Global Imports BMW

Awesome experience- Ask for Spencer Rogers Let me start this review off by saying... I am very apprehensive about visiting dealerships. I always feel like I will be pushed into a deal. I norm Let me start this review off by saying... I am very apprehensive about visiting dealerships. I always feel like I will be pushed into a deal. I normally car shop for months before making a final decision. I have literally been looking for over a year. I could not decide what I wanted. I thought about a BMW and remembered that I met Spencer Rogers a few years back and decided to give him a call. The first time I visited this dealership was back in April. I was very impressed with the setup, lay out, the cleanliness and professionalism of the staff. I didn't test drive because I didn't want to be tempted to commit. I took a look at what I liked and briefly chatted with Spencer and browsed the inventory in the showroom. I went home and put it on the back burner because I just wasn't pressed to purchase. In the meantime, I was texting Spencer to ask questions about the car that I was looking for. I literally asked him probably 100 questions. LOL! I am sure I worked his nerves but he never showed that I did. He was patient and understanding the entire time. Fast forward to this weekend, one of my friends peer pressured me to go ahead and stop playing around and test drive the car. Called Spencer. He was ready for me when I pulled up. He explained the differences between the cars that I wanted and the warranty and all the bells and whistles. I asked for honest opinions and he gave them. He was very knowledgeable and passionate about the BMW brand. This is a huge plus for me. You have to love your brand if you expect me to buy in. Spencer presented me with numbers and I wanted to think about it overnight. He didn't pressure me at all. He did let me know that the car may not be there tomorrow. I am in the car business so I knew this to be true. Emailed him first thing the next morning and he replied promptly. I was impressed. He kept me informed every step of the way... even if there was a delay. I am a stickler for time so I appreciated him doing this. He knew I was at work and anticipating his call. I felt like my time was respected. Spencer made this process painless and removed all my doubts about salespeople. Everyone in the dealership was nice. They spoke and smiled even when I didn't walk out with a car the first day. I drove THIRTY SEVEN miles to this dealership. There are at least 2 dealerships closer to my home. But I only wanted to work with Spencer. If you are looking for a great dealership with a friendly atmosphere and wonderful salespeople.... VISIT GLOBAL IMPORTS BMW!!!!! More

Great Car Buying Experience! This was my first BMW after being a long time Infiniti customer (5 cars). My sales consultant Paul was absolutely awesome. Any questions I had he got This was my first BMW after being a long time Infiniti customer (5 cars). My sales consultant Paul was absolutely awesome. Any questions I had he got back to me right away. He wasn't pushy at all which is what I appreciate. I felt extremely comfortable and even the manager followed up with me a few times to make sure that I was satisfied with the service I received. I'm also in sales and I'm a lot harder on sales consultants because I know the type of service I give to my clients and expect the same. Paul was absolutely awesome and I'm so happy with my car. I would definitely recommend! More

The ABSOLUTE BEST! Customer Service, LISTENING and paying attention to EVERY detail is very IMPORTANT to me. Not only am I an HR Executive, but I own my own Recruiting c Customer Service, LISTENING and paying attention to EVERY detail is very IMPORTANT to me. Not only am I an HR Executive, but I own my own Recruiting company. Let me start by saying, I am a Mercedes girl, but I believe in getting the most bang for your bucks; so when I walked on the show room floor it was just to compare and do my research. After sitting in a 7 series for roughly 10 to 15 minutes unfortunately I was convinced perhaps I needed to look a little further and just as I was about to step away- WONDERFUL AUSTIN Ariaiy steps in (it was his 3rd day on the job) and not only did he leave me alone to observe the car on my own, which by the way I prefer, but his timing was impeccable and knowledge about the vehicle was VERY IMPRESSIVE. We took the vehicle for a test drive and a few days later I am a PROUD Owner of a 7 series BMW (so much for me being a Mercedes Girl). This is my 2nd vehicle purchase from Global Imports. More

