Glendale Dodge Chrysler Jeep Ram

I always make sure to get service done here because they prioritize my cars health and longevity. I trust these hard workers! Paul recently took great care of my car to make sure it was in top shape before prioritize my cars health and longevity. I trust these hard workers! Paul recently took great care of my car to make sure it was in top shape before i got to pick up my car! Took the time to call back to see how my car is running as well! Paul has a great positive mindset and is always reassuring me on what needs to be done first! Super cool! Thank you Glendale team! More

Paul is my service advisor and I’ve been working with them for several years. He always does an amazing job is reliable fast and I can’t take this dealership enough for providing me with such a great ser them for several years. He always does an amazing job is reliable fast and I can’t take this dealership enough for providing me with such a great service advisor. Thanks again. I would recommend Paul to everyone. More

Very pleased with there service, Ruben made our experience better than what we expected he had a lot of patience and he was so nice experience better than what we expected he had a lot of patience and he was so nice More

Customer service masterclass. Great experience at Glendale based on 2 visits. Will return for a 3rd soon. Great experience at Glendale based on 2 visits. Will return for a 3rd soon. More

This dealer is very professional and responsible with the help of the person who was in charge of having my car in service, I felt confident that my car and my case were in good hands. Thank you Roger! help of the person who was in charge of having my car in service, I felt confident that my car and my case were in good hands. Thank you Roger! More

Love my Jeep Grand Cherokee! Everyone there is super nice and made buying a car super easy! Everyone there is super nice and made buying a car super easy! More

I have now had two troubling encounters with the same manager at Glendale Jeep, named Ryan, which have made me extremely uncomfortable. The first incident occurred about four or five months ago. There manager at Glendale Jeep, named Ryan, which have made me extremely uncomfortable. The first incident occurred about four or five months ago. There was a simple miscommunication between me and my service advisor about the service department's closing time and when I could pick up my vehicle. I had no outstanding balance, as the work was covered under warranty, and I was informed that my vehicle was ready. However, when I arrived, Ryan told me he did not have access to my keys. I was forced to call the Glendale Police Department, and as soon as an officer arrived, Ryan suddenly had access to my keys and had my vehicle brought out. I was under the impression that such an incident would not happen again. Unfortunately, it did. This time, I went to the dealership during the verified operating hours of the service department. Ryan was there once again, informing me that this time- the entire service department had closed for the day, despite no prior notice to customers other than a small piece of paper on the service door. Once again, Ryan claimed he did not have access to my keys. I was again forced to contact the Glendale Police Department, and a sergeant has now promised to walk through the dealership with me tomorrow to resolve this issue. Throughout both incidents, Ryan has handled the situation aggressively and without empathy, behaving as though he had something to prove. I do not understand why he would lie about having access to my keys until the police arrive. His behavior has been unprofessional and seems to carry a personal element. More

If I wrote this review 2 years ago it would have been 5plus stars, now I can’t say the same. Personally I never thought I would own a Dodge but I wanted a Durango even with all the poor reviews. 8 plus 5plus stars, now I can’t say the same. Personally I never thought I would own a Dodge but I wanted a Durango even with all the poor reviews. 8 plus year later I still love my car, but the dealership has just been so bad these past few years it is time to move on. I bought my Durango air Glendale Dodge etc, the following year my daughter bought a new Patriot (no fancy but within her budget), my oldest a Grand Cherokee fully loaded, my youngest a Challenger, his partner a truck, my youngest went back a few years later and got a Jeep, his partner a TRX. So a Chevy family completely converted. When we first started this journey the service was so great it is the main reason we kept coming back. Great service is so important right? We all understand the issue with loaners and as those started to become harder to get dues to many things that became understandable. However my oldest has an extended warranty and although they had his car for almost 3 weeks, we got stalled over and over on a rental and then viola the car was was repaired. This last time he needed a new head and for almost two weeks IF he could get someone on the phone it would be “we haven’t heard back from the warranty company to approve the repairs”. So you are aware the whole family is in some sort of management role with direct contact to customers so my son asked and whose job is it to follow up with the company. He tried and of course the warranty company said they couldn’t talk to him. So my son called the one person he knew in sales Michael Walden, who may not have been the official sales person for each car but no cars were purchased by us without his involvement. Mike basically said I can’t do much about the service department. Magically the next day the repairs were approved, it was the end of the week so the thought was they would get him a rental on Monday since he only had coverage for 5 days. He called a few times and never heard back so we all kept juggling cars with him, then suddenly his car was ready. Hi wheel well trim flew off on the freeway, thankfully only hitting his wifes car, service asked him what he hit he told them nothing and showed them the other side where that wheel trim was loose due to broken brackets and they said oh that’s on us. Nothing like accusing first. He has a leak somewhere during the heavy rains this past season the water would poor in around the rear view mirror. He spent a minor fortune on that repair and when it did it again they kept the car and said they can’t find it, yet he showed them a video!! Now we all know that the Cherokee isn’t made to go much over 80k without issues, but the service department is just so bad it makes it all so much worse! I personally had to have a whistling windshield repaired, I paid for the parts up front but my finally invoice only shows one installed, I was told I would get a credit on my account which I have heard before and it always happens. The next time I was in there was no notation on my account and I paid full price for service. Also they ordered a new door hinge since my drivers door closes on my leg even on level ground. That has been a few months now, still have to warn the car wash people “careful of the door”. I was told that the hinge was in but needed to be painted and they would call me when I can come in, that it is a days job. I assume that white paint is in short supply still waiting in that call. My daughter has a horrible time getting answers from the service department, no major repairs yet she drives limited miles, my youngest and his partner now reside in Austin Texas so they use their local dealership and seem to have much better service. We won’t buy from this dealership again and possibly just walk away from Dodge etc all together. I know that Glendale/Ellis has been there for so long my business won’t mean anything to anyone but I think 7 cars in 8 years is loyal. More

Ruben, the sales representative did an outstanding job and provided excellent customer service. He made the process of purchasing the vehicle smooth and quick. and provided excellent customer service. He made the process of purchasing the vehicle smooth and quick. More

Fast friendly service every visit. The crew always keeps you informed and up to. speed on the progress of your vehicle. The crew always keeps you informed and up to. speed on the progress of your vehicle. More