Global Imports BMW

To my genuine shock, I discovered an unauthorized $194 charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned i charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned it. BMW paid $97 twice per entry using my credit card without notifying me or giving me any opportunity to dispute what were entirely avoidable charges for complimentary parking at LA Fitness. What makes this even more disappointing is that the situation was completely preventable. A simple phone call or email would have allowed me to address the matter directly with the gym manager, who was surprised the tickets had simply been paid, as they are routinely dismissed for members. Instead, my credit card was charged immediately, and only afterward was paragraph #6 of the contract cited — as though that excused the absence of communication and basic courtesy. Years of what I believed was a respectful and positive relationship were undermined by this single incident. Rather than feeling valued as a loyal, long-standing customer, I felt dismissed and reprimanded — my money taken without discussion and returned only if I agreed to forfeit future loaner privileges. It felt far less like customer service and far more like punishment. This was never simply about $194. It was about transparency, fairness, and mutual respect. Unfortunately, in this experience, those values were missing — and that is what makes it truly disheartening. More

I purchased a 2025 BMW, which already included the manufacturer’s warranties required for the vehicle. After reviewing my finance contract shortly after the purchase, I discovered that additional and manufacturer’s warranties required for the vehicle. After reviewing my finance contract shortly after the purchase, I discovered that additional and unnecessary warranties were added to my contract without my full understanding or consent, which significantly increased my monthly car payment. Within two days of the purchase, I returned to the dealership to address this issue. I first spoke with the finance representative, Jay, who informed me that the contract could not be changed. I then attempted to resolve the issue with my sales man, Derrek, who also failed to provide assistance or offer any solution. I escalated my concerns to dealership management, Peter Bearsch, Michael Kim who likewise stated that nothing could be done. As a final step, I contacted BMW Customer Relations, where I was told that the only action available was to submit the complaint, with no resolution or corrective action offered. This situation is unacceptable and unfair. The addition of unnecessary warranties to my finance contract resulted in a higher monthly payment for coverage I do not need, especially while the vehicle remains fully covered under the manufacturer’s warranty. I made a good-faith effort to resolve this matter promptly and internally, yet I was repeatedly denied assistance at every level. Due to the lack of resolution, I am now escalating this complaint to the Better Business Bureau, the Georgia Department of Revenue/Tax Commissioner, and any other appropriate regulatory agencies for further investigation. I believe this dealership’s finance practices warrant review. I am an extremely dissatisfied customer and expect this matter to be taken seriously. Sincerely, Jacqueline Weaver More

Global imports BMW and it's associates continue to set an example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were acco example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were accommodating , knowledgeable, and kind. They truly helped make my experience there great. The service team was able to fix my vehicle while not just throwing parts at it. They were able to identify the real problem and provide a solution to it. The parts they DO provide are OEM, and good quality. On top of this: They have been absolutely great about honoring any warranty concerns I have. I continue to enjoy the comfortable waiting area , full restaurant, and free wifi every time I visit, as well. More

The experience was outstanding from start to finish. Kerem was knowledgeable, courteous, and genuinely committed to helping me find the right car without pressure. The selection was impressive, and the Kerem was knowledgeable, courteous, and genuinely committed to helping me find the right car without pressure. The selection was impressive, and the pricing was transparent and fair. More

This was my second purchase with Global Imports BMW and Andrej my salesperson. Andrej was very knowledgeable of the car I was purchasing and made my wife and I feel at ease. Everyone involved with my trans Andrej my salesperson. Andrej was very knowledgeable of the car I was purchasing and made my wife and I feel at ease. Everyone involved with my transaction was excellent. More

Fast and friendly service expediting my new car and finished up all paperwork in less than an hour. finished up all paperwork in less than an hour. More

The best transaction I’ve ever had at a dealership. From walking into the dealership to leaving in my new car I was treated like the most important person in the building. I came in looking for a speci From walking into the dealership to leaving in my new car I was treated like the most important person in the building. I came in looking for a specific vehicle, it was as described in the ad, and the transaction after was very quick and easy. I will always come to this dealership first for my BMW needs. And the tank was filled before I left. Gold Standard service More

Omar in sales was great. Kept me informed on order status. Delivery process was smooth. Kept me informed on order status. Delivery process was smooth. More

I have dealt with Global Imports for the last twenty-five years and have had nothing but a great experience. From sales to service they are the best. years and have had nothing but a great experience. From sales to service they are the best. More

Global Imports BMW is great because they have an excellent availability of inventory, but mostly due to the excellence of their team. The reason I’ve returned to Global Imports since moving to Atlan excellent availability of inventory, but mostly due to the excellence of their team. The reason I’ve returned to Global Imports since moving to Atlanta is Ray Lawson. He is highly skilled, thorough, patient, and trustworthy. IRegarding finance-Travis Robinson is terrifict. He prepares the documents with accuracy and explains all aspects of charges and process. I highly recommend Global Imports for an exceptional experience. More