Glenbrook Dodge Chrysler Jeep Fiat

September 9th, First time customer, I had an appointment at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told m at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told me he would get me in within the hour. That seemed a long time since I had an appointment but I waited. At 2:10 my car had not been taken in and Paul said that a lot of cars came in just after mine so it was taking longer than he thought. Again, I had an appointment and they came in after me. At 3:00 I was ready to just go get my car and leave because I had to pick up my kids from school at 3:30. I was told they had just put my car up on the lift and were writing up the estimate. Meanwhile, a used oil reclamation truck pulled up and blocked the exit to their shop. Despite pleading with the driver, he would not move the truck until he was finished (another 15 min later). I’m in telling Paul I have to leave because my elementary school kids are going to be standing outside alone waiting for me and all he can say is, “What do you want me to do about it!” On top of that, he leads me to the checkout window where I’m presented with a bill for 50 bucks just for a quote and nobody ever said anything about charging for a quote. In addition: When I first arrived, Paul noted 3 very tiny window chips and said they could fix those and turn a claim into my insurance at no cost to me. I called my Allstate agent to see if it was covered. Agent said he wants to see the chips first because several dealers have been submitting unnecessary claims. In fact, in the subsequent two and one half HOURS (2 ½) that I waited for my car, nearly every customer that I saw come to the check-in area had chips that supposedly needed to be fixed. I told Paul that my agent said not to do it. Paul said they would do it anyway because it really did not cost them that much and he would put it thru to see if they would pay the claim anyway. Paul said a separate company would call me to verify that I was satisfied with the work and I should tell them yes. Amazingly, after being there 2 ½ hours, they did not even get to the window chips but I did receive the call from the separate company to verify that I was happy with the work they performed. I told them no work was performed and recounted this story. Overall I am extremely dissatisfied with Glenbrook Dodge. More

This dealership made buying a new car the best experience. The were very frienly, helpfull, and went beyond just getiing me a new car. They got me in a new car at a price I could afford. Which experience. The were very frienly, helpfull, and went beyond just getiing me a new car. They got me in a new car at a price I could afford. Which was a lot more then the other car dealers I went to. I would deffently recommend the car dealership and Joe Payton. More

I purchased a used vehicle that had several mechanical issues that should have been noticed by the dealer (4 Wheel Drive Light and Oil Pan Leaks) when they first inspected the vehicle. They repaired the 4 issues that should have been noticed by the dealer (4 Wheel Drive Light and Oil Pan Leaks) when they first inspected the vehicle. They repaired the 4 wheel drive at their expense, but want an additional $580 to fix the oil leak. (I will be going elsewhere for this repair!) I've had the vehicle one week, but I'm not at all satisfied with the Glenbrook notion of "Quality". BUYER BEWARE! HAVE THE CAR YOU WANT INSPECTED BY ANOTHER DEALERSHIP OR OUTSIDE MECHANIC, OR YOU MIGHT FIND YOURSELF IN MY POSITION! More

I needed a basic Jeep Patriot for my company. and walked in one day to see what they could get for me. Kasey was immediately able to locate one and printed out a quote for me to take to me controller. I sec in one day to see what they could get for me. Kasey was immediately able to locate one and printed out a quote for me to take to me controller. I secured a check and contacted Mike to set up a date for delivery. ON the appointed date, Mike had all the paperwork completed and I was in and out of the dealership in less than 45 minutes. I couldn't have asked for a smoother transaction. More

We stopped in just to look and left with an awesome deal and an awesome 2011 Jeep Wrangler! Joe got us the deal we wanted. Highly recommended that if you stop by see Joe. We love our Jeep! The Strange Famil and an awesome 2011 Jeep Wrangler! Joe got us the deal we wanted. Highly recommended that if you stop by see Joe. We love our Jeep! The Strange Family More

We have been thinking about purchasing a Jeep for quite some time. Our current car was almost paid off so we decided to start looking on line to see what was available. We sent an e-mail to get some info some time. Our current car was almost paid off so we decided to start looking on line to see what was available. We sent an e-mail to get some information on Jeeps in the area. The next day we had about three emails from different sales reps willing to help. My husband went in and met with Mike and went for a test drive, needless to say he was hooked. He decided to make an appointment for me to drive one the next day. While there, Mike took the time to go through some different payment options and the difference between a new and a used Jeep. We decided that it was too good a deal to not go with a new one. We appreciated the fact that Mike was friendly and professional. He was not the typical "pushy" salesman. He called around to get exactly what we wanted and within 3 days we left the lot with a brand new Jeep. The experience with the dealership and Mike were great! Thanks, we love our new Jeep. More

Dave was superb! He helped us to find exactly what we were looking for, price/value/trade in allowance was EXCEPTIONAL!!! Customer service alone was worth the visit. We are so happy with our Dodge Journe were looking for, price/value/trade in allowance was EXCEPTIONAL!!! Customer service alone was worth the visit. We are so happy with our Dodge Journey.........we will NEVER shop anywhere else! Thank you Glenbrook Dodge!! :) More

I have wanted a Jeep Wrangler my entire life. When I walked into Glenbrook Jeep I was absolutely impressed by their customer service. Mike Spitler did a tremendous job walking the lot with me and making walked into Glenbrook Jeep I was absolutely impressed by their customer service. Mike Spitler did a tremendous job walking the lot with me and making sure I found the Jeep that I was looking for. The test drive sold the car. Mike was very knowledgeable about the vehicle and pointed out everything I would want to know. The no pressure environment was exactly what I was looking for and made the buying process very simple. The Glenbrook staff was very friendly. I will most definitely be purchasing my next vehicle from them! Mike be ready! Thank you again for making this so easy! More

i purchased a 2000 chrysler town and country minivan and i am extremley pleased with the ease of which i was able to purchase this vehicle. i have bought several vehicles from different car dealers in the p i am extremley pleased with the ease of which i was able to purchase this vehicle. i have bought several vehicles from different car dealers in the past, but none of them compare to the friendliness and dedication of mr. brady and the staff at glenbrook dodge! i highly recommend this dealership to anyone who needs a used car, minivan, or truck. i will continue to purchase all of my vehicles from mr. brady in the future! More

My wife and I have been toying with the idea of a new or new/used vehicle for the past several months. We had visited other local dealerships and none of them had made the efforts over several weeks that N new/used vehicle for the past several months. We had visited other local dealerships and none of them had made the efforts over several weeks that Nick and Glenbrook Dodge did in one day. We saw the advertisements on the new Chrysler 200 and had seen them at a local dealer. Next day, I called Glenbrook and spoke with Nick. Before the end of that day, I was pre-approved and Nick knew what we wanted and was getting prepared for our visit in a couple of days. At this point, I'm thinking this is gonna suck somewhere but it did not. The wife and I arrived before noon on Saturday and were driving out of there with our brand new 2011 Chrysler 200 within a few hours. The dealership and service were amazing and I have no doubt they aren't going to let us down!! More