Glendale Chrysler Jeep Dodge Ram

Receptive. Informative. Negotiable. Rich, aka R.W., was a pleasure to work with. He listened to everything we were/were not looking for. He was able to capably answer any question we Rich, aka R.W., was a pleasure to work with. He listened to everything we were/were not looking for. He was able to capably answer any question we had. He was willing to negotiate a price that satisfied our prerequisites. We were impressed by the service department hours & their facilities. The ability to receive a complimentary loaner car during service/repairs was a huge plus. We enjoyed the tour of the service & parts departments. Our only point of contempt was an instance during the financing, where the financial employee asked how we were able to pay such a large sum of money outright. We then informed him it was due to an inheritance from a deeply loved family member's death. Not a pleasurable moment from our perspective. We feel as if the question was in bad taste. Otherwise, our experience was top notch. & enjoy the addition of our SECOND Jeep to our household! More

Friendly and Fair Everyone was very helpful and knowledgeable. All of our questions were answered. RW was fun and friendly. He went above and beyond to help us make the Everyone was very helpful and knowledgeable. All of our questions were answered. RW was fun and friendly. He went above and beyond to help us make the best deal possible. We will recommend his services to others. More

Bad tires I bought a 2015 dodge charger and my tires are bald after 28,000 miles and I have the tire warranty but they said they won't replace the tires unless I bought a 2015 dodge charger and my tires are bald after 28,000 miles and I have the tire warranty but they said they won't replace the tires unless the tires were leaking that a load of xxxxxxxx if the warranty don't cover bad tires then why in the xxxx would they offer it to me More

Felt a litte rushed but bought the vehicle We visited the dealership on two separate occasions. Our first visit was late and set an appointment for 7:00pm. We arrived and test drove a used veh We visited the dealership on two separate occasions. Our first visit was late and set an appointment for 7:00pm. We arrived and test drove a used vehicle that we were not impressed with. The salesman, Kevin offered an alternative. We felt we had overstayed our welcome due to the late hour. The next day we returned to look at a 2016 Cherokee Limited. It met our needs and we began to negotiate. I purchased the vehicle but felt the add on costs were unfair negotiation tactics but that's on me! I should not have allowed for the dealer add ons. During the purchase (mid day Saturday) the dealership was busy. Our salesman was dealing with multiple clients. We spent a lot of time waiting, then were rushed out the door as Kevin was called away to deal with other customers. We are happy with our purchase so far but feel it could have been a better experience. More

Peter Thibodeau, Sales Consultant Extremely attentive, but not overbearing. When I first pulled in I could see they noticed me and when I went directly to browsing the lot they didn't Extremely attentive, but not overbearing. When I first pulled in I could see they noticed me and when I went directly to browsing the lot they didn't bother me. It was not until I made my way to the front door that they addressed me to see if I needed any assistance. That is when I met Mr. Tibodeau, the sales consultant who worked with me to help me find the right vehicle for my situation. He and the Financial Manager, Larry Striblin, tried getting me into the exact vehicle of my choice but due to the financing I had available they put in something more reasonable for my current situation. I drove away in a brand new Jeep Patriot Latitude grinning ear to ear. Will definitely be doing business with them again when I'm ready to upgrade! More

Great second purchase This was my second car purchase at Glendale, this time financing and the last time was a lease. Both amazing experiences. My fiancé has also purchased This was my second car purchase at Glendale, this time financing and the last time was a lease. Both amazing experiences. My fiancé has also purchased two vehicles on the same day as me. Steve and Larry are really great and got me an amazing deal I couldn't pass up. More

My Glendale Experience Becky Moore couldn't have made my getting a new car more easy and enjoyable. She knew exactly what I was looking for. After the fact, she helped me Becky Moore couldn't have made my getting a new car more easy and enjoyable. She knew exactly what I was looking for. After the fact, she helped me numerous times with any questions I had, etc. More

Easy Purchase Experience We went in looking for a specific vehicle. RW was great. He made sure we were able to see all of the options available to us and was very patient as We went in looking for a specific vehicle. RW was great. He made sure we were able to see all of the options available to us and was very patient as we made a decision. He made us feel welcome and comfortable and we never felt rushed or pressured. Larry in finance made the purchase easy and was also very patient with us as we made financing decisions. He went beyond expectations to make sure we were happy. Every employee we came into contact with was friendly and made us feel welcome. I would definitely recommend Glendale! More

No gimmicks, fair deals Overall great experience. No cheesy, slick sales techniques. When we did not get the price we were hoping for, Jim brought out comps of other Jeep Pat Overall great experience. No cheesy, slick sales techniques. When we did not get the price we were hoping for, Jim brought out comps of other Jeep Patriots and showed us we were getting the same car for the same price as a lot of other dealers were selling Jeeps with twice as many miles. It reinforced for us we were getting a very fair price. My only complaint is I wish they could have started the finance process sooner. Instead of doing the finance paper first, as requested (we had kids waiting on us), we had to fill out everything else first. It might have cut an hour out of the process. I am sure they have formatted a system that works for everyone, though, and buying a car just takes a long time. Otherwise, really great. More

Excellent Salesman help and great Dealership My Salesman - Steve Hemmenway was excellent. I never felt ill at ease with him. All Representatives of the Dealership were Friendly and Concerned abou My Salesman - Steve Hemmenway was excellent. I never felt ill at ease with him. All Representatives of the Dealership were Friendly and Concerned about us. It was a very Refreshing Experience. This is the 3rd vehicle I have bought from Glendale in the last year. I will certainly tell Family and Friends of my great Experience. More