Glen Toyota
Fair Lawn, NJ
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4,132 Reviews of Glen Toyota
Probably the worst experience I've ever had at a Toyota store. It took over 2.5 hours for a simple inspection. My premium care plan that I pay for monthly was not upheld so I was charged in full for the vi store. It took over 2.5 hours for a simple inspection. My premium care plan that I pay for monthly was not upheld so I was charged in full for the visit. THEN I was told there was irreparable damage to one of my tires due to a nail and it would cost $800 (!!) to fix. I took the car to a local tire shop, they removed the nail and said the tire was completely fine didn't even need a patch. My entire visit with you was a disaster. More
Service manager was thorough and kept me informed of progress and what needed to be done and got permission. Waiting room was comfortable and the wait was. Not onerous. progress and what needed to be done and got permission. Waiting room was comfortable and the wait was. Not onerous. More
They overbooked too many appointments for the day. Short staffed. Long wait times. Disgruntled customers. My car was not serviced properly and now I have to come back again. Very inconvenient! Unsati Short staffed. Long wait times. Disgruntled customers. My car was not serviced properly and now I have to come back again. Very inconvenient! Unsatisfactory rating from me. More