Glenbrook Dodge Chrysler Jeep Fiat
Fort Wayne, IN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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They were fantastic they called several times to let me know how things were progressing. They went above an beyond with trying to repair at the least possible cost. know how things were progressing. They went above an beyond with trying to repair at the least possible cost. More
A very professional sales rep I would highly recommend him to anyone looking for an automobile he says alot for the dealership I would give Andrew 5 stars him to anyone looking for an automobile he says alot for the dealership I would give Andrew 5 stars More
Andrew was awesome! He took his time with us, answered all of our questions honestly and accurately. He made our experience a great one! all of our questions honestly and accurately. He made our experience a great one! More
This is the second vehicle I have purchased from Glenbrook Dodge. Greg listened and helped me find exactly what I was looking for without any pressure to buy it. Glenbrook Dodge. Greg listened and helped me find exactly what I was looking for without any pressure to buy it. More
Let me start of with BUYER BEWARE!!!! Please read the complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. On December 16, 2021 we purchased a vehicle from Glenbrook Dodge. We were told that we should receive the paperwork needed for BMV in the mail within a week. On January 8, 2022 I started calling looking for the paperwork that had not arrived yet. I spoke with Nick on two occasions January 8 and 15, 2022. Both times I was given the old "you should see it any day now". On January 22, 2022 I called and spoke with Tyler Runyan and we were told that the title clerk was out and that he would call me back with an update. I called again on January 24, 2022 and once again spoke with Tyler Runyan and was told that the title clerk was still out and that he would call back with an update. I called back again on January 25, 2022 and again spoke with Tyler Runyan and was told once again that the title clerk was still out and that he would call back with an update. I called again on January 26, 2022 and spoke with Lamont Mills and this time someone actually looked up what was going on. Apparently the title was never in their possession the whole time. Also on January 26, 2022 I received a voicemail from Tyler Runyan stating the same thing I was told by Lamont Mills. I sent out an email to Matt McKibben on January 27,2022 giving them 10 days to present my title. I called Matt KcKibben on January 28, 2022 and was placed in his voicemail. I called again on January 31, 2022 seeking an update. This time I spoke with Nick once again. He kept trying to give a one excuse after another. It was not until I cornered him with the fact that this is a recurring issue that Glenbrook has dating back to 2011, as seen on multiple reviews, that he stated I would be able to get my vehicle registered as early as Tuesday February 1,2022. This is just one day short of the 45 days allowed to get the vehicle registered. As of this date, February 2, 2022 I still have not heard anything from Mr. McKibben; just crickets. As from what I have been hearing through the grapevine, IS PAR FOR COURSE. As per Indiana BMV website, this is in complete violation of Indiana State Law. The title MUST be in their possession prior to selling any vehicle. Also, they have 31 days to provide you with all paperwork and title so that you have ample time to get the vehicle registered before the 45 day point. This was also in violation of Indiana State Law. We have filed a complaint with the Auto Dealer Service Division and with the Indiana State Attorney Generals Office. I am happy to report that we were able to get the vehicle registered on Tuesday evening with no additional issues from the BMV. More
I was due for oil change, tire rotation and some preventive maintenance. Josh made sure I was in and out in a reasonable time. He made sure all my expectations were met. This is my 2nd time working preventive maintenance. Josh made sure I was in and out in a reasonable time. He made sure all my expectations were met. This is my 2nd time working with him and he deserves a five star rating! More
Zak Hakey and Mike, zaks cube partner, was awesome they took the time to sit down with me and make sure i got the car i needed and wanted. Even thought he had 4 other customers waiting, he kept us all happ took the time to sit down with me and make sure i got the car i needed and wanted. Even thought he had 4 other customers waiting, he kept us all happy during a busy day,, thank you More
It has been forty days since we purchased our van and we still haven't received the paperwork to get it titled and plated. Manager has been no help and has provided no answers. We have been calling every we still haven't received the paperwork to get it titled and plated. Manager has been no help and has provided no answers. We have been calling every week and no response. Also, even though they changed the oil, there was a huge oil leak that could not have been missed. They did not disclose this. Also, advertised a DVD player but the van has no screens. Don't waste your time here. It will cost you extra money and stress. More
Not pushy at all. Took the time to help me find exactly what I wanted what I wanted More