Glenbrook Hyundai - Happy Car Store

My husband & I purchased a 2009 Hyundai Sonata from them 4 years ago & had a good experience. But unfortunately, my most recent purchase was awful. I won't bore you with all the details, but besides them 4 years ago & had a good experience. But unfortunately, my most recent purchase was awful. I won't bore you with all the details, but besides being "misinformed" (or lied to) about the used vehicle I was purchasing, they also sold me a car that needed repair work done totaling about $300 that they KNEW ABOUT but never informed me of before selling me the car. I have proof because 2 weeks after my car purchase I had to take it back in to have the oil changed (yes, they never checked to see if the oil needed changed before selling it!). Anyways, the paperwork they gave me from the oil change had "Previously Declined Recommendations" on it totaling about $300 in repair work. When I asked the Service Department about it I was told that “that info should have been deleted from the system”! That is deceptive & fraudulent and THESE ARE THEIR NORMAL BUSINESS PRACTICES!!! General Manager is aware of my complaints & finally got back with me last week letting me know he's “just been so busy” but that he would address my concerns at their next weekly meeting & get back with me early the following week. Thursday morning (of the week he said I’d hear from him EARLY IN THE WEEK) I sent him an e-mail letting him know I wasn’t too happy that I hadn’t heard from him yet & that I expected to hear from him by the end of the day. Well, guess what…I’ve heard nothing out of him. Guess he's too busy again to deal with a customer complaint. I'll be filing an official complaint with the BBB and Dept of Consumer Affairs. They should have their business practices audited! The Happy Car Store has a Very Unhappy Customer! I would advise you to take your business somewhere else, especially if you’re looking at buying a used car. More

Please note I have *never* posted a negative review of any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a Hyundai Veloster from Glenbrook Hyundai – the so called “Happy Car Store.” As part of the purchase, I traded in my vehicle which had two hardwired components (car devices that are plugged directly into the car’s power source not via a cigarette lighter for example) – specifically a radar detector and GPS unit. I did remove the actual components, but the power cords (again, still hardwired) were left in the car and I asked my Sales and Leasing Consultant (Ryan Coleman) if the dealer could remove them so as to not damage them or a part of the vehicle. Ryan said absolutely, but such would have to take place the next day as I purchased the Veloster on a Sunday and was told a proper tech was not available to perform such action. He stated once the cords were removed, they would be mailed to me. A week later, no package arrived. I called Ryan to obtain a status. He stated the cords were in the maintenance area and they would be shipped shortly. Another week later, no package. I called Ryan once more and was told my vehicle, which I traded in, was sent to auction with the cords. I was beyond furious. His solution was for me to go online and purchase the cords as they “could not be more than $20, $25 dollars.” I told him that was unacceptable and to transfer me to a manger. He did. Since then, I have spoken with two sales managers and escalated the situation to the GM - Mark McKibben. Although he never apologized or seemed sincere, it appeared I was finally making progress. Again, his solution was for me to find the cords online and send the listings (eBay, Amazon, etc.) to him via his “personal e-mail address.” I spent my own time, found the cords, sent the listings to him, and asked either for reimbursement, or for a check to be sent and I would purchase. I have yet to hear from him – this was three weeks ago. This situation has gone on-and-on for over two+ months with no apologize nor any real assistance. I love my Veloster, but I would *never* purchase a car from Glenbrook Hyundai or recommend them to my worst enemy. And please be aware of **Ryan Coleman**! I have never been treated so poorly, including lied to and insulted. Don’t get me wrong, he was quite attentive before the purchase, but after is another story. He has no integrity, but has the nerve to send me an e-mail stating how hard the car business is and to recommend him to friends and family. A complete joke. More

I have now been to Glenbrook Hyundai twice and have had a great experience both times. I recommend the dealership in general as well as Chris Jasso as a dealer. He is very friendly, helpful, and knowledgeabl great experience both times. I recommend the dealership in general as well as Chris Jasso as a dealer. He is very friendly, helpful, and knowledgeable. I will be going back to Glenbrook Hyundai for future purchases and will be staying with my dealer, Chris, each time. Thanks! More

