Glenn Chrysler Dodge Jeep Ram

One of the worst service shops I have ever experienced. Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told t Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told that everything was going to be taken care, I was wrong. They never communicated with us on the progress of our vehicle and the repairs, we always had to call to try to figure out more information and never got any updated information, was told they would call back and we never got a call back. Our car was at the service shop for almost 3 months. We finally received a call 10 weeks after dropping it off that we could come pick it up and that all of our services were completed. We got there, paid our copay, and found out that the back window was still not replaced because our warranty wouldn't cover it, but we were never given that information prior so it sat on their lot for 3 months in the snow and rain, collecting water and causing damage. We found mold that day growing all in our vehicle and when I called for a manager, was denied being able to speak to one. They finally fixed our window with warranty covering it 5 months after we took the vehicle in to get fixed. Horrible management, horrible communication, horrible service. Oh, and all we got was an apology, didn't waive our copay or make any accommodations for the horrible situation they have put us through. Stay away from this place if you want your car to be fixed and taken care. The front associates also had horrible attitudes and were very rude, not empathetic or caring about the situation at all. No customer service skills. If I could put no stars, I would. More

This marked the 4th transaction we've had with Carter Downey and Glenn! We couldn't be any happier with the sincerity and commitment that each member of the sales team has shown. Finance with Preston is Downey and Glenn! We couldn't be any happier with the sincerity and commitment that each member of the sales team has shown. Finance with Preston is also a great experience. These people sincerely want to put people into the right vehicle for them and their families. Highly recommend this team of people and dealership to anyone needing a vehicle or service. More

Great in all. very good in every way they take care of there customers. Will be back to buy again very good in every way they take care of there customers. Will be back to buy again More

We began emailing/texting I explained my plan, showed up and these guys made it happen. Best vehicle buying expierence I've had. I'm gonna go back and buy another truck when I pay this one off! and these guys made it happen. Best vehicle buying expierence I've had. I'm gonna go back and buy another truck when I pay this one off! More

Great Experience 10/10 highly recommend. I always enjoy the best sales guy in Louisville Benny D I always enjoy the best sales guy in Louisville Benny D More

Ryan helped me and my father in law out and got us new cars! I appreciated his kindness, and working with me to figure stuff out! cars! I appreciated his kindness, and working with me to figure stuff out! More

Excellent service from Jared and Preston. Great car for the price. Would highly recommend buying a car from Jared and will return in the future if needed. Great car for the price. Would highly recommend buying a car from Jared and will return in the future if needed. More

Very rude , jacked up interest rate for kick back. ....hidden fees but mist of all mason was the most unprofessional business relationship I have ever had a real smart xxx ....hidden fees but mist of all mason was the most unprofessional business relationship I have ever had a real smart xxx More

I feel like I got a fair deal for my trade-in and a good price on the new ram truck that I purchased. price on the new ram truck that I purchased. More

They were very patient with me when buying a car. They’re very helpful. Ryan downs was great! They’re very helpful. Ryan downs was great! More