Glenbrook Dodge Chrysler Jeep Fiat

Joe and Glenbrook Dodge were wonderful to work with. I was in a car accident and my car had been totaled, so I was in need of a car quickly. Joe took down the type of car and the options that I was looki was in a car accident and my car had been totaled, so I was in need of a car quickly. Joe took down the type of car and the options that I was looking for and within days he had found a car that met my needs. Working with the finance department was also a breeze, they were quick and polite with finding me a loan that met my needs. I would recommend Glenbrook Dodge and Joe Payton to any friends or family who would ask. More

Joe Payton by far has been the best sales person I have dealt with while buying a new vehicle. He made the experience painless and even fun. They did not have the vehicle that we wanted, but he was able to dealt with while buying a new vehicle. He made the experience painless and even fun. They did not have the vehicle that we wanted, but he was able to obtain it quickly. I would recommend Joe and Glenbrook Dodge to others. More

HORRIBLE! I would stay away from this dealership at all costs! There is not even enough room here to leave all the negative feedback! Chris Busche is a horrible liar, and will lie right to your face, and i costs! There is not even enough room here to leave all the negative feedback! Chris Busche is a horrible liar, and will lie right to your face, and if they have you deal with the finance guy named Todd I would reccomend you just walk straight out of the place! We purchased a used vehicle went through the paperwork and financing,had it all complete (so we thought) went to leave and there was a crack in the windshield that was not there when we test drove the vehicle. I guess they were just planning on letting us leave like that, but we said something and they agreed to fix it. Thats the only thing they told us they would do and aactully followed through on. So we take the vehicle home and the very next morning we get in it to leave and IT WONT START! figured out it was a dead battery, the guy at advanced auto parts told us, it was such a junk battery there was battery acid leaking out of it! So we buy the cheapest new battery they had $98.00! Then a few days later Glenbrook calls, they tell us we need to come in and sign more paperwork b/c the financing didnt go through. So we go in and spend our valentines day filling out new paperwork! We got there and Chris told us Tod was busy and he would help us with the paperwork. While we were filling out the papers Todd came out and asked how it was going and I was honest, I said I was a little leary, after the cracked windshield and dead battery, and on the new contract they lowered the price by $3,000? And Todd says in the rudest voice I have ever heard, Well its a no brainer why wouldnt you sing it!? thats a good deal! Is that really how you talk to people? So since we were there face to face I told Chris about the battery and he went and made a copy of my reciept and "says" he talked to the owner or manager whoever, and they were going to cut me a check for it and put it in the mail, that was 3 WEEKS AGO! Then he had also told us back when we first went into the dealership on February 5th that he would get us an owners manual and the navigation CD for the vehicle and as you could suspect that has also been in the mail for 5 weeks now! Then on Monday March 7th the temporary tag expires on my vehicle, we go to the title department, since we never recieved a title in the mail, to see if it was at the title department and it wasnt! We call the dealership and they say well the loan just went through TODAY, mind you we went in and filled all this paperwork out on Febrary 14th! So Todd tells us the title will be in the mail tonight! Then Chris tells us he will "bring us a new temporary tag in the morning" that never happened! So Tuesday the 8th no new tag no title no vehicle to drive, call the dealership and Chris says his boss told him he wasnt allowed to bring a new tag b/c the title was in the mail! March 9th, no title no vehicle to drive, call the dealership, no one will return our calls, March 10th still no title, still no return call from dealership! March 11th, still no title Chris finally returns a call and says he dont know why but the title NEVER GOT PUT IN THE MAIL!! So now here it is March 12th a Saturday the title was overnighted to us, which I think they should have done MONDAY! And since our DMV closes after mail comes here I sit until Monday with no vehicle! I guess it gives me more time to warn everyone thinking about going to this dealership to only go here for an absolute last resort! There are too many good dealerships out there with good customer service and are honest. Dont waste your time at this one! More

Even though the customer service over the phone with sales initially was less than impressive, I was impressed by the face-to-face interaction. I knew what I wanted and Tyler was very easy to work with sales initially was less than impressive, I was impressed by the face-to-face interaction. I knew what I wanted and Tyler was very easy to work with. Jeff was also great to work with in finance. I would definitely buy another vehicle from them in the future. More

