Glenbrook Hyundai - Happy Car Store

This was the 1st new car I have ever purchased, & it turned out to be a horrific experience. The day after I bought it I returned to the dealership to ask about the strange noise it was making. The it turned out to be a horrific experience. The day after I bought it I returned to the dealership to ask about the strange noise it was making. The service dept. said it was typical of Sonatas to make that noise. After driving it for another week I thought this shouldn't sound the way it does & went back to listen to another Sonata. I found out the noise wasn't typical & there was in fact something wrong w/ the car. If the service dept doesn't really know if something is wrong, they need to state that they don't know instead of assuming. Within the 1st 10 days of owning the 2012 Sonata I had to take it in twice. 1st for a defective stereo, then for a bad compressor/bearings & pulley. This is not what I expect from a new vehicle right off the lot. They now have my car for the next 3 days to repair the compressor & want to make an additional appt to replace the stereo next week. Once the problem w/ the car was diagnosed I was contacted by the service dept. opposed to the salesman I was originally dealing with. I believe the salesperson should have followed up & discussed the problem considering he was aware of the whole situation. I stated my frustration w/ this particular vehicle suggested it was a problematic car. He said there is nothing that can be done other than have the service dept. keep fixing the problems. At this point I feel as if I have made a poor decision by purchasing this car & hope it at least holds up for the life of the loan. More

Justen did very well answering all my question and was very polite.There was no pressure from him to make me buy like most places ive been.i would recommend this place to others.Thank You very much Rose very polite.There was no pressure from him to make me buy like most places ive been.i would recommend this place to others.Thank You very much Rose More

So super happy with my car and my experience with Larry Francis @ Glenbrook Hyundai. Larry was excellent in explaining everything and helping me through the process. I feel I got a fair deal and more tha Francis @ Glenbrook Hyundai. Larry was excellent in explaining everything and helping me through the process. I feel I got a fair deal and more than expected on my trade. Finance department was super helpful. I would definitely reccomend Larry to my friends and and family. Great guy, completely upfront and honest with us. And made a huge impression on my young daughter! More

As soon as I entered the dealership I felt very comfortable. Everyone was very freindly and helpful. I had a $ amount in mind and Justin gave me several choices of vehicles. He finaly got me comfortable. Everyone was very freindly and helpful. I had a $ amount in mind and Justin gave me several choices of vehicles. He finaly got me in the right car. i will recomend Justin and the HAPPY CAR STORE to everyone the nees a car I WILL RETURN More

The people at Glenbrook Hyundai were very knowledgeable and helpful. They helped make the purchase as easy as possible. I have no complaints about my experience. and helpful. They helped make the purchase as easy as possible. I have no complaints about my experience. More

From the moment my son-in-law and I walked in the front From the moment my son-in-law and I walked in the front door and he asked for Cleveland, we had excellent service from start til I drove my Hyu From the moment my son-in-law and I walked in the front door and he asked for Cleveland, we had excellent service from start til I drove my Hyundai Elantra off the lot. Cleveland is personable, kind and extremely knowledgeable. All questions were answered and the car explained from top to bottom, inside an out. I enjoyed meeting and working with him. Cleveland is definitely an asset to your ompany and should be regarded with great appreciation. Sincerely' Karen L. Whitehead 3023 Clipper Cove Fort Wayne, In. 46815 More

This was by far the best car-buying experience I've ever had. I am 46 years old and I've recently gone through a divorce and a bankruptcy. I live in Goshen but work in downtown Ft. Wayne. I put 35k miles a had. I am 46 years old and I've recently gone through a divorce and a bankruptcy. I live in Goshen but work in downtown Ft. Wayne. I put 35k miles a year on whatever I drive. I wanted to deal with facts and I absolutely did not want to play games with prices. Brent Stuckey worked very well with me by listening to me first, and then offering suggestions to help me. We talked about the my driving habits, the mileage, features, and options I wanted, the true value of my trade-in and the true value of the cars for sale. Brent worked very hard to help me determine which payment amount and length and terms of loan that would be best for me based on the cars I was interested in. We discussed the value of newer and older body styles versus the length of financing options. I appreciated the attention he gave to what I wanted, instead of steering me to something he wanted me to buy. I decided to purchase a beautiful used 2011 Hyundai Sonata with 30k miles, right off the showroom floor, and I could not be happier. Once I had determined which car to purchase and had agreed to the terms of the loan, Curt Kinsey stepped in and renegotiated my rate with the lender down even further, allowing me to pickup some gap insurance without increasing my payment. I'm now on my way to rebuilding my credit and I've got a safe, beautiful car, that's fun-to-drive, with an excellent warranty, in a payment range I can live with. I will recommend Brent, Curt and Glenbrook Hyundai to my family and friends, including my daughter who fell in love with the Sonata and wants to trade-in her mustang. Thanks Guys! Brian Andrews of Goshen, Indiana More

I've done business with the guys at Glenbrook since 1997.....I've always had great experience with them and never had any type of problem. They are not high pressure and really pamper their customers. 1997.....I've always had great experience with them and never had any type of problem. They are not high pressure and really pamper their customers. I love their service department and sales guys. They always treat me with respect and they really know how customers should be treated. The new Equus that I just bought is an awesome automobile and the deal was hard to say no to. Thanks guys for another great Glenbrook Hyundai experience. Sincerely, Mike Moran More

I was very pleased with the overall appearance of the dealeership. I had made arrangements to meet the slesman - Asron Cox- at a specific time and he was ready for me. I had been looking for a Sonata, a dealeership. I had made arrangements to meet the slesman - Asron Cox- at a specific time and he was ready for me. I had been looking for a Sonata, and they had only one in stock, which was exactly what I wanted. Aaron showed me around the dealership, including the expansive service department. He also showed me how to use all the "gadgets" on the car. All of the "Team Members" were very polite and helpful. I have great confidence in Glenbrook Hyuandai, and would certinly recomend them to my friends. Regards, Andrew Hosey Ft. Wayne More

Larry and the staff were great to deal with. Larry took the time to show us every car we wanted to look at from new to used. This took over three hours of his time and he was happy to help. In the end we the time to show us every car we wanted to look at from new to used. This took over three hours of his time and he was happy to help. In the end we bought a 2011 Sonata. Larry to the time when we picked up the car to go over all the features and set up the Bluetooth feature for my wife. We have only been driving it for 2 days buy love it. If you are in the Fort Wayne IN area look up Larry at Glenbrook Hyundai - Happy Car Store 4801 Coldwater Road Fort Wayne, IN 46805 More