
Global Imports BMW
Atlanta, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 AM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 694 reviews
First Service Experience Bought a 2016 Certified BMW. When I picked it up some of the buttons on the radio were sticking (Nothing major). The Salesperson and I agreed I would Bought a 2016 Certified BMW. When I picked it up some of the buttons on the radio were sticking (Nothing major). The Salesperson and I agreed I would drive it for a few weeks to see if that was all before bringing it to the service department. When I took it in the Service advisor said they would fix or replace what was needed. The next day I get a message saying it will be $1500.00 to fix. When I call he says he doesn't know why they are charging me but that is what I will have to pay. I call my salesperson who says they are mistaken and it will be resolved. When I check two days later the service advisor says nothing has changed and I still have to pay. They work for same dealer so why am I getting different answers. Back to the sales rep where I am told the Director over Sales has been notified and it will be resolved. Back to the service advisor who finally agrees a new radio will be will be installed and commits to having my car done by end of week. Told I needed my car but that would work. I called back on Friday and left message. No reply. I text and get "No Arrival yet". When I ask for updated time frame I get " When the parts get here". When I reply it has been almost 2 weeks now I get a reply now all in caps about holidays slowing it down. No apology for missing commitment or let me see what we can do. I then called and asked for service manager. After getting my call dropped??? 3 times I was sent to the voice mail of the service Manager. Left message about noon and never got a call back. Next stop BMW customer service hotline. More
"Excellent service from start to finish" Mitch was awesome! It was a quick and easy process. I knew what I wanted and he was able to deliver. Steve had my paperwork ready to sign and I was ou Mitch was awesome! It was a quick and easy process. I knew what I wanted and he was able to deliver. Steve had my paperwork ready to sign and I was out the door. This is the third vehicle purchased at this dealership so I am a loyal customer. More
New purchase--1st time BMW buyer Maybe I was expecting more as this was my first time buying a BMW. Not the easiest process, not a real sense of urgency. Finally found a car in FL, Maybe I was expecting more as this was my first time buying a BMW. Not the easiest process, not a real sense of urgency. Finally found a car in FL, but nothing was smooth. Didn't even get a hand shake after the purchase before heading out.. More
Great Service I bought a new X1 but the lot didn't have the specs I was looking for so they searched and located the vehicle in Miami two days later the vehicle arr I bought a new X1 but the lot didn't have the specs I was looking for so they searched and located the vehicle in Miami two days later the vehicle arrived for delivery. I appreciate Ray Lawson for his outstanding customer service! More
Hail to the salesmen the salesmen made me feel right at home from the first moment we spoke. He was very knowledgeable in regards to every vehicle on the lot. I was infor the salesmen made me feel right at home from the first moment we spoke. He was very knowledgeable in regards to every vehicle on the lot. I was informed on the Best Buy for my buck and he saw to it that all went my way. The simplest car piurchase process I've endured. More
My personalized BMW experience Hello! I'm a seasoned BMW owner and have purchased new and pre-owned BMW's over the last 15 years, ranging from the 1994 318i to the 2016 535i. I've o Hello! I'm a seasoned BMW owner and have purchased new and pre-owned BMW's over the last 15 years, ranging from the 1994 318i to the 2016 535i. I've owned two M5's, a 2008 E60 and 2013 M5 F10. The M cars are my favorite! More importantly, I had a first class stellar experience at Global Imports BMW. Initially, I had some extremely minors problems; however, not only was that resolved quickly and professionally but also, with class and poise that one would expect from BMW. Thank you again Mr. Willy Morris (Moorehouse Will)! More
AWESOME Service!!!!! I have purchased many new cars in my life; however, this is my first BMW purchase and by far the BEST experience that I have EVER encountered at a dea I have purchased many new cars in my life; however, this is my first BMW purchase and by far the BEST experience that I have EVER encountered at a dealership. I was really nervous about this purchase, but the moment that I entered the dealership I knew that I was making the right decision. More
Great service and professionalism I worked with Tom Mastrione to buy a car this past week and could not be more pleased. He was professional, easy-going (not sales-y), kind, and quick I worked with Tom Mastrione to buy a car this past week and could not be more pleased. He was professional, easy-going (not sales-y), kind, and quick to respond at all points during the process...pre-sale, sale, and post-sale. I really appreciated his attention and service, and would highly recommend him and his team to anyone looking to buy a BMW. More
Best experience ever great professionalism there is no other place to buy a BMW Matt and Mr Vailes were amazing ...I will definately recommend Global imports and Matt and Mr Vailes to all my a there is no other place to buy a BMW Matt and Mr Vailes were amazing ...I will definately recommend Global imports and Matt and Mr Vailes to all my associates Thanks to all at Global Imports But especially Matt and Mr Vailes More
Just what I was looking for! I went to the dealer with a specific request and, even though it wasn't the easiest, they were able to accommodate all my needs and put me in the best I went to the dealer with a specific request and, even though it wasn't the easiest, they were able to accommodate all my needs and put me in the best car I could have wanted. More