Glenwood Springs Volkswagen

So I have been meaning to take my origonal post off for a long time.Initial visit was good....everything to follow was HORRIBLE!!!! I'm sorry I didnt come in and drop $100,000.00 on a new car I financed one long time.Initial visit was good....everything to follow was HORRIBLE!!!! I'm sorry I didnt come in and drop $100,000.00 on a new car I financed one through you and I still regret ever walking through your doors!!!! More

Got great price on trade in for new car and when I took it in for the first service, Bruce was very courteous, professional and outstanding to deal with. They had the car back out when promised and it was it in for the first service, Bruce was very courteous, professional and outstanding to deal with. They had the car back out when promised and it was clean, it's worth the trip to Glenwood. More

My husband and I have bought and sold several cars over the past few years and this was by far the best experience at a dealership!! We traded in a truck for a car and walked out of there feeling good for the past few years and this was by far the best experience at a dealership!! We traded in a truck for a car and walked out of there feeling good for once!! Thanks to the staff who stayed late to help us get this done in a quick amount of time!!! More

I was tentative about going here after reading some of these reviews. The dealership was close and convenient for me though, and I haven't presonally heard any negative experiences so I figured why not g these reviews. The dealership was close and convenient for me though, and I haven't presonally heard any negative experiences so I figured why not give them a chance. My experience was GREAT!!! Jason was friendly and courtious, and really wanted to help us find exactly the car we needed. Josh, who was the used car manager I believe, really helped in making the numbers work for us. After my experience, I am shocked to see some of these reviews, but hope that others will see mine and not pass up on Elk Mountain Motors. More

Purchased used vehicle. Sales person need to have a cigarette before he could complete the paperwork. Found out the next day several things were wrong with the vehicle. Including a broken windshield an cigarette before he could complete the paperwork. Found out the next day several things were wrong with the vehicle. Including a broken windshield and brakes. Showed up at the dealer and salesman walked away. Have tried contacting the dealer by phone several times. Left messages and spoke with manager. Dealer says they will call back and never do. Dealer did not honestly disclose everything about the vehicle. Do not buy from this dealer. You will end up with a car that needs a lot of work and a dealer who doe not care because they've made money off of you. More

I CALLED AND TALKED TO RICHARD ABOUT A SPECIFIC NEW VW TO BUY,HE TOLD ME TO COME DOWN AT A SPECIFIC TIME AND WE COULD MAKE THE DEAL. WOKE UP EARLY , CALLED FIRST AND DROVE ONE HOUR, WHEN WE GOT THERE, HE SA BUY,HE TOLD ME TO COME DOWN AT A SPECIFIC TIME AND WE COULD MAKE THE DEAL. WOKE UP EARLY , CALLED FIRST AND DROVE ONE HOUR, WHEN WE GOT THERE, HE SAID THE CAR WAS SOLD. HE TRIED TO SELL US A CAR WE DIDNT WANT.TYPICAL ELK MOUNTAIN MOTORS, THIS WAS THIRD TIME I TRIED TO BUY A CAR FROM THIS DEALER IN 7 YEARS. IVE BOUGHT 2 NEW VWS FROM OTHER DEALERS. THIS DEALER HAS THE WORST CUSTOMER SERVICE, PERIOD More

I own a 2001 VW beetle which i took to Elk Mountain motors to have the ABS brakes repaired. While in thier possesion a light or something like that was left on resulting in the battery going dead.They motors to have the ABS brakes repaired. While in thier possesion a light or something like that was left on resulting in the battery going dead.They jump started my car and left it to run unattended. While it was left running the car overheated causing substantial damage to the engine. The first call i received from the service dept was to tell me that the water pump had gone out while the car was running and the repair cost was going to be around 1500.00 to fix. They were very sure there was no damage to the engine. So as i declined to take responsibility for them leaving it running and causing the damage they decided to repair the car. Two weeks later i recieve a phone call saying that the engine was no good and they were going to replace the engine with one they had found on the east coast. I was fine with this as it seemed they were going to stand up and take responsibility and fix my car. It took them three months to get my car repaired. They did offer a loaner two months after the car was damaged and after i had already spent 1100.00 on a rental car which they declined to reimberse me for. The car was repaired with a used engine and at least i got that out of the deal but my main complaint is that the original repair was on the brake system which they also fixed and charged me full price for. After all of the problems i had with this and they wouldnt adjust the the bill at all. I did not expect them to eat the total bill even after three months of inconvenience, but after everything that happened i felt they should have at the very least paid for the rental car and given me a break on the repair bill which was 1700.00 for repairing the ABS. Very dissapointed with the service i received as when i questioned the bill they acted like they had done me a favor and that i was out of line for asking. More

Rich was wonderfull he went out of his way to help me. he brought the truck up to rifle for me to test drive. The next day he picked me up in rifle and took me to the dealership to pick the truck up so I did brought the truck up to rifle for me to test drive. The next day he picked me up in rifle and took me to the dealership to pick the truck up so I didn't have to find a ride. I sure apprecate it thank you More

Harmony in service is always helpful when I come there for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. My next car will be a VW Touareg that I am should be buying from them. Thanks for your friendly service. More

I brought my Passat in to get the locks disconnected and a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not be a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not believe I needed. They then found damage to my transmission pan, which I remember giving permission to fix. At the time, my husband was told the timing belt would cost around $600 (it cost $1,600) and he was not told the exact price of the 80K tune-up. At all times, Elk mountain motors only gave him quotes of each piece, never the entire bill. My husband sat in Glenwood Springs for the entire day of 10/12/07 and when they said they would pick him up to bring him back to the dealership to get the loaner, it took them 1.5 hours for them to come get him. Upon receiving the loaner (b/c they didn’t have the parts), he was never given a full copy of the estimated cost of repairs (only verbal pieces). Had he seen this he would never had agreed to all the repairs, as the estimate was $4,800. This equates to 8% of my annual salary and now I will be paying this bill (+ credit card interest) for the next six months, as I do not have this cash on hand. More