My family was in the market for a family sedan. We looked at a 2010 Nissan Maxima SV first. This car apparently had been in some type of accident. Had a big set of scuffs and scratches on the back fender. As at a 2010 Nissan Maxima SV first. This car apparently had been in some type of accident. Had a big set of scuffs and scratches on the back fender. As we took it out for a drive the car was pulling really hard to the right, and was making a rubbing sound. Obviously, there was an issue with someone on this car, wish they would have told me before hand, or had it fixed before it was out on the lot for sale? Of course there were other minor things as well, cupholder wouldn't pop open, some leather damage etc. Naturally they said they would service it, but that should have been done already. So we decided to give them another chance by driving one of their own, a 2011 Hyundai Sonata limited. Literally we got in the car drove to the edge of the lot, and felt a clunking sound when the wheels rotated. Really? Another issue on a car that was on their lot? That's ridiculous. Watch out for these people. They don't disclose any issues, and apparently don't service their cars before they put them on their lot, so pay attention and look/listen for issues. More

Aaron was great to work with. He got us a fantastic lease on our Veloster. This is our second vehicle from the Happy Car Store. We recommend them highly for a vehicle purchase. lease on our Veloster. This is our second vehicle from the Happy Car Store. We recommend them highly for a vehicle purchase. More

The service i entered online showed 99.90 where as showroom charged be 249.99. This is worst service i got until now. I recommend not to go to this store any more showroom charged be 249.99. This is worst service i got until now. I recommend not to go to this store any more More

Both Brock & Curt are good and friendly. I really liked them and of course they respond well to customers. In Future I will definitely refer this to my friends... Thanks Glenbrook Hyundai... liked them and of course they respond well to customers. In Future I will definitely refer this to my friends... Thanks Glenbrook Hyundai... More

Had the pleasure of working with the folks at Glenbrook Hyundai this past weekend on a new car purchase. Had a great experience from beginning to end starting with a friendly greeting upon arrival and end Hyundai this past weekend on a new car purchase. Had a great experience from beginning to end starting with a friendly greeting upon arrival and ending with a final run through of car features right before we drove the car off the lot. The dealership was extremely busy (can understand why) on Saturday and throughout the entire experience everyone we had contact with did whatever they could to ensure we were comfortable as we completed the process of getting our new car. In all the years that I have been purchasing automobiles I have never purchased from any dealership a second time. I can honestly say that the folks at Glenbrook Hyundai may be the ones to break that streak. Thanks to Cody and all the folks at Glenbrook Hyundai for a great car buying experience. More

I have had the pleasure of dealing with Cleveland Brock for my last two cars. I find him to be extremely knowledgeable and helpful. I have purchased 1 Hyundai used Santa Fe and Leasing 1 New Santa Fe Sport for my last two cars. I find him to be extremely knowledgeable and helpful. I have purchased 1 Hyundai used Santa Fe and Leasing 1 New Santa Fe Sport. Dealing with Cleveland has been a pretty much "no hassle" experience. Not only that he is one of the most helpful salesmen I have dealt with in the past 60 years. It is no wonder he is this years Gold Flame winner at Glenbrook Hyundai. I have been happy enough to have helped him sell two other customers and, he makes sure the hound checks are very timely. His knowledge of the financial process also will shorten that process as he completes all preliminary paperwork so you have a minimum amount of time clearing the Finance and Insurance office. The after sales follow-up is top notch! More

I did not intend to purchase a vehicle at this visit to the dealership. However, I made the purchase because I liked the vehicle very much, and the dealership met all my stated terms to make an immediate p the dealership. However, I made the purchase because I liked the vehicle very much, and the dealership met all my stated terms to make an immediate purchase. The salesman and sales manager with whom I worked were accommodating and easy to work with. More