which ended up being approx $450.00. So I went by this morning to talk to Doug to get some clarification and he just kept talking in circles. He told me that what Brian told me was incorrect. What my mechanic told me was incorrect and that I didn’t realize the steering wheel shimmied when I bought the vehicle, because I was excited and didn’t know the feeling of an issue. My problem is that he talked to me like I was some your kid that has never bought or owned a vehicle , when in fact, I just wanted a reliable vehicle for my 16yr old daughter to drive. Also, if they would’ve done the state inspection correctly, they would’ve seen that the wheel bearing wouldn’t of passed and that if they would’ve fixed that issue then the front brakes wouldn’t have passed because of the drivability of the vehicle. And if that’s the case then I wouldn’t have bought a vehicle, to put my daughter in, if we had known the issues unless the dealership would’ve fixed it. More

Great Service on my Toyota I have had several visits to this dealership for service on my Toyota. They are very helpful and go out of their way to accommodate my schedule for r I have had several visits to this dealership for service on my Toyota. They are very helpful and go out of their way to accommodate my schedule for routine service. The waiting room is small but comfortable and the staff in the office who take your payment are also very helpful and friendly. I have been used several other dealerships throughout the years and Gloucester Toyota might not be the biggest, but it is my favorite! More

Service I can Trust I bought my Camry from Gloucester Toyota in 2002 and have taken it there for all its maintenance, repairs and inspections. The work has been complete I bought my Camry from Gloucester Toyota in 2002 and have taken it there for all its maintenance, repairs and inspections. The work has been completed timely and well and the cost has been reasonable. As a woman who doesn't know much about cars, it's important to have a place you can trust. And long-time employee, Holly, is the face of Gloucester Toyota to me. She is upbeat, knowledgeable, and a pleasure to work with. I actually enjoy calling to make appointments. More

Courteous, friendly hometown service I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a fact I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a factory problem with the torque converter and the problem would be fixed under warranty. Very good news. They also told me my car would be ready to pick up on Thursday and it was ready Wednesday at noon. Everyone was kind and friendly and attentive. I couldn't ask for a more positive experience. More

Repair dented bumper while in for service of recall notice "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my i "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department! More

Not treated fairly The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties . More

Service Department I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team. More

Repair of driver-side sun visor The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt an The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships. More

Service Department I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Ins I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there. More