Glenbrook Dodge Chrysler Jeep Fiat

i purchased a 2000 chrysler town and country minivan and i am extremley pleased with the ease of which i was able to purchase this vehicle. i have bought several vehicles from different car dealers in the p i am extremley pleased with the ease of which i was able to purchase this vehicle. i have bought several vehicles from different car dealers in the past, but none of them compare to the friendliness and dedication of mr. brady and the staff at glenbrook dodge! i highly recommend this dealership to anyone who needs a used car, minivan, or truck. i will continue to purchase all of my vehicles from mr. brady in the future! More

My wife and I have been toying with the idea of a new or new/used vehicle for the past several months. We had visited other local dealerships and none of them had made the efforts over several weeks that N new/used vehicle for the past several months. We had visited other local dealerships and none of them had made the efforts over several weeks that Nick and Glenbrook Dodge did in one day. We saw the advertisements on the new Chrysler 200 and had seen them at a local dealer. Next day, I called Glenbrook and spoke with Nick. Before the end of that day, I was pre-approved and Nick knew what we wanted and was getting prepared for our visit in a couple of days. At this point, I'm thinking this is gonna suck somewhere but it did not. The wife and I arrived before noon on Saturday and were driving out of there with our brand new 2011 Chrysler 200 within a few hours. The dealership and service were amazing and I have no doubt they aren't going to let us down!! More

Although Joe was very straightforward and honest about the car that I could afford this dealership needs to work on customer service. I bought a used 2007 Sonata and it looked great, nice color, decent pr the car that I could afford this dealership needs to work on customer service. I bought a used 2007 Sonata and it looked great, nice color, decent price, everything i wanted. I was told that the used cars get poured over with a fine tooth comb, and that the service labor charge is 100 bucks an hour. I had this car home and less than 24 hours later the motor on the passenger front window did not work. I took a co-worker out to lunch to show him the car and the window would not roll down. That was quite embarrassing!!! I called the dealership and they told me to bring it in. I did right away, but i bought the car as is so i knew there was not much they could do. As a newly single female, i am thinking did i just get sold a bag of goods...Anyway, i get there and Joe was nice looked at it and took it to service..They decided they would pay for the diagnostics but not the labor or the part which I appreciated. I was then directed to the Hyndai dealership down the street where they did not have time to help me.. Two days later they scheduled a diagnostic and it ended up being the regulator assembly. A part which costs 68 dollars on the internet, turned out to be 270 bucks... As a single mom with two kids needless to say i did not get it fixed. Where has customer service gone, i spend 15,000 on a car and they can't spend three hundred to fix it.. I will never recommend this dealership unless someone wants to get ripped off. Joe you did a great job, but your employer needs to put customer's first..I have worked in sales and customer service, and a dealership that can't afford to put them first should not be in business. I will be filing a claim with the better business bureau but until then word of mouth will have to do. More

We are timid buyers due to the economy but with Joes help we were able to get in and get out with a great deal! Joe was so kind and helpfull through the whole process! i will recomend him to everyone! we were able to get in and get out with a great deal! Joe was so kind and helpfull through the whole process! i will recomend him to everyone! More

It was the quickest, most professional auto buying process experience we have ever had. Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. process experience we have ever had. Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. Jeff was very prompt and courteous,knowledgeable and awesome to deal with considering he has to do with finance. Overall our needs and satisfaction seemed more important than at any other dealership. Thank You Gael And Kathy Conway More

Jacob was very knowledeable and listened to what our needs were. We were so satisfied with our new jeep that we are going to purchase another new vehicle. Thank you Jacob! needs were. We were so satisfied with our new jeep that we are going to purchase another new vehicle. Thank you Jacob! More

