Glendale INFINITI

Got my Infiniti G37 worked on here, and they fixed something that other local Infiniti Dealers couldn't fix. I took my car in knowing the problem to begin with. Randy was honest and caring and told me something that other local Infiniti Dealers couldn't fix. I took my car in knowing the problem to begin with. Randy was honest and caring and told me exactly what the problem was. He knew it and knew it well. I got a quote of 1241.00 to fix the problem at the first Infiniti dealership I went to. They were able to get my car fix for under $500.00. Thank you Randy!!!! More

wouldn't quote you on-line. insist you to drop by. who will drop by when there isn't any attractive or offer. wouldn't or couldn't match others offers. extremely rude: called me asking am i still interest will drop by when there isn't any attractive or offer. wouldn't or couldn't match others offers. extremely rude: called me asking am i still interested the car. When you told him you bought from other dealer and he immediately hung up. This kind of service should not be tolerant. More

Worked with Adam Spas the internet manager at Glendale Nissan and Infiniti. I bought a car at both stores one for my daughter and one for myself. I nearly bought two cars for the price of one. Outstanding Nissan and Infiniti. I bought a car at both stores one for my daughter and one for myself. I nearly bought two cars for the price of one. Outstanding service and friendly too. I would not deal with anyone else again. Glendale Infiniti Nissan is a super dealership to work with. More

I had the best experience at this dealer! I email santa monica nissan, metro nissan, and miller nissan...Rafik at Glendale Infiniti emailed me immediatly with the exact car and sent the price in 10 minutes monica nissan, metro nissan, and miller nissan...Rafik at Glendale Infiniti emailed me immediatly with the exact car and sent the price in 10 minutes. I came down the following evening, the car was detailed and ready and the numbers were exactly to the penny what we agrees upon in the email. I have bought several mercedes in the past and it was NEVER THIS EASY... I think they have an all new staff. The new General manager introduced himself when my paperwork and congratulated me personally. TRY THESE GUYS OUT I WAS IMPRESSED...not an easy feat More

Do not have your vehicle serviced here. Management of the service department is incompetent. I took my vehicle in for a small repair in August 2008 (replace a broken tire pressure monitor sensor) and fr the service department is incompetent. I took my vehicle in for a small repair in August 2008 (replace a broken tire pressure monitor sensor) and from there, they damaged my tire and had to replace it, damaged the rim and still have not replaced it after two attempted repairs. Then, during the second attempt to repair the vehicle someone took my car off the lot – against my knowledge – for 4 miles and crashed it. Then, after I told them not to touch my car anymore that I’d get it fixed at a body shop of my choice, not theirs, they asked me to wait a day until the service manager came back to work so he could manage it. Big mistake. During this day they went behind my back and sent the car to their body shop, which further damaged the vehicle in new places. I had to get my insurance to go after them and had to inform their body shop to stop work because after I told Glendale Infiniti to do so, they didn’t. The work was half done by the time I verified what body shop they used – and very poorly according to my new body shop. Instead of replacing the damaged roof, they were using a filler. They did wet sanding that soiled my canopy inside and it is so soiled and smelly it now has to be replaced too. And there is more than just this damage. As you can imagine, this is now a big mess that I will have to resolve through other means. One thing for sure, this is not the way you treat a customer when you mess up – especially one that has bought two Infinitis, the latest from them, and had taken my car for routine service to them for 5+ years. The first mess up they did during these services and it turns into this. Stay away from this dealership because you cannot rely on them to fix things. Furthermore, I had found out after the fact that they actually subcontracted the replacement of the tire pressure monitor sensor to Discount Tires and it was they who damaged it. Why would an Infiniti dealership send one of their cars to Discount Tires to do a repair? This entire experience has only been about doing what is in their best (cheapest way to do it) interest rather than ensuring I was being taken care of. If you mess up, you take responsibility as a business and fix it for the customer how they want, not the cheapest and most unreliable way. Replacing a $150 tire pressure monitor sensor has now turned into another matter resulting in losses of thousands of dollars. More

Eddy is the worst car salesman I have ever met. Do not deal with him and DO NOT buy from this guy at Glendale Infinti. I am a long time BMW customer and was considering getting into Infiniti but after the deal with him and DO NOT buy from this guy at Glendale Infinti. I am a long time BMW customer and was considering getting into Infiniti but after the experience I had with this Eddy guy at Glendale Infinti I definitely changed my mind. He was very rude, impolite, and looked very lazy and unhappy about selling Infiniti. Very unfortunate for Infiniti to have a sales person Like him in their Team. I was not allowed to test drive the car I was considering, and was told by Eddy "I need to have an appointment to test drive the vehicle". He acted like the company CEO!!! DO NOT buy from Eddy at Glendale Infiniti. More

Thhey firsr quote you a price, then they call and give you a much much higher price, by the time you decide not to do it, they said the job is done since two mechanics worked on your car and bingo you hav you a much much higher price, by the time you decide not to do it, they said the job is done since two mechanics worked on your car and bingo you have to pay the price. More

Arrogant car salesman. I don't have good credit but my wife does. When I shop for a car I go alone at first to see how I am treated by the dealer. When they ran a credit check on me and found out that I c wife does. When I shop for a car I go alone at first to see how I am treated by the dealer. When they ran a credit check on me and found out that I couldn't be approved. The salesman started acting like I was wasting his time. He had an attitude all of a sudden. Stupid, stupid salesman I wish I could remember his name. I bought a new Mercedes S430 at Calstar instead. They lost a quick and easy sale. I hope they read this and learn a lesson. More

forgot to do several things on the list from a regular visit. Service dept is DIFFICULT to reach, shady & greasy service rep says yes and sure but mind is elsewhere. Sales Dept like walking into a scho visit. Service dept is DIFFICULT to reach, shady & greasy service rep says yes and sure but mind is elsewhere. Sales Dept like walking into a schoolyard. Don't bring your girlfriend. More

Dealt with the Internet Sales Dept. I would NOT recommend this dealership at all. The main reason is that they have very poor responsiveness -- I felt as though I could not depend on them for anyt recommend this dealership at all. The main reason is that they have very poor responsiveness -- I felt as though I could not depend on them for anything. I ended up fighting with them to get my deposit refunded back to my credit card and took my business elsewhere (Infinity of South Bay -- MUCH better!). More