Glenbrook Hyundai - Happy Car Store

Excellent It was a wonderful and smooth process. Figured out the financials up front which is what I wanted before even looking at any cars. Absolutely love my It was a wonderful and smooth process. Figured out the financials up front which is what I wanted before even looking at any cars. Absolutely love my car and will buy again from Glenbrook Hyundai. More

Best ever We have purchased many new vehicles in our life time and because of Dakota Bailey this was by far the best buying experience we have ever had. We have purchased many new vehicles in our life time and because of Dakota Bailey this was by far the best buying experience we have ever had. More

Service got done, but Scheduled recall service appointment 3 weeks in advance. Between then and the appointment, received 3 messages to call back as they "have important in Scheduled recall service appointment 3 weeks in advance. Between then and the appointment, received 3 messages to call back as they "have important information regarding our vehicle". Each call was to have additional services performed. Day of appointment, we left car early and dropped key in night drop. Called at 2pm for status, and was told they had no idea vehicle was there (scheduled appointment was for 10am). Apparently the envelope got stuck in night drop, although I pushed it down as far as I could. They never followed up to see if the vehicle was being brought in. The service got completed within the hour, and when I was called and told it was ready, again the push to get more services done, which were declined. Upon picking up vehicle, they recommend having $500+ worth of work done, including their second and third brake work recommendations on a vehicle with less than 30,000 miles. It is obvious they wanted to make money on this appointment but in the process of doing that, they have alienated a client. And this doesn't even get into the "diagnostic fee" we paid last year for warranty work - a complaint to Hyundai corporate resolved that issue. Filled out service survey sent by Hyundai, and got a follow up call. At the end of the call, were asked to "re-score" to a 5 from a 3, and declined the request. The submitted review has not appeared on the website where it was entered - it appears they screen out reviews they do not want seen. It is also interesting people rated them a 1 and then re-rated them a 5 within a day or two - I won't re-rate someone unless I can see they have done what they said they would. Warning to all - be prepared for significant service upsells and numerous phone calls to get you to bring your car in. More

Glenbrook does it right From the clean and well appointed facility, to the amenities while you wait, to the utterly professional and friendly salesforce, to the competent and From the clean and well appointed facility, to the amenities while you wait, to the utterly professional and friendly salesforce, to the competent and knowledgeable service staff, to the fair and quite reasonable prices for both sales and service, Glenbrook does it right. They seem to know what customers want and they deliver it, exceeding my expectations at each visit. More

great place to work with I went in to have my used vehicle appraised to see what kind of offer they would give me... completely caught me off guard when they said me and my w I went in to have my used vehicle appraised to see what kind of offer they would give me... completely caught me off guard when they said me and my wife would be leaving in a brand new vehicle. everyone was professional and friendly... More

Listen to my needs Trey is one of the few Hyundai sales people that actually listened to me. I knew the exact make model and trim of the car that I wanted, and my local Trey is one of the few Hyundai sales people that actually listened to me. I knew the exact make model and trim of the car that I wanted, and my local dealer would not work with me and what I would call good faith. I been reached out to all Hyundai dealers in a 2-hour radius, and tray with the only one who listened to my request for email or text communication only. Several salespeople, despite me telling them explicitly not to, called and started asking me to come on down and test drive some cars! Trey was great and getting me the hard numbers that I wanted to, we negotiated the final details over the phone, and I drove an hour and 45 minutes to pick up my car the next day. More

Happy Customer This was my second time leasing a new car from Glenbroom Hyundai, and I would do it again. If you want a place with great, friendly, professional staf This was my second time leasing a new car from Glenbroom Hyundai, and I would do it again. If you want a place with great, friendly, professional staff, Glenbrook Hyundai is the place to go. I highly recommend Dakota Bailey; he was fantastic to work with! More

Excellent! This was my 2nd time buying a vehicle from Glenbrook Hyundai and it was better than the 1st. Dakota Bailey listened to what I wanted and met and excee This was my 2nd time buying a vehicle from Glenbrook Hyundai and it was better than the 1st. Dakota Bailey listened to what I wanted and met and exceeded my expectations. I am completely satisfied with my purchase of my Santa Fe Sport. More

Dakota, Bailey Very satisfied with Mr. Dakota. He showed the utmost respect for my wife and me and our age group. He was very knowledgeable of the models he represen Very satisfied with Mr. Dakota. He showed the utmost respect for my wife and me and our age group. He was very knowledgeable of the models he represented to us and can not thank the dealership enough for our rewarding experience of buying a new automobile! More