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Glenbrook Dodge Chrysler Jeep Fiat - Service Center
Fort Wayne, IN
298 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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298 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center
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January 07, 2016
Customer Service Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays, I called your Service Department to try getting these issues taken care of. Your Service Advisor, Becky Dodds did an excellent job of getting me in and making sure that everything was taken care of in a very timely and efficient manner. She was very knowledgeable regarding the issues and made sure that I was well taken care of. It was a pleasure to work with her and the rest of your service team. Your courtesy shuttle driver also did a commendable job of taking me to my office and then picking me back up when my vehicles were ready! More
by Gus B
Employees Worked With
Becky Dodds (Service Advisor)
Helpful January 06, 2016
The Best! My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in at the scheduled time and out in a reasonable period! So lots of applause for going the extra mile! I greatly appreciate Tabitha's efforts in working with me! P. S. I LOVE my Jeep! So thankful for Jeff Colone's patience in selling it to me last summer!!!! More
by Anne
Employees Worked With
Tabitha , Jeff Colone
December 24, 2015
Service Department Rocks! When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is a When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is awesome. I wish I had the same experience when I bought the truck. More
by hgreene57
Employees Worked With
Service
December 23, 2015
Great Experiencce Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was ready quickly and I was assured I didn't need any additional work done. Glenbrook has kept this car going for me despite it's advanced age. Great joy guys! More
by Judy
Employees Worked With
Sorry, don't remember the name of the lady who helped us.
November 15, 2015
Great Service! Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was v Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was very friendly and helpful. Thanks. More
by Brian
Employees Worked With
Becky Dodd
October 02, 2015
Great Team Work Brian Marshall and Amanda Blaine are a great team to work with. They answer all my questions in a very professional way. Service has always been com Brian Marshall and Amanda Blaine are a great team to work with. They answer all my questions in a very professional way. Service has always been completed on time and right the first time. More
by Tmb909
Employees Worked With
Brian Marshall, Amanda Blaine
October 02, 2015
Exceptional Service (A+) Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstan Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstanding service. More
by Mrmopar13
Employees Worked With
Brian Marshall,Justin Reynalds
September 09, 2015
Steering Column Noise Brian Marshall helped find the issue with my steering column noise. Sounded like a rubbing noise of some sort. Technician recommended a new steering c Brian Marshall helped find the issue with my steering column noise. Sounded like a rubbing noise of some sort. Technician recommended a new steering column. They ordered the new parts and they contacted me when they came it. All work was completed sooner than I was told. Very satisfied with the warranty work completed! Thanks Eric J More
by Eric Johnson
Employees Worked With
Brian Marshall
September 04, 2015
Warranty Work Excellent service on my 2014 Town & Country. Brian Marshall took care of the warranty work with no hassle involved. This was my first visit to Glenbr Excellent service on my 2014 Town & Country. Brian Marshall took care of the warranty work with no hassle involved. This was my first visit to Glenbrook. More
by Steve1946
Employees Worked With
Brian Marshall
August 08, 2015
Four Wheel Alignment on our Dodge Journey Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehic Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehicle. More
by ron2523
Employees Worked With
Brian Marshall
