Glenbrook Dodge Chrysler Jeep Fiat

On June 19, 2007 I went to Glenbrook Dodge Chrysler Jeep in search of a new car. I was directed to the office of Chris Cook. After sitting in Mr. Cook's office for an hour, he asked if I was interested in a in search of a new car. I was directed to the office of Chris Cook. After sitting in Mr. Cook's office for an hour, he asked if I was interested in a Toyota Corolla. I told him I would consider it. He handed me the keys and told me to take it for a test drive. After test driving the car, I asked what else he had on the lot as I was really looking for a Civic or a Jetta. Mr. Cook began praising the Corolla's features, safety ratings, etc. I asked Mr. Cook if the car had ABS. He said yes. Side curtain airbags, yes. My mother was with me as she was co-signing the loan. She asked what the price was on the Corolla. Mr. Cook asked us to wait. And wait we did. 30-45 minutes later Mr. Cook approached us with a paper that had 2 numbers on it. The top number we were told was the list price of the car ($20,988). The bottom number ($18,988) we were told was our price after a $2000 rebate. I asked if this price included tax, title, fees, etc. Mr. Cook told us he would be right back, and that he was checking with the sales manager, Ajesh (sp?) Mr. Cook returned to the office 3 times without having the answer and each time I asked him to go get an answer. Finally Ajesh came into the office. He told us the numbers on the paper included all tax, titles, and fees. He said that was the total loan amount after my trade-in and the payoff for that trade-in had been applied. At this time it was close to 9p.m. We had been there since 5p.m and had only been permitted to drive or even look at one car despite our repeated requests. Under duress, we agreed to the Corolla. The next day I took the car for a general inspection. Upon inspecting the car, the technician informed me the car did NOT have ABS or side air-bags as I was told. In addition to that, I was having a hard time comfortably driving the vehicle. With these 2 issues, I called the dealership. Mr. Cook transferred me to Yursi, the first salesman I had talked to on the phone. I told him I was coming in on 7/6/07 to see what we could do because I was in an immense amount of pain in driving the car. Yursi told me not to come in, that they didn't have anything on the lot that would be suiting to my needs. He then proceeded to tell me, Sweetheart, you are driving a free car. All financing attempts have been stopped, you don't have a payment due, and this car is free so enjoy it! I will call you when something comes in but until then you are driving a free car! Monday I received a call from Mr. Cook, the initial salesman who we had dealt with. He asked if I would be interested in a Hyundai Sonata. I researched the car and told him I was. Upon returning to the dealership, Mr. Cook asked how I liked it. I told him I loved the room, the ride, everything except the gas mileage. I asked if they had a 4-cyl model (I knew they did, I had looked it up earlier that day). Mr. Cook danced around saying well, that will only get 2mpg more than the V6, etc. He proceeded to tell me that they just wanted to do a property swap. The Sonata for the Corolla. No changes to anything. I told him absolutely not. I told him I wanted the paperwork corrected with the correct loan totals that I had been given, especially if they were going to only give me the choice of one alternate vehicle that had more miles, etc. They have sold me a car that is unsafe for me to transport my children in, they have made me wait and wait and wait while they attended auctions (or so Yursi claimed) trying to find me a car, they gave me ONE option to trade into, and when I requested to talk with the owner, I was again given the treatment of being talked down to, being told I have no other options, being ganged up on by management, and, like before, being stressed into purchasing a car that either isn't the car I want or does not have financing agreeable to me. More