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Glenbrook Dodge Chrysler Jeep Fiat
Fort Wayne, IN
2,784 Reviews
Glenbrook Dodge Chrysler Jeep has been serving the city of Fort Wayne and the surrounding areas for over 40 years. We offer a wide range of services for our customers including New & Pre-Owned vehicle sales & leasing, a top tier Service Department with highly trained technicians and all the latest technology to service your vehicle as well as a fully stocked Parts Department that carries thousands of OEM parts to get your vehicle back on the road as quickly as possible. We even offer a complete Collision Center that services all makes & models.
Come visit us and find out why Glenbrook Dodge Chrysler Jeep is the very best place to buy a new or pre-owned vehicle and have your vehicle serviced or repaired. We look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,784 reviews
August 18, 2015
Horrible Lies And Fake Smiles ! So OVER Glenbrook Dodge NEVER am I to purchase another vehicle from them ! When you purchase a vehicle it's all smiles once the deal is sealed the ser So OVER Glenbrook Dodge NEVER am I to purchase another vehicle from them ! When you purchase a vehicle it's all smiles once the deal is sealed the service is horrible as well as the attitudes ... Tabitha in service is a liar and does not do her job properly and Chris Pomgratz is an complete xxxxxxx their service department sucks ! I purchased my car in mid July 2 weeks later my brakes went out when I spoke with whom I purchased the car he gave me the run around and I've yet to get 2 things I was promised on my contract . They have had my car for 3 days just to fix the brakes ! Before my deal was final they gave me a rental while the tinted my Windows which took a few hours (which was fine) and now that it's my brakes that need to be fixed (mind u my car was not a buy as is vehicle) I have not gotten a rental nor any type of compensation for the time they have had my vehicle I basically paid for a vehicle to be vehicleless . Never purchase here and do not let the smiles fool you ! I told them about my brakes when they first began squeaking 2weeks after I purchased it it took them 3 weeks before they even looked at it my brakes completely went out on me while I was driving and had to be towed to the dealership. More
by KreshiaJay
Employees Worked With
tabbitha murphy, Chris Pongratz
August 18, 2015
Amazing and easy going From the minute I walked on the lot, it wasn't the typical car shopping experience. Our salesman, Ken, answered any question I had without hounding us From the minute I walked on the lot, it wasn't the typical car shopping experience. Our salesman, Ken, answered any question I had without hounding us. We test drove a 2015 Jeep Wrangler Unlimited and decided it was the one. The entire process was easy going, and the staff was very friendly. The business manager made signing the papers stress free with jokes and laughs. I would definitely recommend Glenbrook Dodge Chrysler Jeep to anyone looking into a new or used vehicle! More
by snzubke
Employees Worked With
August 08, 2015
Four Wheel Alignment on our Dodge Journey Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehic Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehicle. More
by ron2523
Employees Worked With
Brian Marshall
August 05, 2015
Red Light I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to q I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to question if I needed a battery? I was informed by Brian in the service dept to bring my car in and they would check it out for me that same day!!!. I brought in my car and received the service I needed and received a ride home and back to get my vehicle in the same day. Great job Glenbrook Dodge. More
by Brian service dept
Employees Worked With
Brian in service department
July 15, 2015
Excellent personal attention and friendly faces! I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted that my service records indicated it was time for a flush of the brake lining and asked if I would like that work done. Since it wasn't on my schedule, I was concerned about the time it would take; however, she assured me they could take me immediately and all services would be complete within the hour. I enjoyed coffee and TV while I waited; service was done in about 50 minutes, and my bill was processed quickly. Becky took a little more off the cost of my oil change and I thought the charge was great for the services completed. As always, your staff is friendly and helpful -- I trust the quality of service I receive! More
by CommProf
Employees Worked With
Becky Dodd
July 14, 2015
Rattle in the Dashboard of our Journey I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was left lying loose in the panel. They removed the clip and the rattle in my dashboard was solved. I want to thank Service Manger, Brian, for his continued leadership and Becky Dodds for her excellent customer service. Thank you, Ron & Jackie Miller More
by ron2523
Employees Worked With
Becky Dodds, Brian Marshall
June 15, 2015
Becky's awesome service!! I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper wor I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper work and my vehicle ready to go when I arrived at the dealership. Becky has always gone the extra mile for me whenever I needed any assistance with my vehicle.Becky is a valuable asset for the dealership and I hope is appreciated and rewarded for her excellent customer care.Thank you very much Becky!!! Pam Boon More
by boon52
Employees Worked With
Becky Dodds
June 03, 2015
Verizon said I had phone directory issues not their problem? Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a bit of time making sure it was right! Thanks Brian great job. Blue tooth is working fine, Hands free is a wonderful thing! Eric Johnson More
by Eric Johnson
Employees Worked With
Brian Marshall
June 01, 2015
Unappreciated Ex Loyal customer We bought several vehicles there in the past, one of the 2 most recent has been in the shop constantly for warranty work. Tried to just trade it in & We bought several vehicles there in the past, one of the 2 most recent has been in the shop constantly for warranty work. Tried to just trade it in & get a dependable vehicle, but they offered such a low ball figure & wouldn't budge on the lemon they sold us not even 2 yrs ago. So that made it, that we couldn't even get financed w/o 10k down. If a person has 10k to put down they don't need their help!. Just felt like they didn't care to help us or really even try. And the manager was actually in his, I could give a crap less attitude talking to us as he said his goodbyes. That's how loyal customers get treated. Very sad! We'll never go back. More
by AngieO
Employees Worked With
Steve Bufink, Omar Jimenez
May 17, 2015
Good Job Guys Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thank Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thanks for prompt friendly service! EJ More
by Eric Johnson
Employees Worked With
Brian Marshall
