Glen Toyota
Fair Lawn, NJ
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4,132 Reviews of Glen Toyota
Overall it was a good experience. The staff were helpful and courteous and listened to my concerns about why my vehicle was out of alignment despite having it done here only 2 months The staff were helpful and courteous and listened to my concerns about why my vehicle was out of alignment despite having it done here only 2 months ago. Juan team ran the alignment test and confirmed the tow and camber were off. He explained that a pot whole or curb could have done this. More
I came in for a recall. It took 10 minutes just to check in then when I came back to pick up my car it took almost 20 minutes. The person at the cashier desk couldn’t find m It took 10 minutes just to check in then when I came back to pick up my car it took almost 20 minutes. The person at the cashier desk couldn’t find my keys (that were where in the file where she was looking) so she told my that my service tech had my keys. I had to wait for my service tech who was helping someone else and then left for several minutes. When he finally returned he found my keys the the folder next to the cashier! No one apologized for the delay or for waiting. More
In the best case scenario, they have horrible communication skills. More likely, they are dishonest and constantly trying to up-sell or do unnecessary work. communication skills. More likely, they are dishonest and constantly trying to up-sell or do unnecessary work. More