Glenbrook Hyundai - Happy Car Store

Horrible Customer Service by Paul Webb On May 30th, 2017 at 1:00pm my wife and infant child went to Glenbrook Hyundai to possibly trade in our 2011 GMC Acadia with 100,000 miles. My wife fo On May 30th, 2017 at 1:00pm my wife and infant child went to Glenbrook Hyundai to possibly trade in our 2011 GMC Acadia with 100,000 miles. My wife found the car she liked and started working with a salesman on the trade. Everything was set in stone except MY signatures to finalize the deal. Only issue was that I was in Angola where I work. Keep in mind my wife and child arrived to the dealiship at 1:00 pm and after the whole process of whatever happens to make sale, it is now 6:00pm. My wife and child have already spent 5 hours at this place just to trade a car. Anyways our Salesman was very excited to get a sale done today, so at 6:00 pm, he had my wife install the car seat in her new New Hyundai while he followed her driving the old Acadia, that we just traded, north on interstate 69 to meet me at the Ashley exit, so I could sign my life away and finalize the deal. As I was about to start signing, we smell something burning and it was under the hood of the car. We popped the hood open and find that debris (maybe a nest from an animal, who knows stuff gets under vehicles) is on fire. It was a very small fire and only lasted a few minutes. We dumped water on this fire to put it out. We could see the rubber had been burnt off of two wires and the salesman wasn't worried about the small fire, I was told to go ahead and signed my life away. After a good 30 minutes everything was signed. He assumed that his manager would just have the Acadia towed back to Glenbrook Hyundai since it was a very small debris fire. After multiple attempts to contact managers, our salesman finally gets ahold of Paul Webb. He explains what happened to Paul, the small debris fire, only damaged two wires, wasn't bad at all, but he didn't want to drive it, because he didn't want to start another fire, so he asked if they could tow it. Paul then orders the salesman to take the new vehicle back and tell us to file an insurance claim. An insurance claim that would cost a $500 deductible for two burnt wires? No other damage than two burnt wires. I asked the salesman what taking the car back meant. Is the contract now void? He was clueless, because he had never been in this situation before. No offense to him, because he was trying to his hardest to help and I could tell Paul was being very short with him. He said that we could talk to his manager and ask. He called back and I got on the phone with Paul Webb. I asked what this meant. He rudely replied that he was taking the Hyundai back and we needed to deal with our old Acadia and see what's wrong with it. I asked if that meant the contract was now void and he rudely again replied that it was now void. I informed him that we had already signed everything after the fire and he replied that his salesman informed him we signed before the fire happened. Which that was a lie, because I listened to what the salesman told him. He also said that the contract hasn't been sent to the bank, so it can still be void. I then explained that his salesman was driving the car when the fire happened and that our insurance might not have permissive driving, so that a claim might be denied. At this point I didn't know what the damage was, so I wanted to be covered. I asked if there was anyway they could just tow it to Hyundai and check it out, because it wasn't a bad fire and we didn't want the contract void. We felt that confident that there was nothing wrong with the Acadia. He said no that his salesman was taking the car and nothing they will do. It was our problem. Direct the insurance people to them and they will give them whatever information, but nothing else they will do. At one point he even accused me of saying that his salesman started the fire. I asked him to stop twisting my words. I just explained that the fire happened when he was driving and I was worried about insurance. I felt like I was being screwed, because the car was not bad and we already signed everything. He denied me again, so I hung up and told the salesman that maybe I should call the police for insurance reasons in case we actually do need to claim it. He replied that it was probably a good idea. So after the police come and take statements it is now 8:30pm. My wife and 4 month old child have now spent 7.5 hours dealing with Hyundai to only get to remove the car seat from the new car, send the old car to the mechanic, and come back home to no car, a void contract, a cranky baby, and a pretty good hit on the credit score. I'm just so surprised that a member of management at the "Happy Car Store" was so quick to throw out a sale and not even help us out even a little bit. Not even offer to check out the damage, to still make a sale plus satisfy a customer. Even after his employee explained to him how small the fire was with very minimal damage. I'm also very surprised that management let their employee drive the traded Acadia (which hasn't even been inspected by Hyundai yet) 60 miles round trip from Glenbrook Hyundai to the Ashley exit and back. That is by far the worst customer service and managerial leadership I have ever experiencedin my life. I don't think Paul Webb should be allowed to deal with customers or be in a leadership role. I will now stay far away and advise everyone I know to stay far away from ALL McKibbin dealerships. As I did research I see that Paul Webb oversees many to all of the McKibbin family dealerships. In the end, everything happens for a reason, so it's probably a good thing that we never have to deal with Paul Webb ever again. More

seemless transition from genesis to G80 title says it all. i searched the market for high quality auto to replace 2014 geneisis. test drove tesla and mercedes. no wow factor on mercedes and title says it all. i searched the market for high quality auto to replace 2014 geneisis. test drove tesla and mercedes. no wow factor on mercedes and for the money there should be. had wow factor with G80 and have been very pleased since lease deal completed. value and quality combined. More

Hyundai Ioniq My experience in purchasing the 2017 Hyundai Ioniq was very satisfactory in all aspects of the sale. All individuals that I interacted with were both My experience in purchasing the 2017 Hyundai Ioniq was very satisfactory in all aspects of the sale. All individuals that I interacted with were both friendly and professional. When I am in need of another vehicle, I will definitely return to Glenbrook Hyundai. More

Love my new car Dakota was very helpful and very knowledgeable about the vehicles. We have purchased or leased 6 vehicles from hyundai. We will definitely be back a Dakota was very helpful and very knowledgeable about the vehicles. We have purchased or leased 6 vehicles from hyundai. We will definitely be back and will ask for Dakota. More

Genesis Purchase Review The sales staff was very good! Based on my experience with the signing and resigning of documents, I am not very happy. The overall experience howe The sales staff was very good! Based on my experience with the signing and resigning of documents, I am not very happy. The overall experience however was good. More

Hyundai Cars and Dealership This purchase, 2017 Sonata Sport is my 6th Hyundai car, 5 in Indiana and 1 in Florida. I had little problems with these cars with the exception of my This purchase, 2017 Sonata Sport is my 6th Hyundai car, 5 in Indiana and 1 in Florida. I had little problems with these cars with the exception of my 2011 Sonata. I think I had around 8 recalls .Despite that I decided to buy another Sonata. Thought about a Kia but went back to the Sonata. I have an Elantra in Florida with no problems except for their service department. No trouble with Glenbrook Service so far. I have a daughter who has an Elantra and another recently bought a Tucson all at Glenbrook. A loyal family. More

Excellent salesman Our salesman Dakota was great! He got us the car that we wanted with the features that we wanted. He even worked out a deal to take our car that we d Our salesman Dakota was great! He got us the car that we wanted with the features that we wanted. He even worked out a deal to take our car that we didn't want and keep the car that we did want which we didn't think was possible. Dakota also helped clean our new car so we wouldn't have to wait. We will definitely be back when we're ready for another car. More

Buying experience I worked with Mel Clark. He was nice and knew what he was doing and talking about. I love the santa fe sport unfortunately I enjoyed it for only a wee I worked with Mel Clark. He was nice and knew what he was doing and talking about. I love the santa fe sport unfortunately I enjoyed it for only a week before a careless driver t boned me ,my girlfriend, and my 5 month old daughter in it. More

fantastic service I would recommend to friends I was treated well and not pressured about anything thanks so much. I would consider them if i returned in future for ano I would recommend to friends I was treated well and not pressured about anything thanks so much. I would consider them if i returned in future for another car. Friendly and respectful and explained everything in detail More