Glenbrook Hyundai - Happy Car Store

Our experience was very pleasant. The salesman was knowledgeable and pleasant. I had massage him and made a appointment ahead of time. So he had the car shining and ready! Overall a v The salesman was knowledgeable and pleasant. I had massage him and made a appointment ahead of time. So he had the car shining and ready! Overall a very good e perience! More

Service was good, but we had made an appointment and still had to wait 1.5 hours for the oil change to be complete. I don’t know if they were just that busy, or if we didn’t get priority over walk-ins. still had to wait 1.5 hours for the oil change to be complete. I don’t know if they were just that busy, or if we didn’t get priority over walk-ins. I was not expecting to have to wait that long with an appointment. Otherwise very friendly and knowledgeable. More

It’s been about four months since I purchased my car, and I feel compelled to update and retract my initial positive review. While the buying process was smooth and the staff seemed helpful at first, the I feel compelled to update and retract my initial positive review. While the buying process was smooth and the staff seemed helpful at first, the post-sale experience has been frustrating and disappointing. I was promised a $400 discount, but the back-and-forth for documentation was excessive and poorly communicated. It felt like I was being punished for accepting the discount in the first place. The finance process was even more concerning. I didn’t receive access to my Hyundai Motor Finance account until almost a month later. When I finally logged in, I was shocked to see an overdue balance and had already started receiving collection calls from Hyundai Motor Finance team. I made the payment immediately and reached out to the dealership’s finance team, who assured me they would resolve it. Unfortunately, that reassurance didn’t amount to much. Fast forward two more months, I received an offhand message from the finance team saying there’s a “short-funded balance” on my vehicle. When I followed up for clarity, I was told it was a mistake and that they “might need to reach out to Hyundai Finance” to sort it out. Overall, this experience has left me extremely disappointed. What should have been a smooth and professional process turned into months of confusion, miscommunication, and stress. I expected better accountability and follow-through from both the dealership and the finance team. More

Unreliable service department. Never could fix a recall. Never received follow up as to when part arrived. Another Hyundai dealership fixed all recalls on first visit. Would neve Never could fix a recall. Never received follow up as to when part arrived. Another Hyundai dealership fixed all recalls on first visit. Would never recommend this dealership. More

I had to wait 8 hours to get m my vehicle back when the installer told me that it was ready after 3 hours. When i called the service department about my vehicle 3 times and each time i couldn't get anyone installer told me that it was ready after 3 hours. When i called the service department about my vehicle 3 times and each time i couldn't get anyone who knew what was going on with my vehicle. My sales manager was outstanding, delivering professional and knowledgeable service. More

Quite satisfied with the service that was performed on our vehicle. definitely coming back for future service needs our vehicle. definitely coming back for future service needs More

I’ve never financed or purchased a vehicle before and josh was really helpful in showing me everything I needed to know and if you have any questions he’s always there to help ! josh was really helpful in showing me everything I needed to know and if you have any questions he’s always there to help ! More

Great dealership! Nice people working there, specially Gentry Holland who help me from start to finish till I drove my new vehicle out of the dealership. Had the best Nice people working there, specially Gentry Holland who help me from start to finish till I drove my new vehicle out of the dealership. Had the best deals compared to other dealership I checked. More

Josh was very helpful in explaining all my options to me and keeping me updated and keeping me updated More

I always have great service at the location! Friendly , professional and knowledgeable staff make it a very pleasant experience. Friendly , professional and knowledgeable staff make it a very pleasant experience. More