Glendale Nissan

Where do I start? ! Scheduled a test drive and was not actually allowed to test drive the vehicle. I was allowed to sit inside and was brought back into the lobby. I wa ! Scheduled a test drive and was not actually allowed to test drive the vehicle. I was allowed to sit inside and was brought back into the lobby. I was not given a fair valuation of my vehicle, which was also insulting. Finally, I was prepared to make a cash offer on the used vehicle and when I asked if the price was negotiable, I was advised that the vehicle was priced to sell. I was never asked about financing or any such thing. A partner of the rep I was supposed to meet with suggested I try to sell my car elsewhere. I was in/out in about 15 minutes. I will probably not patronize this dealer in the future; nor will I refer others. I will also share this instance on social media platforms. More

My husband and I rented a Qashqai for two weeks in the UK recently and fell in love. My Toyota lease was ending and I was excited to check out the US equivalent, the Rogue Sport. I went into Glendale Nissan recently and fell in love. My Toyota lease was ending and I was excited to check out the US equivalent, the Rogue Sport. I went into Glendale Nissan today fully prepared and excited to lease a 2024 Nissan Rouge Sport – the only problem was the salesmen would not tell me a price. We spent about 20 minutes in the parking lot looking at the different options, I had narrowed it down to two that I liked and inquired about the price differences and thats when things got really strange. I wasn't even on a budget, I was actually looking to splash out on a nicer car than my Corolla but he wouldn't tell me even give me a range of what they go for. He kept saying "I got you" and then would leave me in the lobby for 10 minutes and come back without and answer. It was so bizarre! He kept coming up with weird explanations as to why he shouldn't or couldn't tell me how much it was "that we should test drive it first...actually their system is down". It was truly baffling. I still have no idea what they go for. I guess they don't want to lease cars? I ended up down the street at Mazda and left two hours later with a great deal on a 2024 CX-5 Turbo Signature. More

WARNING **PLEASE READ** Complete scam operation. I hope this post saves you money. Do not go here. I work in finance, and I understand how proper business is conducted. I bought a used car fro I hope this post saves you money. Do not go here. I work in finance, and I understand how proper business is conducted. I bought a used car from this dealership. After waiting TWO AND A HALF HOURS after finalizing a deal, I finally saw the finance manager who put the final quote in front of me again, and I signed it. It showed the price we had agreed to plus $1500 of "government fees". I figured the government fees were non-negotiable and standard cost of business, so I didn't question it and moved on. I checked that the totals on all the papers I was signing matched the quote that he had put in front of me when we started. All lined up. It wasn't until I got home and read the fine print on page 10 or so of the documents, that the actual government fees were only $500, and they had allocated another $1000 to "car appliances cash value." I called them out the next day, and he claimed "I didn't know that wasn't the deal between you and the manager." THAT WAS NEVER THE DEAL AT ANY POINT IN DISCUSSIONS. THE PAPER HE PUT IN FRONT OF ME DIDN'T EVEN HAVE THAT LISTED. HE SHOWED ME ONE THING, AND CHARGED ME FOR ANOTHER. I understand used car salesmen can be slimy, but this is straight up illegal. They must have known I could have pursued legal action because they immediately printed a new contract for the correct amount WITHOUT the $1000 of car appliances and only $500 of government fees. When I went in to sign the new contract, I got no apology that they had screwed up, nothing. They had no good explanation for what happened, and played ignorant. Again, even if it was a mistake (which it CLEARLY was not), that means they blatantly screwed up the price, and I got no apology or anything for having to drive back to Glendale the next day. Terrible customer experience. This is clearly a routine operation they run, and I'm sure they unfortunately get victims all the time. Please don't be a victim. More

Terrible experience. Sold my wife a car, and told her it was not an electric sunroof. When she got the car home, and discovered it was, and realized it would open but wou Sold my wife a car, and told her it was not an electric sunroof. When she got the car home, and discovered it was, and realized it would open but would not close. Glendale claimed they were not responsible for it, so after 2 months of Glendale and the warranty fighting over who would cover the costs, we could not drive the car we purchased. It also took 3 months to get new plates, since we discovered Glendale failed to file the necessary paperwork on their end. Completely unprofessional, and we will never purchase another car from them. More

I’ve been taking my 2018 pathfinder to this dealer for the past year and a half never had an issue until recently they changed my lower control arms and ball joints I let them know a few days later that t the past year and a half never had an issue until recently they changed my lower control arms and ball joints I let them know a few days later that the truck kept veering to the right so then I took it in on Saturday September 16 and they did an alignment which I paid for and he said it was good to go. I drove it home, which is about 15 miles. I got home. Call them spoke to ana my service advisor and let her know what was going on right away She was defensive, saying that the truck was fine and 100% safe and there was no way that it was driving bad after the alignment and only driving 15 miles home,I told them something wasn’t right and that my new tires were getting uneven wear, she then proceeded to tell me that I could take the truck back, but I need to pay 170$ and also have to pay for a loaner therefore I needed to wait two weeks to come up with the money since I’m a real tight budget with limited income . Anyway, she then proceeded to put Juan the technician who worked on the truck On the phone which he also had an attitude and said that there’s no way the truck was not driving well I proceeded to tell him that I still kept veering, and he was noticeably irritated. So I took the truck back after I was able to gather up the money which was September 30 and as when the tech juan and I were walking up to the truck for the test drive, he noticed the left driver side tire facing inward And right away he said that wasn’t right and they shouldn’t be like that and that there’s no way he let it go like that two weeks prior,right away he was trying to avoid getting held accountable for anything even though I had spoken to him two weeks ago and letting them both know about my problems with the truck so they kept my Pathfinder from Saturday until Wednesday, October 4 and supposedly fixed it now but the issue now is that my two new tires I had in front or completely wasted and basically useless I told Ana and my wife spoke to Jim, the manager, which he wasn’t much help at all because right away, they denied anything being their fault and said that they will not be replacing my tires which were new-may I remind you again, I would like for them to make it right, and at least replace my two front tires that got warned out within two weeks because of the crappy job they did in the first place I’m gonna have to find another Nissan dealer which is unfortunate, because I have been coming to Glendale Nissan for a while and I will not be recommending this dealer to anybody I know. More

Glendale Nissan has been mi dealer for years and I love they do the best for me they do the best for me More

Great customer service, had a lot of questions about my used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍 used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍 More

Don’t waste your money going there. Everything is overpriced and customer representatives are unprofessional. Everything is overpriced and customer representatives are unprofessional. More