Glenn E. Thomas Dodge Chrysler Jeep - Service Center

Best Dodge Dealer Have been a customer of Glenn E. Thomas Dodge for over 20 years and they are the most outstanding dealership I've ever dealt with. I have bought two Have been a customer of Glenn E. Thomas Dodge for over 20 years and they are the most outstanding dealership I've ever dealt with. I have bought two different trucks from them over that period of time through a company fleet purchase program. When I came in to meet with the fleet manager she opened her books so that I could compare the information I had received from my company, regarding specifics and price, to the dealership information. No xx, no pressure, no bait and switch--and most importantly no difference between what I thought I was going to get and what the dealership said I could get for the price. As outstanding as my purchase experiences have been, the best part of my experience with this dealership has been with the service department. The mechanics are outstanding and the only service you get is the service you actually need. I currently have over 135K miles on the last truck I purchased from them and it runs like a top. More

Worse experience ever!! They don't care for customers. My car has had numerous problems within the first year. They don't care and are doing nothing about it. They told me the part would arrive customers. My car has had numerous problems within the first year. They don't care and are doing nothing about it. They told me the part would arrive in one week, a month later they never called to tell me the part arrived. I had to call the dealers general manager John Davis only to find out the part has been there. With all the problems and issues with the car, they still don't want to do a trade for me. They offered a trade in deal that would cost me money!. Would never recommend this dealer to anyone. It's horrible. More

I took my car back in after I had an oil change to have repairs or services they recommended. Mind you I had to call to find out if my car was done. Also since they kept it all day for an oil change I tho repairs or services they recommended. Mind you I had to call to find out if my car was done. Also since they kept it all day for an oil change I thought they would have at least hosed it off. Two weeks later I attempted to make an appt online to bring it in at 8:00 a.m. on the following Saturday for service. I received no response so I called and they said "oh sorry, yeah go ahead and bring it in at 8". I showed up at 8 apparently i did not have an appt afterall but they were going to work on it anyway. I asked to have the transmission serviced and the cooling system flushed I do not believe that the majority of the current crew they have in the service dept bother to look at your maintenace/service records at any rate since they seemed surprised when I said I also wanted warranty work done on the tension struts they recommended I have seviced 2 weeks prior. I also asked them to look at my seat warmers on both the drivers and passenger side seats that had both ceased to work at the same time. At around 3:00 they called to say they had done the non warranty services and the tension struts, but would need to keep the car until the following week to deal with the seat warmer issue which they tech found Open Circuits in the seat warmers and would have to take the seats apart. We were leaving for vacation the next morning and would have to bring the car back when we returned. We drove the car 350 miles only to have the check engine light turn on! This is less than 24 hours after my car was serviced. No surprise here. Same problem weve taken it in for in the past that they supposedly cannot diagnose even though all over the complaint boards this issue is addressed many times. Needless to say with some fuel additive the light turned off. So today i take the car in to have them fix the seat warmers which were previously under warranty only to have the check engine light come on again. I was hoping since it happened on the way to the dealer they would take care of it once and for all. No more than an hour later I get a call that the seat warmer issue is not an Open Circuit issue but that it is now a Heater Element issue and low and behold not under warranty! In addition to that I am told that my EGR Valve has and open circuit and needs to replaced along with the valve. Also not under warranty. Seems very fishy to me. Unless the open circuits just move around.This was the first time in almost 7 years that i have used my warranty as I only have 60,000 miles on this 2005 Dodge Magnum RT with a Hemi.. by the way this dealership never checks to see if its under warranty unless you push the point. Seems unprofessional if you ask me. It isnt like the warranty was free to begin with. Also it wouldnt hurt if Jeff was the least bit friendly. More

HORRIBLE SERVICE DEPARTMENT- Took car in for repairs, not until late afternoon when I call it was learned that the car would need be in overnight. They indicated that they would have someone pick me up to ge until late afternoon when I call it was learned that the car would need be in overnight. They indicated that they would have someone pick me up to get a loaner. 45 mins later they said the person was in traffic and would be there shortly. 3 hours later I called said the guy went home and I would have to take a cab and that they were closing in 35 mins. I had to get a hotel room as I am not from LBO when I went to retrieve the car I waited for 10 mins went back the Cashier and asked how much longer it would be. She replied she forgot to tell the Porter. WOULD NOT RECOMMEND More