Glenbrook Dodge Chrysler Jeep Fiat

Fast and friendly dealership! Chad Holzinger and the financial staff helped me get a fast approval - they were very friendly throughout the whole process. I would recommend this de Chad Holzinger and the financial staff helped me get a fast approval - they were very friendly throughout the whole process. I would recommend this dealership to all my friends and family. More

Lied to....Charged for work that was covered under warranty 2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have be 2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have been put on it and wheels have been balanced twice....no sorry now its a 3rd time. When i picked up the truck on Friday Brian Marshall informed me that i would have to pay for the balancing...he said that warranty wouldnt cover the repairs....I called Chrysler customer service and there was no record of him ever calling. I worked at a dealership for 15 years and i know how it works.... Warranty claims are lots of paper work and warranty doesnt pay as much as customer pay.....so it was never turn in. I drove 9 miles and the tire pressure monitoring light came on and the truck shook worse than before and Brians claim was that it was done wrong the 1st time..... Then my truck sat in service all day monday and Brian said he would call and NEVER did...... we have lost the meaning of what true customer service is More

Oil Change At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well inform At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well informed! More

Awesome!!! Joe was awesome to work with. Matt was great to work with and they knew what I wanted by the little things I told them and now I got an awesome Ram to Joe was awesome to work with. Matt was great to work with and they knew what I wanted by the little things I told them and now I got an awesome Ram to drive!!! More

fast and easy This was the quickest and easiest car purchase I have had in 25 years of buying cars. Jeff Colone was both friendly and helpful. I will recommend Glen This was the quickest and easiest car purchase I have had in 25 years of buying cars. Jeff Colone was both friendly and helpful. I will recommend Glenbrook dodge to anyone looking for a new car. More

the perfect car for my wife we have been looking for a different car, we were gonna get a used car, but I was looking on the internet, and came across the glenbrook site. We were we have been looking for a different car, we were gonna get a used car, but I was looking on the internet, and came across the glenbrook site. We were looking for a white dodge avenger with the black top adidition, and bam they had one. i left an email with them and Joe Payton had gave me a call the next day, This is the way to find a car, trying to deal with the wolves at the door isnt the way for me, Joe Payton made it easy for us to buy from him **************************** Joe Payton all the way******************************************* thanks Steve More

Damage to vehicle - Threats for holding accountable The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son a The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son and I took our car to the dealership for a routine drive train inspection. After the inspection, they offer to wash the car and I accept. We then leave the location and drive less than 1/4 mile to Sports Clips for my son's hair appointment. Upon exiting the car and going towards the Sports Clips front door we pass by the hood of the car and my son asks "Where did those scratches come from?". There were some light scratches and some deeper marks through the clear coat. These were not there prior to having them work on the car. I immediately take photos and after the appointment we go directly back to the dealership to inform them. A young lady named Ms. Murphy took photos as well and denied that it was them. She gave me the Service Managers card (Brian Marshall) and told me that he would contact me and might want to inspect the damage. He never contacted me. I had to make contact with him. The matter then escalate to the Service Director (Daniel H. Bailey) who has been rather belligerent and absolutely uncooperative. He has denied the facts and has denied that they did any damage. I have continued to hold them accountable and have launched some social media campaigns regarding this. The dealership has removed posts from Facebook and blocked me for sharing my story. Dan Bailey even went so far as to tell me that he has "blacklisted" us in the Dodge service database so that we may no longer receive service or RECALL repairs at any DODGE location. They have an "F" rating with the BBB and a warning. I have done some research and have found that this is not the first incident like this and Dan Bailey has a history of terrible customer service and this type of response to customers. More

Great Dealership Experience Joe Payton made this purchase an enjoyable experience. He is very knowledgeable and helpful without being overbearing. I highly recommend using the Joe Payton made this purchase an enjoyable experience. He is very knowledgeable and helpful without being overbearing. I highly recommend using the Internet Sales approach when choosing your next vehicle, and suggest letting Joe help you through this process. More

2014 challenger Redline R/T Had to have it I stopped to see the new 2014 Dodge Challengers and got a new friend Freddy Salazar out of the deal. Also my new 2014 Challenger Redline R/T Hemi. I'm I stopped to see the new 2014 Dodge Challengers and got a new friend Freddy Salazar out of the deal. Also my new 2014 Challenger Redline R/T Hemi. I'm very happy with the dealership and my sales agent. I recommend the dealership to anyone. If you have a choice ask for Freddy he will give you no pressure to buy and answer all your questions. Freddy made buying my first brand new car very easy and comfortable. If I need another vehicle I will be back. Troy proud owner of a 2014 Dodge Challenger More

I have personally had 2 bad experiences with this dealership. The first time I worked with a super pushy salesman who was only interested in making sure I left with a vehicle that day. Months later I dealership. The first time I worked with a super pushy salesman who was only interested in making sure I left with a vehicle that day. Months later I decided to give Glenbrook Dodge another try. The sales girl I worked with was very nice and accommodating. However, her sales manager was doing everything he could to get me to buy ASAP. I had quite a few questions she could not answer and when she went to the sales manager she had to give him my budget and down payment because in her words "They are going to bug me about making this sale." Ultimately, I politely left and purchased my vehicle from another dealership. I waited 3 days to have my vehicle located from a different dealership when Glenbrook Dodge had the exact vehicle on their lot. More