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85 Reviews of Global Imports BMW - Service Center
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February 12, 2016
Service Visit Service department is beautiful and was an easy process. I was greeted by a nice young lady and then given my loaner car very soon afterwards. Appoin Service department is beautiful and was an easy process. I was greeted by a nice young lady and then given my loaner car very soon afterwards. Appointment was scheduled as requested and communication has always been important as you can imagine which they have done a very good job with me always. Thank you Global Imports BMW for the service you have provided over the years! More
by BMWX5M
Employees Worked With
Eldric Brown
December 15, 2015
Terrible service Went in for an oil change and a warranty repair on December 7th. Picked the Z4 that day and within 10 miles the cooling system failed for lack of a cl Went in for an oil change and a warranty repair on December 7th. Picked the Z4 that day and within 10 miles the cooling system failed for lack of a clamp. We had to take the auto to a local shop paid $150 for repair, we had to replace all the coolant was told 1 clamp was installed backwards and another was missing. We spoke with the service representative at Global, Jermaine who was apologetic, and left 2 messages with the service manager Branden who was unresponsive. That’s the real issue, we own two BMW’s and to be treated with unprofessionalism and indifference is simply uncalled for. More
by Rob Harris
Employees Worked With
Branden - service Manager, Jermaine service Rep (he tried)
May 08, 2015
Service Sucks!!!!! My car was in for new battery. First, I had to wait for person in customer service to get off her PERSONAL cell phone to ask me if she could help me. My car was in for new battery. First, I had to wait for person in customer service to get off her PERSONAL cell phone to ask me if she could help me. My car was pulled around......while entering car I saw GREASE all over the area around my seat belt! I told someone and they took it back and had it cleaned up. Then, I realize that my automatic seat belt did not work. I informed the service advisor SEAN VILLALOBOS about it and he said it was not the dealerships fault. I told him they were working when I came in. He then informed me that he could have them take it back to service but it would take time! I was not happy and let him know about it...he then told me to have a nice day! He had informed me prior to my arrival that he would have a estimate on another repair that needed to be done on my car........... and that was not given to me!!!! I realized the next day that my daytime running lights are now not working!!!!! WOW!!!! I will take my car somewhere else so that they can get the MONEY!!! Global will be losing out on any future business from me and ALL of my friends and co-workers!!! I am telling everyone how bad the service sucks!!!! Trust me.....I know a LOT of folks that drive BMW's.....interested in BMW's......and they will not be going to Global!!!!!!! Don't go there!!!!!! I'm surprised they are still in business!!!!! More
by SIms1
Employees Worked With
Sean Villalobos
April 28, 2015
2005 BMW X5 4.4 My first service experience with Global BMW was an extremely pleasant one considering the circumstances. I did not purchase my vehicle there, my warra My first service experience with Global BMW was an extremely pleasant one considering the circumstances. I did not purchase my vehicle there, my warranty was not back by BMW, and I was told upfront that the repair can sometimes be considered questionable by the warranty companies. Needless to say everything went smoothly, they treated me as if I had purchased my car from them, and Ryan Burke kept me informed throughout the process. I'm extremely satisfied with the outcome and I would highly recommend! More
by BMWX5E53
Employees Worked With
Ryan Burke
August 14, 2014
Quality work I took my 2 BMWs for service and repair visits multiple times during the last 3 years at Global. I always get a loaner when it's available. The proble I took my 2 BMWs for service and repair visits multiple times during the last 3 years at Global. I always get a loaner when it's available. The problems were always properly identified and fixed. The last visit was for a repair on my 335is which had long crank during cold start and they replaced spark plugs, ignition coils and fuel injectors. The car now runs great after the repair. There was only one time when I had to wait half an hour to get to talk to the SA. All other visits were pleasant and smooth although neither of my bimmer was purchased here. Global imports operates in a community where the average customers are harder to please. Also there are tons of customers who drop off their cars here for service and repairs on a daily basis. I believe it's fair to say that the service department does a good job on average. More
by beibei650
Employees Worked With
Kyle McCall (great), John Kurtz (super nice)
August 03, 2014
Global Imports Service I took both my 2013 M5 and 2013 X3 for routine servicing a few months ago and while there, I mentioned to my service advisor that one of the front spe I took both my 2013 M5 and 2013 X3 for routine servicing a few months ago and while there, I mentioned to my service advisor that one of the front speakers had an sporatic, abnormal noise coming from it. A few hours later, both cars were ready. The service advisor advised me that the speaker for the M5 was on order and that I would be notified when it arrived. A month passed and I finally contacted the service department to find out the status of the part via email and got no response. After a couple more weeks, I picked up the phone and called my advisor who told me that he needed to research the status of the part and would call me back in a few minutes, but didn't. After a couple more weeks I called again and he told me that the part had arrived and proceeded to schedule another service appointment. On the day of the appointment I was given a loaner and sent on my way by another service advisor. When asked about my usual service advisor, I was given the explanation that he only addresses minor issues. A few hours later I returned to the dealership to pick up my car and I was told that the lead mechanic was diagnosing the issue with the speaker??????????? I responded with "thought the issue was already diagnosed and the speaker was going to be replaced. Long story short, contrary to what I was told, the part was never ordered. After speaking to the service customer experiance manager, I was told that the service advisor "screwed up" and the part was never ordered and since 2 months had passed, we needed to start over. I responded that I had already came into the dealership twice for the same problem and the customer experiance mananger tried to minimize the poor service by telling me that I didn't have to drive that far for the visit. DO NOT TAKE YOUR CAR HERE IF YOU VALUE YOUR TIME AND GOOD CUSTOMER SERVICE. More
