Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Went to glenbrook Dodge to get my trunk release fixed and the next day when I clean my car I noticed they had gouged my bumper looks like a tool probably hit it! I won't be going back there for any more ser the next day when I clean my car I noticed they had gouged my bumper looks like a tool probably hit it! I won't be going back there for any more service! More

I have been a customer of Glenbrook Dodge for over 10 years (2 cars). I have been pleased with the service rendered until my last visit on 2/20/2020. I had pinkish fluid leaking from my car and took it t years (2 cars). I have been pleased with the service rendered until my last visit on 2/20/2020. I had pinkish fluid leaking from my car and took it to the service center. I was told I needed some type of flush, front brake pads and 2 bulbs. I instructed the advisor to proceed with an oil change, a new filter and 2 bulbs. (I just had service done 3 months ago for $1,300+). When I arrived, my bill was over $450 for services. There was also a charge for a fluid flush I did not authorize. The advisor took the bill and sat down. He came back to me and said I thought we were clear about what you authorized. I informed the advisor I did not authorize the flush. He came back to me a second time and said I thought we were clear on what needed to be done. My reply to him was I thought we were clear as well. For the first time my character was questioned and the advisor was not kind in anyway. The costs to change my oil, change the filter and replace 2 bulbs is a ridiculous price in itself. However, expecting payment for services not authorized is a shady business practice. Where was the customer service and the loyalty for a long time customer who NEVER complained in the past? I am not a happy, they are letting me know how much loyalty means to them. More

Best customer service hands down!! Todd worked really hard for us to get us what we wanted, and I will never shop anywhere else!! Very impressed! hard for us to get us what we wanted, and I will never shop anywhere else!! Very impressed! More

Charged for a "diag" that was under warranty I had a horrible experience from the 1st step into the service department to leaving a day later. The people were rude. Charged me for two (2) "diags I had a horrible experience from the 1st step into the service department to leaving a day later. The people were rude. Charged me for two (2) "diags". My issue was with something that was under warranty, however the issue was not acting up when they did the "diag" and therefore there was nothing wrong with my vehicle (Dan's words), so they had to charge me. $240.00 later I got to pick up my car. I will NEVER step foot in this dealership again. Not for service, not for a car, not for anything. I was warned by numerous people not to get a car from Glenbook Dodge. But, I did it anyway. Lesson learned and I will (and do) tell everyone how rude, unhelpful and money hungry this place is. More

Awful! Two plus hours for an oil change and all I got was excuses about why it was taking so long. Two hours is standard for an oil change. I'll take my business that values my time as much as I do like Monr excuses about why it was taking so long. Two hours is standard for an oil change. I'll take my business that values my time as much as I do like Monroe Muffler where I'm in and out in 30 minutes every time! More

Thanking Mel for everything! Mel sold my wife and I a vehicle that we absolutely love! He made the process super convenient and quick for us. He is passionate about what he does a Mel sold my wife and I a vehicle that we absolutely love! He made the process super convenient and quick for us. He is passionate about what he does and it SHOWS! Thanks again Mel!!! More

The Best! I have known Dakota for quite some time and he has always been honest and kind! If you are looking for a vehicle, maintenance or a friendly face, he i I have known Dakota for quite some time and he has always been honest and kind! If you are looking for a vehicle, maintenance or a friendly face, he is your guy! More

Customer service Dakota helped us out! Got us exactly what we were looking for and was great throughout the whole process. Highly recommend coming in to work with him. Dakota helped us out! Got us exactly what we were looking for and was great throughout the whole process. Highly recommend coming in to work with him. More

Excellent work I’ve always had excellent service with this dealership. Always on time and accurate. Friendly. Car always clean when delivered. Several choices for se I’ve always had excellent service with this dealership. Always on time and accurate. Friendly. Car always clean when delivered. Several choices for service and I’ll always come back to Glenbrook. Excellent stores. Especially their Hyundai location. More