Global Imports BMW

I purchased a new BMW 328i here. This car had a couple of defects since day 1. HOWEVER, the service center refused to fix the problems. They just keep saying that there is no problems and the car is operatei defects since day 1. HOWEVER, the service center refused to fix the problems. They just keep saying that there is no problems and the car is operateing normal. They don't want to admit the problems I have. I brought this car to other BMW service center. They recognized the problem and tried to fix it. This is totally difference attitude! They are totally not your side. They don't care cars after selling. I wasted my time and money there. So disappointed and frustrated. More

Well as an educated female professional you try to stay clear of calling a business shady or a rip off. I brought my pristine 2011 BMW 535i in for an inspection at Global Imports BMW. They originally cha clear of calling a business shady or a rip off. I brought my pristine 2011 BMW 535i in for an inspection at Global Imports BMW. They originally charged me for recommended alignments and tire balancing to fix problems that didn’t seem to be only finding new problems. Their results...Front two tires half worn...interesting..the front left tire was just replaced..Lie or oversight?? A passenger right front suspension bent as well as the rim prohibiting them from aligning and balancing the tires. This news was very alarming and most importantly did not add up to the vehicles history. I spoke with the shop foreman only to be told the same thing. I asked if the bent suspension could be a warranty issue he said no implying I bent the suspension and rim. I left messages for the Svc. Mgr. and General Mgr. to discuss this. Of course, no return call. I sent a letter into BMW of North America customer relations. In the meantime, my brake sensor light came on. Well clearly at this point not going back to Global went to another BMW service department. I explained the situation. They did their inspection and found bent rims, 3 scratched rims, tires switched, the brake sensor completely damaged and NO suspension damage. Interesting! I called BMW of North America customer relations stating the facts. The agent states we have to back our dealerships. I replied, your service technicians are all trained the same correct? Why are both of your dealerships coming up with different results? Of course, no response. Whats the point of customer relations if you don‘t remain neutral to solve the disagreement? In conclusion, I cannot tell you what happened to the vehicle in Global Imports care. I have a bill for $3179.55 to fix issues on a PRISTINE 2011 BMW. One thing I can say is I work very hard to have nice things and work very hard to take care of those nice things. Some how these damages appeared. I am not going to play the female card of not understanding car mechanics. I do understand how this vehicle has been driven as well as its history. Was it Global BMW’s service technicians negligence they were trying to cover up, or maybe they are not qualified to properly service BMW vehicles, or just maybe the famous BMW ghost made a special appearance to my vehicle tearing it up? Either way I will never know. I guess it boils down to a he said she said as I was clearly informed. Congratulations Global Imports BMW you got me!!! More

First off, let me state this was an Internet purchase, with car shipped, so I have never set foot in the dealer, and since I live 1000 miles away, it will not be serviced there. Bought a used MINI clu with car shipped, so I have never set foot in the dealer, and since I live 1000 miles away, it will not be serviced there. Bought a used MINI clubman, all my sales dealings were with Rob. He was excellent in all respects, including contact, detailed description of car, providing additional photos, etc. Was very happy with the service provided, he even assisted as the contact person for shipping...first time I had ever bought car like this, and he made it pretty painless. In sum, I feel Rob did an excellent job, not sure I would have bought the car sight unseen without the additional assistance from him. Would definitely recommend him as a sales person. Car was shipped, arrived in 2 days exactly as described.....only issue was my home state (MA) has somewhat different paperwork requirements from most other states....special mention goes to Tess at Global Mini for getting the required docs overnited to me. Made me feel like everyone at global was doing what they could to make this go well. And by the way, have now had the car (2011 mini clubman jcw) for couple of days....rob was right, this thing is a BLAST to drive....go get one! More

