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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
51 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 51 reviews

December 31, 2025

Very positive experience from the first person I called two days earlier and continued when I arrived at the dealership. More

by matthew.petrie1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2025

I am very pleased with my service adviser Justin Crisp he did a great job explaining the repairs i needed at the cost. Top shelf service More

by Lmdandcwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2025 -

Glenn Polk Ford responded

That is great to hear. Justin Crisp does an excellent job making sure repairs and costs are explained clearly, and that top-shelf service feeling is exactly what we want every visit to be. I appreciate you recognizing him and trusting us with your service needs. Merry Christmas.

December 27, 2025

Great customer service, very knowledgeable and they know their vehicles. Easy process and so happy and excited about my new car! More

by Kerimommaroo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wilson
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Dec 28, 2025 -

Glenn Polk Ford responded

Love hearing this. I am glad the process felt easy and that you left happy and excited about your new car. David Wilson does a great job knowing the vehicles and taking care of people, and I appreciate you calling him out. Enjoy the new ride, and thank you for trusting us. Merry Christmas.

December 23, 2025

Brook and Service Techs always take excellent care of my Vehicles .. Thanks so very much More

by philsweeney89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I am really glad Brooke and our service techs consistently take great care of your vehicles, that kind of trust means a lot to us. I appreciate you taking the time to recognize the team and say thank you, and we are always here whenever you need us. Merry Christmas.

December 21, 2025

Lots of vehicles to choose from but they'll sure stiff you on your trade in... More

by Twig5568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Maughmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

Glenn Polk Ford responded

Thank you for taking the time to share this. I am sorry you left feeling disappointed about the trade in side of the experience, because that is never our intention. While we cannot always be at the number a customer is hoping for, we do work very hard to offer fair and honest values based on real market data and the condition of each vehicle. I appreciate you being candid with your feedback, and I will share this with our leadership team so we can continue improving how we communicate that process more clearly. Thank you again, and Merry Christmas.

December 20, 2025

Very informative on all repairs. Very courteous and thorough to make sure you understand completely the repairs needed and the reason why and the process of time to complete repairs. More

by baileysrepair_64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2025 -

Glenn Polk Ford responded

Thank you for taking the time to share this. I am really glad you felt well informed throughout the process and that everything was explained clearly, from the repairs needed to the timing, because that matters. Lori does an excellent job caring for people with kindness and professionalism, and I appreciate you recognizing her. I also appreciate the honest feedback on the appointment system, that is helpful input and something I will be sharing with our service leadership so we can continue improving the experience. We are grateful for your trust and for the opportunity to serve you. Merry Christmas.

December 19, 2025

I was very pleased with every aspect of the service I had done from start to finish. More

by campingfam6802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I am really glad everything went smoothly from start to finish and that Justin Crisp took great care of you along the way. We appreciate your trust and are grateful you chose to do business with us. Merry Christmas.

December 19, 2025

Awesome and prompt service. I really appreciate the fact that I call, set appointment and they pick up my truck at my house and bring it back when work is complete. More

by Ldkraft312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I am glad the service was prompt and that the pickup and return made things easier for you. Brooke does a great job taking care of details like that, and I appreciate you recognizing her. We are grateful for your trust and always happy to help however we can. Merry Christmas.

December 18, 2025

The entire crew at Glenn Polk was very professional and friendly. They went above and beyond to ensure I had a pleasant experience and worked with me to get a great deal More

by seanpthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Bauwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hicks
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Dec 18, 2025 -

Glenn Polk Ford responded

Thank you, Sean. I appreciate you sharing this and I am glad our team took great care of you from start to finish. Harry does a fantastic job of looking out for people, and it means a lot to hear that the whole crew made the experience both professional and comfortable while working with you on a deal that felt right. We are grateful for your trust and are always here when you need us. Merry Christmas.

December 18, 2025

Friendly staff made the purchase of my new truck fast and easy. Only downside was the nearly 8 hour drive there. More

by josh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2025 -

Glenn Polk Ford responded

Thank you, Josh. That is a long haul, and it means a lot that you chose to make the drive to see us. I am glad our team made the process smooth and respectful of your time, and I really appreciate you calling out Harry. We are blessed to have people like him who take great care of customers. Enjoy that new truck, and thank you for trusting us with such a big decision. Merry Christmas.

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