Glendora Dodge Chrysler Jeep

Fast and friendly Jim Brooks was my internet contact and I was very pleased with the whole process from start to finish. His quick response to questions, pricing and wi Jim Brooks was my internet contact and I was very pleased with the whole process from start to finish. His quick response to questions, pricing and willingness to meet my needs was great! More

Worst Dealer in the World I don't even know how to start this review... Recently, my wife took her car in due to issues with the gas tank. She was experiencing fill up issues w I don't even know how to start this review... Recently, my wife took her car in due to issues with the gas tank. She was experiencing fill up issues with any pump nozzles from every gas station. Once her tank emptied and she was unable to refuel the car she called Glendora Dodge and spoke to a man named named John, who worked in the Service Department. An appointment was set up and a few days later the car was ready. Once my wife came home she showed me a scratch and chip near the gas tank the dealer had made when they replaced the tank on the rear quarter panel. Well, I called and spoke to John wherein he asked me to bring it in so they can fix the damage to the paint they caused. So she took it in again... When we get it back this time I'm blow away. It looked like they got white nail polish and just applied it to the damaged area. It was ridiculous. So my wife took it back once again and John apologized again. At this point he informed her that the damage could not be repaired with touch up paint and the car needs to be professionally painted. Very well, my wife left it in their care once again and it was sent to what they called an "Approved Dodge Auto and Paint Repair Company" across the street. Two days later, my wife picks up the car and takes it home. When I get home from the office that night she shows me something that I was not prepared to see at all. They mismatched the paint color. The car is white and the panel is creamy yellow white. It stands out so much you can see the color difference in the dark. I was very angry, disappointment, shocked and beyond control. I could not believe they could do this to my wife. So this time I decide to take it in myself, I call John and schedule an appointment for Monday December 5, 2016. When I get there, John comes out, as soon as he sees the panel he yells out "whoa, that's yellow". He then went on to say "this kind of work is not like them" and went on about how good their shop usually is, but I'm thinking the whole time, did you not do quality assurance work and see how it looked when it came back? This paint job is extremely noticeable, it's yellow just like he said I thought to myself. Then he comes out with a work order "ticket" and looks at me and says "so do you need a ride to enterprise?" I say yes. Then he looks looks down at his clip board and says " so, um... your paying for enterprise, right?" I immediately lose my patients. I can't believe he asked me that. After all this he had the audacity to ask me something like that. I lose my cool and tell my wife to get in car and I told John I prefer to just get it done somewhere else. Somewhere where I am valued as a customer and treated like a person. He chases me all the way to the car saying "let me talk to my manager and see what I could do, maybe we can get you a car on us". What he failed to understand is he is adding fire to the situation by pestering me with his words, so I tell him to get the xxxx out of my way because he is blocking me from walking to the other side of the car to put my sons car seat in. I leave. Now, let me tell everyone who is reading this something. This place deserves this rating. I wish I could tell you more about this dealer but I wanted to leave this rating based solely on parts and service. I will be writing another review soon on other matters in reference to our car and contract. If you are looking for a great car that works fantastic, do not come here. Trust me, mine had been in the shop more times that I can count. They sell people the worst cars Dodge makes. The sales team are all liars, especially Tony. This place is garbage, I strongly recommend you stay away from this place, trust me. Feel free to message me if you need any further information, I'm taking them the small claims court for the damages. Do NOT leave your car in their hands, I can prove to you it's a big risk you are taking. More

Very good people in sales, finance and service Mike Sheridan was excellent in explaining details and helping us decide on a new car. The finance dept., Mehdi was also efficient and helpful. The ser Mike Sheridan was excellent in explaining details and helping us decide on a new car. The finance dept., Mehdi was also efficient and helpful. The service dept. is setting up the application of protective coating today. The deal is close to where we live. Convienent. More

Fast and Easy Haggle Free It's the way buying a car should be Jim Brooks was very professional and made leasing a car pain free. Shows that you don't have to spend half a day i It's the way buying a car should be Jim Brooks was very professional and made leasing a car pain free. Shows that you don't have to spend half a day in a dealership and thinking why or what did I just do. Walked in and walked out with the vehicle I wanted with the payment I want. Thanks Jim will definitely recommend him to families and friends. More

Excellent experience with sales reps at Glendora Jeep I worked with three different reps at this dealership and all three were very knowledgeable and nice to me and my wife. It was not the typical experie I worked with three different reps at this dealership and all three were very knowledgeable and nice to me and my wife. It was not the typical experience you get when you go to a car dealer, pressure and not knowing their product. Jim, Loren and Matt really did a great job, I was looking at a Jeep Wrangler for close to a year and they were always accommodating and willing to help. I'd highly recommend this dealership. More

Excellent experience I met with Jim Brooks and his assistant Eric they never pressured me to buy they both explained everything about the vehicle I test drove it they were I met with Jim Brooks and his assistant Eric they never pressured me to buy they both explained everything about the vehicle I test drove it they were very professional and curtious most of my experiences in the past with car dealers were never this good I would recommend Jim and Eric to all my friends and family any day thank you Glendora dodge for a great experience you have 2 top notch men on your staff More

Polite, pleasant & pleasing We had a great experience at Glendora Dodge! Everyone greeted us and they were all friendly and helpful. Eric Delatte was our salesperson and he met a We had a great experience at Glendora Dodge! Everyone greeted us and they were all friendly and helpful. Eric Delatte was our salesperson and he met all of our needs. He was polite, friendly and asked us what we needed and was able to accommodate us quickly. This car purchase from start to finish only took a few hours which was extremely helpful for us with our toddler in tow. I would recommend Eric and Glendora Dodge to all my family and friends. More

Friendly, professional, efficient, and knowledgeable! Super professional, efficient, and knowledgeable! Thank you Debbi and Manuel for helping me lease my 2016 Jeep Wrangler!! Super excited to have it and Super professional, efficient, and knowledgeable! Thank you Debbi and Manuel for helping me lease my 2016 Jeep Wrangler!! Super excited to have it and will make any excuse to drive it. Thank you for your friendly service and for making yourself more than available to all my needs! Even more, thank you for CARING. Not many dealerships will care about their customers, and for that I am grateful. Would definitely recommend this dealership for any first time buyers or veteran buyers!! More

Great people skills! The staff at Glendora Dodge were very helpful, but not over bearing. My daughter and I were treated with respect and we were able to make up our minds The staff at Glendora Dodge were very helpful, but not over bearing. My daughter and I were treated with respect and we were able to make up our minds without pressure from the salesman. Overall this was a great experience Thanks Manuel. More

Patient and Accommodating Our experience at Glendora Dodge was outstanding! Eric Delatte was extremely patient and accommodating to our requests. He did not pressure us to ma Our experience at Glendora Dodge was outstanding! Eric Delatte was extremely patient and accommodating to our requests. He did not pressure us to make a quick decision about buying a new Ram truck. We needed time to process all of the truck choices and make a decision about whether or not we wanted to buy a truck. Giving customers time to think was very helpful. Rey was also very knowledgable and helpful in the finance department. Thank you More