My girlfriend and I were in the market for a used 2008 Lexus IS 250 and found one at BMW Global Imports with 49K miles. When we arrived we were introduced to, "Shaq", and he explained nothing about the c Lexus IS 250 and found one at BMW Global Imports with 49K miles. When we arrived we were introduced to, "Shaq", and he explained nothing about the car. Fortunately, we had already been to the Lexus dealership and learned all we needed to know about this particular year and model although it's the principle that if you're getting ready to spend 24k on a car you kind of want that type of service. I guess my expectations were too high for a BMW dealership. Here's where the fun begins, my girlfriend liked the car so we decided to call Shaq back despite the bad service and he asked me to fill out the credit application online, which I did on Friday night. The next morning we contacted Shaq and he said we were good to go and ready to do business. I informed him that we would arrive at the dealership at 2:30 P.M. after we finished a 5K we had signed up for and he responded with, "great, I'll hold the car for you". I even offered to put down $500 to hold it which i believe is there policy. He told me to not worry about it. My thoughts were, he's pulling the car and having it detailed for when I arrive and complete the paperwork. At 1:45 P.M. he calls and says the car has been SOLD buy another rep, that his manager needed to move cars! To me that is a terrible way to do business, when I was told the car is on hold and I'd be there by a specific time to pick it up...at that point i realized i was dealing with a "Mickey Mouse Operation". Needless to say, it must of been a blessing in disguise since right after we found a 2009 Lexus IS with 27K miles at Peach Motors in Roswell with the exact interior we were looking for. Much friendlier staff and a better business model. I recommend that if you have to buy a car here, don't get Shaq as your salesman! More

This is the absolute worst dealership service department in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in 2008, 30K miles, and still under warranty, was a pleasure to drive and own. In fact, I had sent a "build" to them for the exact same car, but a convertible, to be ordered. Then one day, I go out to my car,...it won't start. Long story short, they tell me the engine is "sludged up" and the timing chain broke. Ok,....so, fix it. It's under warranty. Well, dear friends, it's apparently not that simple. First, they insist that I didn't change the oil. Wrong. So I provide them with all the oil changes, using only Castrol Synthetic, since I owned the car. Records provided indicated oil changes were in EXCESS of the manual recommendations. Then they tell me,...."well, you must have put non-premium gas in it". I NEVER used anything but premium. Then their excuse was that maybe one of the oil changes was the wrong oil. What? THEY WILL NOT HONOR THE WARRANTY! Period! Don't buy anything from these guys. The Mini Cooper S sludging problem is ALL OVER THE INTERNET, and they know it! Apparently, the turbocharger gets so hot it prematurely breaks down the oil. Yet the manual STILL states to only change the oil every 15,000 miles. Well, I have retained an attorney, and have independent certified mechanics affidavits saying this is a "design" problem. Additionally, as a former advertising photographer,....my best friend, another photog, who just happens to be the guy who has done many of the BMW marketing images, has contacted one of the CEO's of BMW in Germany. He states he is quite upset to hear about this. Good. I hope between his involvement and the lawsuit, this dealership, and it's mother company, (including Dyer & Dyer Volvo, etc.), go down for the count. Trying to fix their finacial woes on the backs of consumers is a good enough reason to say "bye-bye". Avoid this dealership like the plague. Your warrant means nothing to them. (see other reviews if you don't believe me) More

I have a 08 Mini. It was in for regular service and I mentioned that there was a problem with the gear shifter sticking in park. They called to tell me that the gear shift assembly would need to be repl mentioned that there was a problem with the gear shifter sticking in park. They called to tell me that the gear shift assembly would need to be replaced under warranty. But wait, 15 minutes later I get a call telling me that we had apparently spilled a foreign substance all in the gear shifter. And, the shifter had failed because of that spillage...now the shifter would not be covered under warranty. Well, I knew that we had not spilled anything in the car. So, I headed for the dealership to see for myself. Upon my inspection, I could see a pea size dot of a brown substance...which was not in any of the electronics of the gear shifter. It was on top of a white plastic piece. The service person told me to go home. They would have their service manager look at it. I left Atlanta for my two hour drive home thinking that the service manager would do the right thing. This was obviously not negligence on our part. The next day, I get a call from the service adviser telling me that they had pulled the assembly out completely and it was covered underneath with a brown substance. Of course, I am now 2 hours away from the dealership and unable to just pop in and look at it for myself. I had to take their word for it. After many frustrating days, they agreed to fix it for $489 instead of the $900 originally quoted. We paid it and asked for the part back. When we viewed the part, my husband and I were furious. Other than that one pea sized foreign stain, the gear shift assembly was completely clean. It was not sticky or covered with anything other than dust. They had said it was covered with a foreign substance. I can't believe we had to pay for this out of our pocket. More

