Glenwood Springs Volkswagen

Took my car into them to change three motor mounts that I supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at the front mount and it was installed incorrectly (I had to give them a printed diagram from the service manual for them to orient it correctly). Took it back to see if they could fix this, and they reoriented it but still major rattles and vibration. Took it to another mechanic who knows VW's and he said that they didn't even bother to change the transmission mount, yet they kept the part I gave them. Service manager complained how difficult it was to change them?!? Normally an easy job for a competent mechanic. They also twisted and broke my steering rack boot when they were messing with it. Won't be going back and won't recommend them to anyone. More

I was told that I would not regret it for a day, I would have no problem with payments, and everything would be so much better if I bought this car. I was extremely pressured to sign the papers. I have had have no problem with payments, and everything would be so much better if I bought this car. I was extremely pressured to sign the papers. I have had to drive 3-4 times to the dealer (which is a good 45 min. away) in the first 3 months or owning my car. (Which is bad because I have to make the REALLY expensive payments, that I can not afford if I miss work) Now, I am having another MAJOR issue and they will not return my phonecalls or emails. This is the worst dealership/ customer service ever. So far I have not been happy with my purchase. More

Consitantly bad service for both VW and Audi cars, not only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake City, so they have the monopoly in the Rockies.<br><br>Don't let their brand new dealership fool you, they still have many of their staff and incompetance and poor work/service still reign there.<br>I gave them many opportunities to regain my trust and satisfaction, but I have lost hope and I file many formal complaints to VWoA.<br><br>If you want quality knowledgeable service that treats you with respect and courtesy, I strongly suggest going to Midstate Motors in Basalt. They have all the latest equipent and computers to do a far superior and thorough work. They specializes in German and exotic cars.<br>If you want to buy a new VW/Audi I suggest making the drive to Denver, like many. It's definately worth the trek. More