Glenbrook Dodge Chrysler Jeep Fiat

This dealer is wonderful!I totalled my van and was in the middle of a Chapt 13 bankruptcy and they found me a 2010 vehicle that the trustee would approve with no money down when everyone else wanted 3000+ do middle of a Chapt 13 bankruptcy and they found me a 2010 vehicle that the trustee would approve with no money down when everyone else wanted 3000+ down that I didn't have.They worked really hard to make sure I could get a good reliable vehicle to get to and from work. They were very understanding as I was told a few of them had been through the same thing I was going through. Until you actually go through it you jsut don't understand it. We had to file due to hours at work for me and my husband getting cut due to the horrible economy in 2008. But these guys were just awesome and made sure I had a good vehicle that the trustee would approve and assured me that if the trustee didn't like the payments of the loan they would fix it to where she would approve it. They took so much stress off me in a terrible time and of course at Christmas time. They were so kind and understanding and was going to do whatever it took to help me and they did. I totally recommend this dealer to the WORLD!! The are the best of the best! I live in Gas City about an hour south of them and even tried Indianapolis dealers and no one would work to help me as hard as Glenbrook Dodge did. No one but them understood that in a Chapter 13 bankruptcy you have no extra money it is all taken by the trustee to pay your debts at a lower rate but they understood it and were a great help Thank You so much for everything Dave. I will come back in the future when we are done with this bankruptcy and are ready for another vehicle More

Yes, I'd recommend them as far as they've been around awhile and have taken care of my wife and her 2004 Pacifica. When I told them what type of truck I wanted they showed me what I asked for. However I awhile and have taken care of my wife and her 2004 Pacifica. When I told them what type of truck I wanted they showed me what I asked for. However I just don't care for their sales methods. All said and done; I just felt I "got played". I've bought other vehicles and days later, I felt good as I had still had the feeling I'd made a good decision. Not this time. More

Jeff Beam was great to work with, and he followed up with help on an issue with the vehicle that some places may not have. The radio in the vehicle was somewhat suspect when we test drove, and not working pr help on an issue with the vehicle that some places may not have. The radio in the vehicle was somewhat suspect when we test drove, and not working properly at all when we picked up the vehicle. He got us a factory replacement at cost and had it installed for free. More

Dealership was very friendly and helpful. They gave us a great deal on the car we wanted but thought we couldn't afford. They met our desired monthly payment and downpayment and got us a good interest rate great deal on the car we wanted but thought we couldn't afford. They met our desired monthly payment and downpayment and got us a good interest rate on our loan. They also made sure to follow up to ensure our satisfaction with our purchase. More

Steve was great! It was after the sale when things went down hill. I went in to see about my title work since day 30 was on Saturday. I was given a signed agreement that the title would be there within 3 down hill. I went in to see about my title work since day 30 was on Saturday. I was given a signed agreement that the title would be there within 30 days. Well guess what it will not be there. The reason they said was they had to make sure all deposit checks cleared. Even though the check was written 11/26. I was told that if I wanted my title on time I would have to provide them proof that the check cleared (this was not in the agreement). Then a gentleman at the front counter along with the lady that was there said "Well you know with the thiefs and crooks these days we have to do this." Boy that came as a surprise that think there clients are crooks and thiefs. Maybe this was said because they are crooks and thiefs?? Who knows. One thing is for sure I will never ever buy a car again from them or recomend them to anyone!!!! More

The only issues I had was with the finance department. Things were not handled in a professional manner and as a result I signed 3 different contracts before it was final as they kept changing things. As Things were not handled in a professional manner and as a result I signed 3 different contracts before it was final as they kept changing things. As a result the finance company did not get all the information they needed and it held up the loan and payoff of trade in vehicle. This cause a lot of frustration. As a result I originally gave the dealer a very poor review. ADDED 12/13/2010 After receiving this review I was contacted by the Dealer and they have offered to pay all late charges that may occur. As of right now I do not know what if any charges will occur because the finance company closed the account when they received the check from the dealer but it is looking like they dismissed the late charges since it was being paid off. I wish this site let me rate the salesman and Dealer separately. It was my 2nd experience with the same salesman and would give him the highest rating possible. As for the Dealer, I would only give ok rating and this is due to the finance department. As for the vehicle itself, very pleased. Windshield wipers were very cheap and need to be replaced already but guess that can be expected and need to talk to them about an issue with key fob but have not even contacted them about it yet. I put yes for would I recommend this dealer but the truth is I am undecided. If the salesman I had left and went to a different dealer I would probably not go back. It is now a lil over a month since I bought the car and because they did not do the proper paper work or enter the needed information I had to make 3 trips to the BMV before getting my registration transferred and they wanted to argue with me that the police department was WRONG when they told me I was driving illegal. Well I just got off phone with State Police and it is Glenbrook Dodge that is WRONG. You only have 30 days to drive on the old plate and registration and due to their incompetence is was well over 30 days. More

Excellence in service by a caring team of professionals is what my experience has been for both of my new Dodge Ram purchases (2008 and 2010). The Glenbrook team really listened to my concerns and found is what my experience has been for both of my new Dodge Ram purchases (2008 and 2010). The Glenbrook team really listened to my concerns and found the right deals for me on both trucks. Their service department likewise, for three years has provided flexible and courteous service, keeping my vehicles running reliably. I highly recommend the Glenbrook team to anyone who wants to experience a hassle-free auto purchase, handled by folks who truly care about providing the right solution for you. 75R More

I had an amazing experience in purchasing my first car. Kasey was very friendly, knowledgeable, and extremely helpful. Everything was handled quickly and efficiently. At no time did I feel pressured. I Kasey was very friendly, knowledgeable, and extremely helpful. Everything was handled quickly and efficiently. At no time did I feel pressured. I would not hesitate to buy the rest of my cars from Glenbrook Dodge. More

We went to Joe after closing one night, even though we didn't know it, he still helped us without a glance at the clock and told us if we came back in the morning he would guarantee that we would be able didn't know it, he still helped us without a glance at the clock and told us if we came back in the morning he would guarantee that we would be able to get a car that would fit our needs. When I went back the next morning, he made my children feel welcome, made sure all of us were comfortable, and worked until he had a deal that would work for me. More

We have purchased 3 vehicles in the last 3 years. We have been treated with great respect and enjoyed working with Joe Payton each time. I would recommend them with an a plus rating!! Glenbrrok Dodge i have been treated with great respect and enjoyed working with Joe Payton each time. I would recommend them with an a plus rating!! Glenbrrok Dodge in general has been super nice to work with. The whole experience makes car shopping easy. More