by parhamm84
Employees Worked With
Brandon Doyle, Tyler Thompson
May 05, 2014
My BMW Service Place This is the best service center I have been to yet. I travel a lot and get service from all over the country. I live in Atlanta and have had nothing b This is the best service center I have been to yet. I travel a lot and get service from all over the country. I live in Atlanta and have had nothing but great experiences from Global Imports. I have worked with several service people at this dealership all have been friendly and accommodating. I will keep coming here when I am in town. More
by MattLonergan
Employees Worked With
Jason Wyche
May 01, 2014
Service Nightmare Today I came in for service and ended up leaving with more than I bargained for. Upon arrival I checked in with my service advisor Brittany. She immed Today I came in for service and ended up leaving with more than I bargained for. Upon arrival I checked in with my service advisor Brittany. She immediately checked me in and shortly after my vehicle inspection she advised me of additional repairs needed to my vehicle. I was very reluctant to proceed due to my strict time constraint however I proceeded and authorized her to approve the repairs. She asked what time I needed to leave and I advised her that I had an appointment at 3pm that I could not miss and she notified me that I would be out of the dealership at 2pm. During the wait she checked in with me a few times and repeated that I would be out at 2pm. At 2:05pm she came to me and stated that my vehicle was almost done with the test drive and was headed to be cleaned. I waited patiently but I became a little resentful when it soon turned to 2:45pm and my vehicle was not around. After paying for my $960 repair I noticed my car coming around again displeased when I found it being parked on your lot with your other vehicles. I patiently walked over to the lot and received my key from an unknown gentleman wearing a green tee shirt that appeared disoriented. I proceeded to drive off your lot and as I proceeded towards highway 75 I opened my consul to find a pack of matches and a 1/4 in brown joint, ie. marijuana and ashes scattered. I became furious and immediately threw it out of the window and called your service department and notified them of what happened. I was then transferred to a service manger whose name I didn't write down because I was busy trying to make my 3:00pm appointment in Midtown, that I missed. He apologized and offered me an interior detailing to make up for the hassle. As a repeat customer and FORMER prospective buyer, I find this ordeal, handling and restitution offered to be insulting. Not only did I have an illegal substance and ashes in my vehicle, I am left with the impression that your staff members lack empathy and respect for consumers. I have never been treated so unprofessionally and left feeling so unfairly after spending such a large amount of money with any business. I do not use drugs or associate with drug users and was put in an extremely compromising situation that could have resulted in an arrest if pulled over and searched. In addition, I missed my 3pm appointment. I am highly offended and plan to utilize all social and professional media outlets including notification to the GA Inspector General and Better Business Bureau offices of this incident. In addition, I will not be returning next month to make my trade and upgrade. More
by TerrenceLotts
Employees Worked With
Brittany
April 14, 2014
Terrible service, no communication,totally unprofessional I bought a used 3 series bmw from carmax a little over 2 years ago, I took out the max care coverage, which covers most repairs and can be carried ou I bought a used 3 series bmw from carmax a little over 2 years ago, I took out the max care coverage, which covers most repairs and can be carried out at carmax or bmw. I opted for carmax because it's closer and because of all the bad reviews I read about global. Well anyway I had some lights come on and it wasn't driving well ...carmax said it needed new steering system which they fitted, but then It had to go to bmw to have the computer reset coz they didnt have the equipment at carmax. It was towed to bmw and I got a call from carmax about a week later to say my vehicle was complete and ready for pick up. I went to collect it.....I was not happy with the condition of my vehicle, the odb cover was missing (that's just laziness on bmw techs part) I did find it on the floor under the pedals and the inside of my car was dirty. Bmw was the last place that had worked on it, so it was their guys that were negligent and unprofessional about the condition that my car was being sent back to me in. Anyhow I proceeded to drive off the parking lot and all the same lights came back on!!! So long story short, my car went back to global a week ago. I called and spoke to one of the service managers, Eldrick brown and I asked him why my car would be released from there when there was clearly something wrong with it still. He said there was no way there was anything wrong with it when it left there. Well that's very strange because a day or two later I was informed by carmax that, according to global, it now needed the alternator replacing. Now I might be a female and not know too much about cars but I do know that that didn't just happen ....I think they just couldn't be bothered to run a diagnostic on it the first time because I'm not a high dollar paying customer, it's covered under my max care warranty., so they just sent it back to carmax. I also know that it doesn't take a week to replace an alternator, (if that's even what really needs doing) I've had no contact from global despite Mr Brown telling me he would look into things and get back to me. Just seems that my "premium " car is low priority because they can't charge me "premium " price so they'll just try and fob me off. Well guess what guys, not gonna work......I will keep sending my bmw back to you until I am completely satisfied......no skin off my nose I have warranty coverage remember .....oh and a rental car :) I would not recommend global to anyone..........I love my bmw but i think I'm going to trade for a Mercedes.....I've heard the merc service centers are way much better and so much more professional, but then again that doesn't take much. More
by etherowclose
Employees Worked With
Eldrick brown
November 18, 2013
I started coming to Global BMW in 2009. Recently, I have seen a new service area and a new attitude. The people at check in are great and made sure my wife and I had a coffee to start our day. Steve Garvey seen a new service area and a new attitude. The people at check in are great and made sure my wife and I had a coffee to start our day. Steve Garvey has been my service guy for years and my cousin uses him too. Recently, my wife brought the car in for an oil change and a rattling noise under the car. Steve took care of her, changed the oil, and found out the rattle was something minor (and cheap). More
by rgrisco
Employees Worked With
Steve Garvey