Horrible Service - Read yelp reviews I feel it necessary to point out some very concerning issues with your service department. And based off of some of the online reviews I've read this I feel it necessary to point out some very concerning issues with your service department. And based off of some of the online reviews I've read this is nothing new. I've been in this business a long time and by far this has been the worst service experience I've ever had with a business or personal vehicle. 1st - It took me 40 minutes just to check my car in. I had an appointment at 10am, got there at 9:50 and didn't get checked in until 10:30. 2nd - I was in for warranty work and scheduled the shuttle since there were no courtesy cars available. After waiting 40 minutes for the shuttle and hearing comments from others that the shuttle was running WAY behind, but no employee told me that directly, I called and got a ride. 3rd - I had agreed to having an oil change done...after further consideration (price being the factor) I emailed Kyle telling him not to do the oil change. Never heard a response back and emailed again. Never heard a response so called the next day and left a message. Finally got a return call from Kyle. Stated the emails went to his spam folder and when he got the voicemail the oil change had been done already. I told him to get with his manager with the price and he knocked off the labor which was fine. 4th - Kyle called and left a message stating the car was ready for pick up. I picked it up today and found that the door handle sensor had not been replaced, car was dirty and had grease on the one headlight so the car had not been washed. Called Kyle and he stated he thought the car was completed. Then stated that he guessed the technician decided not to hang onto the car until the part came in. Is it not the advisor's job to know what's going on with the cars he's responsible for? Now I'm told I'll have to come back in when the part arrives, go through the check in process again, and wait at least 1 1/2 hours for the part to be put on. Again, I've been to many dealerships and small shops. Mercedes, Ford, GM, etc. and have never had these kind of issues. To let a car leave when all the repairs were not completed in my book is the worst. I have emailed both the Director of Service and the GM with no response. Bringing your car here for service will be a mistake. More

Best Car Buying Experience of my Life This is the 3rd BMW my wife and I have purchased from Global Imports. We will return for our next car. We will recommend Global Imports to anyone lo This is the 3rd BMW my wife and I have purchased from Global Imports. We will return for our next car. We will recommend Global Imports to anyone looking for a vehicle. This is why. There is no pressure to buy. The selection of cars and SAVs is amazing. The website is maintained with the up to date inventory. The customer Service is better than most other businesses of any kind, and all car dealerships. Here is how we bought our last car. Write down the criteria or features that are most important for the new vehicle to have. Write down the criteria or features that are deal breakers. Research www.atlantabmw.com. Research other regional car sellers on their websites. Find vehicles similar to your criteria. Know what are reasonable prices. Look at www.kbb.com. Now go to Global Imports. We ask for Rick. Share your criteria with your Client Advisor. Let him or her search the inventory for you. Then, look, touch, sit in, and drive the vehicles that most closely match your criteria. Pick the vehicle that satisfies your criteria and preferences. Ask yourself, will I be happy with this vehicle next week, month, and year. If the answer is yes, make a deal. Compare the price to what you saw on other websites. Is it the best deal? It always has been for us. Buy that car. It sounds easy. Global Imports will make it easy, if you let them. Our most recent purchase took less than 4 hours from the time we drove onto the dealership until we drove away with the car. The secrets to car buying success are do your homework and go to Global Imports. More

Best car purchase ever Jared and Rene were a pleasures to deal with. Jared found me a certified pre-owned 228i cabrio that fit my desire to a T. Thank you all so much I love Jared and Rene were a pleasures to deal with. Jared found me a certified pre-owned 228i cabrio that fit my desire to a T. Thank you all so much I love my new BMW from Global. More

Tom was great at Global Imports in ATL! Tom worked hard to get me the car I wanted! He was in constant communication with me as I was out of town working! Love my BMW! Thank you Tom! Tom worked hard to get me the car I wanted! He was in constant communication with me as I was out of town working! Love my BMW! Thank you Tom! More

Great buying experience Global is the best for BMW in the Atlanta area. Pete Drexler has assisted us several times and knows these cars with every detail! He is an expert a Global is the best for BMW in the Atlanta area. Pete Drexler has assisted us several times and knows these cars with every detail! He is an expert and we will be back! More

So tired of the SAs Used this dealer for service for the last 4 years. Technicians are excellent and always fix the problems with my 3 BMWs. Many of the issues I'd find n Used this dealer for service for the last 4 years. Technicians are excellent and always fix the problems with my 3 BMWs. Many of the issues I'd find no way to fix myself and/or would think it takes them days to diagnose. However each time cause of the problem is properly identified and addressed in a timely manner. Got the opportunity to talk 2 technicians and they're fantastic, especially the master technician. Had a few inquiries with the sales and warranty and they are all good and professional as well. On the other hand, the service advisors are terrible. Every time I come in for a service I hate the experience. They keep you waiting like you're not there at all. SAs are so arrogant and it's like they have just been cursed by somebody or woken up in the middle of a nap or doing you a big favor for free. If they were my own sons I would kick their xxxxx and tell them about basic manners and interpersonal skills for sure. In sum, feel free to use Global if you can withhold your temper after talking to their SAs. More

A very plesant buying experience Extremely professional staff at ALL levels of Sales and Services. I find that when scheduling my former BMW for required maintenance, all was done as Extremely professional staff at ALL levels of Sales and Services. I find that when scheduling my former BMW for required maintenance, all was done as expected.. Very class operation. More