Global Imports BMW

Global Imports Service I took both my 2013 M5 and 2013 X3 for routine servicing a few months ago and while there, I mentioned to my service advisor that one of the front spe I took both my 2013 M5 and 2013 X3 for routine servicing a few months ago and while there, I mentioned to my service advisor that one of the front speakers had an sporatic, abnormal noise coming from it. A few hours later, both cars were ready. The service advisor advised me that the speaker for the M5 was on order and that I would be notified when it arrived. A month passed and I finally contacted the service department to find out the status of the part via email and got no response. After a couple more weeks, I picked up the phone and called my advisor who told me that he needed to research the status of the part and would call me back in a few minutes, but didn't. After a couple more weeks I called again and he told me that the part had arrived and proceeded to schedule another service appointment. On the day of the appointment I was given a loaner and sent on my way by another service advisor. When asked about my usual service advisor, I was given the explanation that he only addresses minor issues. A few hours later I returned to the dealership to pick up my car and I was told that the lead mechanic was diagnosing the issue with the speaker??????????? I responded with "thought the issue was already diagnosed and the speaker was going to be replaced. Long story short, contrary to what I was told, the part was never ordered. After speaking to the service customer experiance manager, I was told that the service advisor "screwed up" and the part was never ordered and since 2 months had passed, we needed to start over. I responded that I had already came into the dealership twice for the same problem and the customer experiance mananger tried to minimize the poor service by telling me that I didn't have to drive that far for the visit. DO NOT TAKE YOUR CAR HERE IF YOU VALUE YOUR TIME AND GOOD CUSTOMER SERVICE. More

Terrible service, no communication,totally unprofessional I bought a used 3 series bmw from carmax a little over 2 years ago, I took out the max care coverage, which covers most repairs and can be carried ou I bought a used 3 series bmw from carmax a little over 2 years ago, I took out the max care coverage, which covers most repairs and can be carried out at carmax or bmw. I opted for carmax because it's closer and because of all the bad reviews I read about global. Well anyway I had some lights come on and it wasn't driving well ...carmax said it needed new steering system which they fitted, but then It had to go to bmw to have the computer reset coz they didnt have the equipment at carmax. It was towed to bmw and I got a call from carmax about a week later to say my vehicle was complete and ready for pick up. I went to collect it.....I was not happy with the condition of my vehicle, the odb cover was missing (that's just laziness on bmw techs part) I did find it on the floor under the pedals and the inside of my car was dirty. Bmw was the last place that had worked on it, so it was their guys that were negligent and unprofessional about the condition that my car was being sent back to me in. Anyhow I proceeded to drive off the parking lot and all the same lights came back on!!! So long story short, my car went back to global a week ago. I called and spoke to one of the service managers, Eldrick brown and I asked him why my car would be released from there when there was clearly something wrong with it still. He said there was no way there was anything wrong with it when it left there. Well that's very strange because a day or two later I was informed by carmax that, according to global, it now needed the alternator replacing. Now I might be a female and not know too much about cars but I do know that that didn't just happen ....I think they just couldn't be bothered to run a diagnostic on it the first time because I'm not a high dollar paying customer, it's covered under my max care warranty., so they just sent it back to carmax. I also know that it doesn't take a week to replace an alternator, (if that's even what really needs doing) I've had no contact from global despite Mr Brown telling me he would look into things and get back to me. Just seems that my "premium " car is low priority because they can't charge me "premium " price so they'll just try and fob me off. Well guess what guys, not gonna work......I will keep sending my bmw back to you until I am completely satisfied......no skin off my nose I have warranty coverage remember .....oh and a rental car :) I would not recommend global to anyone..........I love my bmw but i think I'm going to trade for a Mercedes.....I've heard the merc service centers are way much better and so much more professional, but then again that doesn't take much. More

Terrible service!!!!! We travelled from Alabama to get our BMW we could not get proper paperwork on the CPO wrap, they finally mailed it to us 2 weeks later after several calls. Now the service center in our BMW we could not get proper paperwork on the CPO wrap, they finally mailed it to us 2 weeks later after several calls. Now the service center in our home town shows no record of the car being CPO. It has been a month and a half and we have yet to receive any paperwork to get our car tag. We have tried calling but no one knows anything about where paperwork or the title is. Absolutely ridiculous. Terrible service and definitely unprofessional. DON'T BUY FROM HERE!!!! More

HORRIBLE EXPERIENCE - Purchased a 2009 BMW 328i convertible with warranty and CPO from the dealership. Staff was extremely nice especially the sales person, trade appraiser and finance manager. Was convertible with warranty and CPO from the dealership. Staff was extremely nice especially the sales person, trade appraiser and finance manager. Was frustrated that all the process was done and spent over three hours waiting to sign for the car and leave. I dealt with it because I understand sometimes you just get busy. After purchased in the car found it was missing accessory so went the next day and pick it up. Twelve hours later go through the drive-thru for the first time and discover that my windows won’t roll down. Took the care to be in replaced and tried to be accommodating. A week later the radio starts to go in and out and notice creaks in the back of the car. Made an appointment to fix and when given a review survey rated my experience sales manager, emailed me asking to contact him. Attempted to do so through 3 voicemails and 2 emails never responded. On the day that I was supposed to have my car repaired saw him and asked to speak to him. Kept me waiting twenty minutes. When explained my situation looked at me and said that is why you should buy a warranty and he wished me the best. Walked out feeling more than screwed and ripped off. If that is how you view business you have the same ethical attitude that every negative connotation of a used car salesman’s reputation. Wish you the best but will not buy from Global Imports and will not recommend. Oh and when I attempted to complain to the store manager, no response. More