Global Imports BMW | Page 65

I had a problem with my MINI that required no fewer than 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermitte 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermittently) and each time they would claim that it had been fixed. It wasn't the case. After keeping after them (and immediately returning the car when the problem recurred) an unreasonable time they finally brought in a tech who knew how to fix it. The final visit when I picked up the car there was no paperwork or indication of what they'd done to fix the issue. I have the feeling (without any evidence to support it mind you) that they were trying to avoid a lemon-law claim and didn't want to give me documentation regarding the number of visits or time in the shop. They were an absolute pain to deal with. I subsequently sold the car and haven't regretted it. More

My car was towed in because it overheated. The vehicle was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very long story shorter, after 4 weeks of back and forth with Doug Deloach, as well as the regional service inspector, the repair to my car under warranty was denied. The initial estimate they gave me was around 6-8 thousand dollars. This vehicle only had 47,000 miles and Global Imports had done all the service on it since I purchased it. This was the second vehicle I had bought from them. They denied coverage of the repairs under the warranty because they said the car was driven excessively after it overheated. It was only driven for half a mile from the point that any problems were noticed and no warning lights or anything came on to make the driver aware there was a problem. It was put in the hands of the regional service inspector ( I am not sure if that is the correct title, but it is close). He spoke to me on the phone once and was extremely condescending and rude. I asked him to show me where in the BMW terminology it explained what "excessive use" was. He said he would send me an email containing that information. I waited 2 hours for that email, and when it arrived, he had scanned a page from the owners manual showing what the temperature gauge was and what it was for. I considered that insulting. Keep in mind that I live 3 hours away from this dealership and had been driving back and forth every weekend to deal with this matter. I called Doug Deloach as well as the service manager numerous times in the nearly 5 weeks all this went on, and many of those times, they never returned my call. The only way I got any response was to show up and make them talk to me. When I would be in Doug Deloach's office trying to discuss this issue with him, he would rarely look me in the eye. I have owned Lexus, Mercedes Benz, Acura, Honda, Toyota, Ford, Chrysler products and Volkswagon and have never dealt with such unprofessional people in a car dealership. BMW claims they provide a "premium experience". It is a premium only because of what you pay for the car and the service. For this to go on as long as it did and be handled the way it was handled was unacceptable. After literally raising xxxx with them for those 4 weeks, they made me an offer of repairing the car at a reduced rate that ended up being 3200 dollars. I had exhausted all my resources and hiring an attorney would drag things out even longer. I paid the money to get the vehicle repaired and when I picked it up, it had a ticking noise that they said would go away after I drove it for 500 miles. I knew this was one more pile of crap they were trying to feed me. I drove the car for exactly one week then traded it in on an Acura. Not only does Global Imports BMW not stand behind what they sell, but BMW of North America is no help in these situations either. I realize that this type of repair can be needed on just about any vehicle. I just think that the way the whole situation was dealt with was unprofessional and unacceptable. Alot of people have had nothing but good experiences with this dealership. They should consider themselves lucky, and I hope they never run across a problem like I did. I loved my BMW, it was the 3rd one in a row I have owned. I will never own another one again because of the way I was treated not only by this dealership, but also how I was dealt with by BMW as a whole. As most of us have heard before, BUYER BEWARE! More

I bought my MINI new from Global in 2003 and it is still running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notc running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notch and very professional. Some parts are special ordered (my Dinan intake for example) and arrive in a very timely manner. I will continue getting my parts and service there and when the time arises, purchase my next MINI from them. More

Have problems almost every time I have used them. Last time was missing my custom valve stem covers! They replaced, but this is supposedly a high end dealership? I have to check the car over carefully t time was missing my custom valve stem covers! They replaced, but this is supposedly a high end dealership? I have to check the car over carefully to make sure they didn't mess something up or actually did the work they said they did. This has been on 3 different cars, 2 BMW's and one MINI. Carlos was excellent and professional, but I hate taking my cars there. More

Hi Mark, During Thanksgiving week, my son was stranded Hi Mark, During Thanksgiving week, my son was stranded in Woodstock with the roof stuck half-open on his BMW 325cic. We called the Global Service Ce Hi Mark, During Thanksgiving week, my son was stranded in Woodstock with the roof stuck half-open on his BMW 325cic. We called the Global Service Center minutes before closing and talked to Jason Harris. Jason followed with a call to my son...and...... when he realized that Garrett would not be able to adjust the roof so that the car was drivable....he voluntarily goes to Woodstock and closes the roof. Garrett says Jason is the most professional service person he has ever met. We agree. Please extend our sincerest thanks to Jason for this extraordinary act of kindness. Best regards, Susie More