I wrote the negative review about the window and key and would like clear things up with this matter. Bill in Operations was helpful in helping me settle this problem. The customer was the one who directe would like clear things up with this matter. Bill in Operations was helpful in helping me settle this problem. The customer was the one who directed the dealership and its' staff to do these damages to this vehicle. So to be fair I want to release my negative review of their dealership. If the customer was ordering them to do the damage it is in my opinion that he be held responsible not the dealership. More

I had a problem with my MINI that required no fewer than 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermitte 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermittently) and each time they would claim that it had been fixed. It wasn't the case. After keeping after them (and immediately returning the car when the problem recurred) an unreasonable time they finally brought in a tech who knew how to fix it. The final visit when I picked up the car there was no paperwork or indication of what they'd done to fix the issue. I have the feeling (without any evidence to support it mind you) that they were trying to avoid a lemon-law claim and didn't want to give me documentation regarding the number of visits or time in the shop. They were an absolute pain to deal with. I subsequently sold the car and haven't regretted it. More

My car was towed in because it overheated. The vehicle was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very long story shorter, after 4 weeks of back and forth with Doug Deloach, as well as the regional service inspector, the repair to my car under warranty was denied. The initial estimate they gave me was around 6-8 thousand dollars. This vehicle only had 47,000 miles and Global Imports had done all the service on it since I purchased it. This was the second vehicle I had bought from them. They denied coverage of the repairs under the warranty because they said the car was driven excessively after it overheated. It was only driven for half a mile from the point that any problems were noticed and no warning lights or anything came on to make the driver aware there was a problem. It was put in the hands of the regional service inspector ( I am not sure if that is the correct title, but it is close). He spoke to me on the phone once and was extremely condescending and rude. I asked him to show me where in the BMW terminology it explained what "excessive use" was. He said he would send me an email containing that information. I waited 2 hours for that email, and when it arrived, he had scanned a page from the owners manual showing what the temperature gauge was and what it was for. I considered that insulting. Keep in mind that I live 3 hours away from this dealership and had been driving back and forth every weekend to deal with this matter. I called Doug Deloach as well as the service manager numerous times in the nearly 5 weeks all this went on, and many of those times, they never returned my call. The only way I got any response was to show up and make them talk to me. When I would be in Doug Deloach's office trying to discuss this issue with him, he would rarely look me in the eye. I have owned Lexus, Mercedes Benz, Acura, Honda, Toyota, Ford, Chrysler products and Volkswagon and have never dealt with such unprofessional people in a car dealership. BMW claims they provide a "premium experience". It is a premium only because of what you pay for the car and the service. For this to go on as long as it did and be handled the way it was handled was unacceptable. After literally raising hell with them for those 4 weeks, they made me an offer of repairing the car at a reduced rate that ended up being 3200 dollars. I had exhausted all my resources and hiring an attorney would drag things out even longer. I paid the money to get the vehicle repaired and when I picked it up, it had a ticking noise that they said would go away after I drove it for 500 miles. I knew this was one more pile of crap they were trying to feed me. I drove the car for exactly one week then traded it in on an Acura. Not only does Global Imports BMW not stand behind what they sell, but BMW of North America is no help in these situations either. I realize that this type of repair can be needed on just about any vehicle. I just think that the way the whole situation was dealt with was unprofessional and unacceptable. Alot of people have had nothing but good experiences with this dealership. They should consider themselves lucky, and I hope they never run across a problem like I did. I loved my BMW, it was the 3rd one in a row I have owned. I will never own another one again because of the way I was treated not only by this dealership, but also how I was dealt with by BMW as a whole. As most of us have heard before, BUYER BEWARE! More

I bought my MINI new from Global in 2003 and it is still running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notc running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notch and very professional. Some parts are special ordered (my Dinan intake for example) and arrive in a very timely manner. I will continue getting my parts and service there and when the time arises, purchase my next MINI from them. More