Global Imports BMW

I am writing to express my frustration and disappointment with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine light. Despite assurances that the issue had been addressed, I found that the problem persists, causing me both inconvenience and concern for my vehicle’s condition. I returned to your service center on October 8 to have the issue reassessed, only to be informed that I would be charged again for additional work for the same light. The problem should have been identified and resolved during the first visit. Being charged for further repairs suggests that the first service was incomplete or improperly handled. The "new" issue nearly a month later seems unlikely or planned by your business. Charging a customer to fix an issue that was supposed to be fixed on the first visit is unfair and does not reflect good business practice. As a customer, I should not bear the cost of your service center's failure to diagnose and repair the problem correctly the first time. Also during the diagnostic ,it appears that the back seat of my vehicle was unnecessarily removed, which I was not informed about prior to the service. The repair I requested was for the check engine light, and there was no indication that removing the back seat was required to perform this task. I am particularly concerned for the several reasons. The removal of the back seat does not appear to be relevant to the original issue I brought my vehicle in for, and I would like to understand why it was done. I was not notified in advance about the removal of the back seat, nor was I consulted regarding the need for this additional step. This lack of communication is unprofessional and has led to unnecessary concern and since the seat was removed without necessity, I am now worried about potential damage to the seat or related components during this process. I expect a detailed explanation of why this action was taken and why it was not communicated to me beforehand. If the removal was indeed unnecessary, I request that any costs or potential damages related to this action be addressed at no expense to me. As a loyal customer, I rely on your service center for professional and reliable work. However, this experience has led me to question the quality and transparency of your services. I hope this matter can be resolved promptly and without further complications. I look forward to your response and a swift resolution. Please contact me to discuss the next steps. More

Came to see a used X5 that was advertised. Salesperson had trouble finding it. He walked off in search, and after 15 minutes of abandonment I gave up and left. Came back the next day and was Salesperson had trouble finding it. He walked off in search, and after 15 minutes of abandonment I gave up and left. Came back the next day and was given another salesperson who was more in touch, and who found it in the shop. We were able to look at it briefly. Came back two days later when I was told it was ready. Couldn't drive due to weather (incoming hurricane Helene), understandably. Through some phone communication, I told the salesperson the price was unjustifiably high. Later was called by the used car manager who left a voicemail. I returned the call and left a message explaining my position. He never called back. Another day passed and I communicated to the salesperson the manager had not returned my call. Manager called another day later and left a message stating he would call back. He never called. (Apparently, he doesn't have his own phone where he can monitor voicemail.) But salesperson later sent a revised price. I came in again and this time was met with a scowl from the salesperson (as if "I" was wasting his time). This was my fourth trip to the dealership and was the first opportunity to test drive the car. I slapped a weak smile on my face and purchased the car with extended warranty. I live five miles from the dealership and wasn't offered to shuttle the car home. Had to catch a ride early the next morning and got the xxxx out. More

Just had an incredible experience at global imports, Tony, my sales guy did an awesome job responded to me quickly and had me all the information I needed was a great experience all the way around from Tony, my sales guy did an awesome job responded to me quickly and had me all the information I needed was a great experience all the way around from the manager to the sales guy will be back again for something else in the future if you’re looking for a preowned BMW it’s the place to go More

Customer service was great. Derrick was amazing and so was Mark. Friendly environment and made me feel welcome Derrick was amazing and so was Mark. Friendly environment and made me feel welcome More

Courteous and friendly, and fast sales and finance staff. Everyone was willing to help us Everyone was willing to help us More

Excellent customer service! !! Went above and beyond to make us happy. Will be a repeat customer for sure!! !! Went above and beyond to make us happy. Will be a repeat customer for sure!! More

Ray was absolutely amazing! ! He made my purchase experience a breeze! Very smooth, very thorough and proactive with paperwork ! He took the time to narrow down vehicles for me w ! He made my purchase experience a breeze! Very smooth, very thorough and proactive with paperwork ! He took the time to narrow down vehicles for me with no problem at all. Jay in financing was just a great with paperwork and making sure everything was taken care of in a timely manner. Thank you!!! More

Derrick Logan helped us through the process of getting my first car and he made the entire thing smooth! I appreciate him for sure first car and he made the entire thing smooth! I appreciate him for sure More