I went to this dealership because I was beginning to look for a new car and was considering a MINI. It was very hard to find the entrance to the showroom. I first ended up in the BMW showroom, and was comp for a new car and was considering a MINI. It was very hard to find the entrance to the showroom. I first ended up in the BMW showroom, and was completely ignored. I walked all through the showroom, trying to find the MINIs, and no one spoke to me. I finally asked the person at the reception desk, who was busy shooting the breeze with one of the employees. She directed me down the parking lot. When I walked into the MINI showroom, no one spoke to me. I looked around for 5-10 minutes, and finally a salesman approached and introduced himself. I explained that I was beginning the search for a new car; he said to go ahead and look, and they would not bother me. After about 10 minutes, he approached again to ask if I had questions. I requested a test drive. Before and during the test drive, he talked minimally about the features of the car. The only question he asked was whether I would have a trade-in. When we returned, I asked if I could look around the parking lot. He said "Sure," and left. No business card, no info, no nothing. I have never seen a dealership so completely disinterested in selling a car. Based on that experience, and the fact that they would be doing all the maintenance on a new car for 3 years, I decided I wouldn't enjoy a lengthy relationship with them. More

Thursday AM: My 2000 528i breaks down on the freeway near Global, so my car is towed there for service. They provide me with a rental (Chevy) while they work on my car. Thursday PM: Pick up my car aft near Global, so my car is towed there for service. They provide me with a rental (Chevy) while they work on my car. Thursday PM: Pick up my car after having the lower radiator hose replaced. This is the only issue that was found. Fee: $1200 Friday AM: Car overheats on the way to work. Return to Global for repair. Friday PM: Pick up my car. Was advised that they located no issue, they just added coolant. No fee. Friday PM: Temp gauge moves towards red on my way home from dealership. I call to complain, they advise me to bring it in the next day. Saturday AM: Arrive at the dealership when the service dept opens. They tell me I can have a seat while they work on my car. They estimate several hours of diagnosis/repair time. After several min of complaint to the manager, I receive a loaner - even though the service rep claimed they didn't have any available. Monday AM: Pick up my car. A bleed screw was replaced. Monday PM: Car overheats on the way home. At this point, I'm furious. I call dealer and adv them I refuse to drive the car back there for service. If they want to fix it, they will have to come get it, if not they can pay me cash for repairs at a different dealer. Monday, 11:30pm: Flat bed arrives with a brand new BMW as a loaner, they haul my BMW off to the dealer. They replaced an upper radiator hose and present me with a bill for $970. After much arguing, yelling, and fussing, they decide to remove the charges for the final service because of my trouble. Final thoughts: They do not seem to be thorough/deatiled with their repairs. They are incredibly rude and obstinate. They really don't seem to care about doing a good job or making the customer happy. DON'T GO!!! More

Recently bought a mini for my wife. She loves the car. We've had many questions and being that I'm clueless and she's worse when it comes to cars it's been great to have Eric to lean on. We've stopped in We've had many questions and being that I'm clueless and she's worse when it comes to cars it's been great to have Eric to lean on. We've stopped in a few times to have them show us again how to do this or that. The sales staff including Eric have been more than helpfull each time and have gone as far as to wash our car for us each visit, including by hand. We've bought two cars in the last few months. Our Mini experience blows away our other purchase. I only wish Mini offered other vehicles so I could have skipped the other visit. More

John was a straight shooter who gave me a great price (dealer MSRP for the car and the dealer installed options w/out labor charges). Car was ordered and delivered as promised. No issues. Been ther (dealer MSRP for the car and the dealer installed options w/out labor charges). Car was ordered and delivered as promised. No issues. Been there for service too (CD player conked out after 90 days) and I have no complaints. Jeff (financing) is a nice guy but he really needs to focus on what's best for the consumer... My assistant got "ripped" with the baloon payment financing which was a really bad choice on her part as well as a really bad for the customer offering that MINI should simply do away with. She also had some minor issues with their service department (ordering parts and then using them for someone else). Overall, my experience was great and my only regret is not waiting for the 40 MPG 2007 model. More

I currently have a 545 - This car has been in the shop every three months costing over $1200 per visit- the sad part is the fan blade broke piercing through the hood and they replaced that but nothing els every three months costing over $1200 per visit- the sad part is the fan blade broke piercing through the hood and they replaced that but nothing else - two weeks later it back in the shop for a new radiator. 6 weeks later now its in there for a overflow container and new thermostat. 4500 dollars later ( and at this moment it's still in the shop) . I asked for a rental and they said they the don't let people have them over the weekend. What??????? They strive for 5 Yea right - Go to another dealership - you will pay less for your car and get much better service. They give BMW a real bad name. More