Glenbrook Dodge Chrysler Jeep Fiat

This is Why: My husband took our new 2014 Grand Caravan in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. It looks like their employee that worked on it grazed the wall of the service bay or something. When I called to tell them about it, I was informed by Tabitha Murphy that they would not be liable for it. You don't expect to take your vehicle in to have something fixed and come away with a completely new problem. And, on the work order for the warranty work was an ad for their body shop. What a slap in the face! I spent half an hour trying to get the service manager on the phone, and ended up just leaving my name and phone number. I don't expect to ever get a call back. We will not be going back there. Even if they would now offer to fix it for free, I'd rather pay someone I know will respect our property to fix it right. We were planning to do all of our maintenance with them, but now they have lost our business permanently. More

We made two visits before we could make up or minds as to which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we are very happy. The deal was great and so was the staff. More

I am impressed! Roger Ake set me up with an an appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hou appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hour and 40 minutes. The vehicle was repaired perfectly, they didn't get it dirty ad everyone I dealt with was very friendly. They were extremely busy but they came through with flying colors. I dread taking a vehicle in for service because of past bad experiences ( not at Glenbrook Dodge ). They made my day. I could not be happier! Thank You! More

I continually shop at Glenbrook Dodge because I have a great history with them, and my most recent visit was no exception. Mallory Jump was our salesperson and words can't describe the exceptional service great history with them, and my most recent visit was no exception. Mallory Jump was our salesperson and words can't describe the exceptional service she provided. But allow me to try. A few months ago we purchased a vehicle from Glenbrook Dodge and on Thanksgiving morning were involved in an accident that totaled our 3 month old car. When I called Mallory and explained our situation, she eagerly began researching to find us the best opportunity for our next purchase. Much of our interaction was via phone purely due to how far away I live. Nonetheless, within a few days Mallory had a vehicle picked out for us that was everything we could have asked for and within our budget. My fiance and I made the 3.5 hour drive without a worry in mind to see the vehicle that Mallory found for us. Knowing that we had such a long travel ahead of us, Mallory committed to staying late so that we could replace our newly lost car. Within an hour of arrival, we had purchased the car of our dreams. Not only did Mallory provide the definition of "Service with a smile", she was willing to stay an hour after her shift, even after most the other sales people left, to show us how all the features of our car worked. We will most definitely be making the 240 mile drive to Glenbrook Dodge the next time we are in need of a new vehicle!!! More

Brad was very helpful in our decision to buy our jeep. He was aware of our situation and made it easier for us. We would definantly recommend him to friends and family. He was aware of our situation and made it easier for us. We would definantly recommend him to friends and family. More

thank you, I had very nice experience buying my new car. was very easy, I had a good time, everything was easy, quick, and pleasent. thank you again was very easy, I had a good time, everything was easy, quick, and pleasent. thank you again More

I want to say thank god for a dealership like this!!! to make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company wh make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, "we'll call you back when we can get to you" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals) and the next time I'm in the market for a new vehicle, I'll be sure to shop here first. Thank You Larry Wolthuis More

Alissa and LaMont went above and beyond in helping me select a car that met all of my needs (and wants) while staying in my price range. They stayed well after closing time to ensure the "deal was done" select a car that met all of my needs (and wants) while staying in my price range. They stayed well after closing time to ensure the "deal was done" and endured many phone calls from my father making sure the car met his approval. The Glenbrook Dodge team is great and I look forward to purchasing another vehicle from them in the future - for now my 2013 Avenger is perfect! More

This was a completely pleasant buying experience. It felt really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest is at heart. The best of all, our salesman, Rafael Woods, was kind and concerned for us. He played no games. Rafael test drove us on a vehicle we could afford and it was the car we bought. Our new Jeep Grand Cherokee Laredo is perfect down to the color. The dealership asked us for no concessions, just accomplished what we asked. We would recommend Glenbrook Dodge Jeep to anyone. They cared about us. Thank you to all at the dealership. Tim and Peggy Speshyock More

Jarrod and the whole team at Glenbrook were just awesome and treated my father and myself with the utmost of respect and courteousy. I would recommend them to any one and have since the purchase of our new and treated my father and myself with the utmost of respect and courteousy. I would recommend them to any one and have since the purchase of our new car. We love the Durango it rides like a dream. We will never go anywhere else for a vechicle. More