About three weeks ago my wife and I went to purchase a vehicle. Just days before our pacifica's engine blew. So we "had" heard good things from gleenbrock so why not go there..I wish i wouldve stayed at h vehicle. Just days before our pacifica's engine blew. So we "had" heard good things from gleenbrock so why not go there..I wish i wouldve stayed at home and looked around. I highly recommend that at all possibility go too another car dealer first. There sales reprenstatives are not knowlegable, theyd rather txt while test driving instead of answering questions, there finalizing "manager" is the veryrude the first thing he says before we go back to finalize.let me add a song is playing.."he says man she's f*cking hit id like to do her" very professional, then continues to say the F word two times more including i get paid to smoke cigs and bullsh*t with people all day...I say yes, yes you do after the experience. We ontinue to wait for our dodge caravan, as they say there cleaning it??...they didnt even try it looked to get the stain up, the person that "wiped" down the car must not know how to clean, i was gonna let all this go and thought a simple phone call asking if they would look and or fix the brakes that are grinding...since i just bought it...four days later no return phone call...his "manager must be relly busy as nick says...maybe smoke breaks are becoming an issue? Part of me wonders if they are a quack shop like some others and replace things with junk so you have to repair it...nothing else can explain the 45 min wait for the clean, i mean unclean job...GLENNBROCK YOU GUYS ARE A JOKE I WILL TELL ALL MY FRIENDS AND POST ON FACEBOOK NOT TO COME TO A PLACE THAT WANTS AN EXTRA BUCK FOR A BANG UP VEHICLE. WHAT A JOKE. MIKE,OH More

Our experience with Glenbrook Dodge was excellent. We Our experience with Glenbrook Dodge was excellent. We got a great deal and Joe was very patient with our questions and concerns. He was very infor Our experience with Glenbrook Dodge was excellent. We got a great deal and Joe was very patient with our questions and concerns. He was very informative about the truck we bought and took time to show us all the extras and some aftermarket products. More

This is the 3rd vehicle I've bought from Glenbrook and Joe Payton. He works with me to get the price where I need it to be and never says no. If he just can't do it, he does whatever he can to make sure Joe Payton. He works with me to get the price where I need it to be and never says no. If he just can't do it, he does whatever he can to make sure I'm happy. Follow up is awesome with Joe. He always wants to make sure we're happy with our vehicle. We'll keep going to Glenbrook as long as Joe Payton is there. If he ever leaves, we'll follow him!! He's just that good. More

I bought a Jeep from this dump and talk about terrible service. For starters, every time you call the dealership, you're getting something automated and also expect for your sales person or manager to NOT service. For starters, every time you call the dealership, you're getting something automated and also expect for your sales person or manager to NOT be at their desk and to not return your phone call, no matter how many "notes" or "messages" you leave with the customer service lady. The service department has no idea about any deals you make at the time of the sale-so don't bother asking them. These guys want to rip you off of every dollar so if by some chance you make the mistake of buying a vehicle, make them fix everything that's wrong with it and make sure it's in writing. Seriously, they'll fight you down to putting an extra screw into something if you don't have it written out. Now on to my Jeep, after one week (to the DAY) of owning it, the timing belt went out and I had to have it fixed myself ($500 problem) but that was after the sale, so they didn't care. They had my money. They offered nothing in exchange for this problem, absolutely ZERO service-after-the-sale. My sales rep Steve knew nothing about Jeeps, watching him attempt to take off the top of a Jeep was a painful process to say the least.....I don't think I was trust him to pound sand into a rat hole. Luckily I knew about doing it, its not magic, only velcro and zippers. Soon after the sale, Steve developed "hey you're no longer important" attitude. That didn't work with me because I'll just belittle a car salesman like the low-down, snakes they are. Their sales "manager" Ryan Tuttle, who thought he was cool ended up leaving me a voicemail indicating he was going to cut me a check to fix my AC Condenser(they keep getting it confused with compressor) elsewhere (10 days ago) and guess what? No check arrived in the mail yet and I'm supposed to call back next week because of the holiday because their finance department is closed. Go figure. I have a feeling that check will never arrive. *THE DEALERSHIP HAS NOT PAID TO HAVE THE ITEMS FIXED ON MY JEEP THEY AGREED TO IN WRITING DURING THE TIME OF SALE* Also, they have no rental car service, so just expect to be screwed if you need any work done to your vehicle for an extended period of time. The place is a total unprofessional joke and a completely dishonest and corrupt car sales lot. Soon after, I talked to my boss who is from Fort Wayne and he said "Oh man you bought a car from GLENBROOK!?...yeah those guys have a terrible shady reputation over there". I strongly urge you to listen to this review; these people do not care about quality service and nor is it worth spending your hard earned money here. There are plenty of places to find a car, take your time, test drive plenty and don't be in a hurry. You'll find that this dealership giant American Flag should be a giant RED flag to avoid this place at all cost. More