Glen Toyota

Didn’t get a call when I was told I would, messed up four lug nuts on my tires and one rim. Had the truck all day lug nuts on my tires and one rim. Had the truck all day More

We had a very positive experience at Glen Toyota. Rich was very well informed about the vehicle in which we were interested, and he and the others involved in the sale made the process quite straight Rich was very well informed about the vehicle in which we were interested, and he and the others involved in the sale made the process quite straightforward and efficient. He even came in on a day off so that we could pick up the car as soon as possible. I would definitely recommend Glen Toyota based on our experience. More

Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. Was told I would get a call back asap. This is the end of day 3 and still no call Witt pricing on the radio and install. So I bought elsewhere. This place used to be great until they got rid of the old crew and brought in these new desk guys. I made my last trip to glen toyota service Dept. Not to mention, the radio and navigation should not break after 5 years and 55k miles on a 4 runner limited. Very sad. Toyota should replace no questions asked. Will be looking into a bronco asap. More

I always go Glen Toyota for my car service but last two time I received worse service. After my oil change I saw oil was leaking from bottom of my car. When I took my car back to them, they find out out wh time I received worse service. After my oil change I saw oil was leaking from bottom of my car. When I took my car back to them, they find out out whoever did work my car he didn’t close bottom oil cap properly. More

Bill was very professional, he knew and understood the issue we were having with our Highlander and took care of it for us without any issues. issue we were having with our Highlander and took care of it for us without any issues. More

Loyal customer for over 30 years. Apparently, the Sales Manager is more concerned about selling a car than addressing customer loyalty. His apparent indifference to a key fob issue, Apparently, the Sales Manager is more concerned about selling a car than addressing customer loyalty. His apparent indifference to a key fob issue, which we resolved directly through corporate, was something he couldn't or wouldn't do for us. Shame on him. More

Joe and Geremy could not have been nicer. Total professionals I would recommend both of them very much to anyone looking for a vehicle. Thank you Total professionals I would recommend both of them very much to anyone looking for a vehicle. Thank you More

I dropped off my car at 730am. I came to pick it up at 130 and it wasn’t ready. I waited another 30 minutes. I came to pick it up at 130 and it wasn’t ready. I waited another 30 minutes. More

This dealership is top notch and always on the ball! Takes my car in right away, and handles me with the utmost of professionalism! Never have an issue. Takes my car in right away, and handles me with the utmost of professionalism! Never have an issue. More

Everything was great, until I reviewed the documentation after I was home. Turned out that an additional "Guaranteed Auto Protection Program" was added at the cost of $1200, something I already have on my after I was home. Turned out that an additional "Guaranteed Auto Protection Program" was added at the cost of $1200, something I already have on my car insurance plan and would never have agreed to, especially as I didn't agree to the tire coverage and several other unnecessary coverages for a leased vehicle. After calling the dealership, the finance person insisted that the information was disclosed as one of the things I signed with the explanation "you picked what you picked." After researching online, though, this coverage being snuck in seems to be a common issue. It's very easy to write off something as easy to miss in all the things they make you sign and add-ons they ask you about, but there is no chance I'd have missed a $1200 charge solely to pay Toyota back if the car is totaled, especially as having that same coverage through your insurance is pennies compared to that charge. It is possible to cancel it within 30 days with a full refund, but then the finance representative gave different information about where it goes and how it's applied to my account than the representative at Toyota Financial Services, which means my money will probably remain in the ether at this point. It's too bad. What was a decent experience has now soured me on Toyota dealerships, all for an upsell. More