We bought a used truck from Glenbrook Dodge last week. From the first moment we walked into the dealership we were treated with the utmost respect. David Brady was our salesman and he was excellent. He From the first moment we walked into the dealership we were treated with the utmost respect. David Brady was our salesman and he was excellent. He was not pushy or overbearing. He was down to earth and very helpful. We will definitely do business with David Brady again. More

Joe worked with me over email until I was able to get Joe worked with me over email until I was able to get time to come by the dealership. He had the perfect Jeep Wrangler ready for a test drive. Wor Joe worked with me over email until I was able to get time to come by the dealership. He had the perfect Jeep Wrangler ready for a test drive. Worked with me until we agreed on terms of the sale and sent me home the same night with a new jeep wrangler. The whole dealership makes you feel welcome. This is the second vehicle I have purchased from Glenbrook dodge and probably not the last. More

We were very pleased with the staff and selection at Glenbrook Dodge. The salasman, manager, and accounting gladly worked around our schedule and stayed open more than an hour past closing. Thus, permit Glenbrook Dodge. The salasman, manager, and accounting gladly worked around our schedule and stayed open more than an hour past closing. Thus, permitting us to make our purchase and drive it home that evening. Our salesman,Joe Payton, was helpful, honest, professional, and personable. Pleasant to work with both on the phone and in person. My husband's only disappointment was that the numbers were so on target (based on our research) that there was no need to haggle. Not a bad problem to have! Thanks again! More

I had done some research on trucks that Glenbrook Dodge had before I walked in the door. We worked with Nick C. from start to finish and he was not pushy at all. Immediately started pulling the trucks th had before I walked in the door. We worked with Nick C. from start to finish and he was not pushy at all. Immediately started pulling the trucks that I wanted to see into the bay to look at and let us test drive the truck we wanted to. They even through in a tow package on the used truck without additional cost. My only complaint would be the financing side, and that they try to push their financers and warranties when completing the sale. Other than that, service was excellent and I had purchased a used 2010 Dodge Ram within 3 hours. More

I had attempted to get it serviced with another local dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor s dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor service at the other dealer (where I purchased the vehicle) led me to Glenbrook Dodge for my fist experience with them. My vehicle issue was complicated and the service staff at Glenbrook Dodge communicated well with me and kept me updated as they searched for the part they needed successfully (it was a unique part). Justin Abbott was a wonderful service advisor. From my first contact via phone with Justin, I knew I was taking my vehicle to the right place. Justin was friendly, prompt, provided me with full and accurate details about my vehicle's needs, and was an excellent service provider. All of my concerns with my vehicle were addressed and all of the employees were friendly and helpful. I will only be taking my vehicle to Glenbrook Dodge for service following my outstanding experience. A true testament to my experience is that I will be driving from over 1.5 hours just to receive future service with Justin and the staff at Glenbrook Dodge. I highly recommend them! More

I made an appointment to have a recall fixed. It was suppose to take 1/2 hour or less. I got there around 15 minutes early. After waiting an hour, Paul came out and said it was finished, then listed a suppose to take 1/2 hour or less. I got there around 15 minutes early. After waiting an hour, Paul came out and said it was finished, then listed a last name to confirm it was me, but it wasn't me. I asked him how much longer. He said he would check. Twenty minutes later, I went up to the window and asked the lady if she could check since he never came back and told me anything. She returned and told me it would be another 1/2 hour. I went back up to see if they even started yet because if they hadn't I was going to leave. She suggested that I go ask Paul. I went over to talk to Paul to see if they had and he said they had and that they were behind. About 20 minutes later my car was finished. I went out to leave, and my cup cooler/warmer was no longer working. So I had to go back in and tell Paul. He called the guy that worked on my car up and he went out to check it. Apparently, they forgot to hook it back up. Paul was not friendly and was not very helpful. I made an appointment and do not feel it is alright to have to wait 2 hours for a job that should have only taken 1/2 hour. If I would have been informed up front how long it would be, I could have made other arrangements so I wouldn't have had to sit there and wait. I will not be using your service department unless I have no other choice in the future. More