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Glen Toyota
Fair Lawn, NJ
4,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,131 Reviews of Glen Toyota
December 13, 2014
They made this deal feel like we were family! We had horrible treatment at another Toyota dealership. We almost didn't want another Toyota because of this treatment. We own 2 Toyotas and love the We had horrible treatment at another Toyota dealership. We almost didn't want another Toyota because of this treatment. We own 2 Toyotas and love the cars. So we called Glen Toyota using my work's employee pricing through HR. What a DIFFERENCE! Jeny Vargas called us prior to coming in. We talked through what type of car we wanted and she said she had 4 on the lot to show us. We walked in and they contacted Jeny. She talked, smiled and laughed with us a few minutes and then introduced us to Rafael. He showed us one Sienna and we fell in love with the ride. We wanted a Sienna with leather heated seats, blind side assist, backup camera, and back automatic open/close. Jeny came back to talk with us and Rafael. She found one and Rafael showed us that one and we bought it! Mike in financing was WONDERFUL too. He had all paperwork ready to go so we could talk and really enjoyed getting to know him as a new friend. Afterward Jeny and Rafael came back in to meet with us including Mike. Just to say "thank you". Mike in delivery showed us al the gadgets and gizmos of our new Sienna. I have to say "THANK YOU" to all of them for reminding both of us why we love Toyota! It is not just about selling a car to their customer. It is about taking care of them right from the start by becoming family. Mrs. Julie I. Pierce More
by hawkeye1059
Employees Worked With
Mike in delivery department , Michael Finn, Jeny Vargas, Rafael Paulino
December 11, 2014
In tune with his clients When I walked into the dealership I was greeted by Dmitry. After only a brief conversation it's like he could read my mind and knew exactly what I wan When I walked into the dealership I was greeted by Dmitry. After only a brief conversation it's like he could read my mind and knew exactly what I wanted. Dmitry was friendly, caring and awesome to work with. I have already told a couple of people about Dmitry and will continue to spread the word that Glen Toyota has incredible sales people working there and they are guaranteed the best experience possible. I also need to mention Evan, who went over all the features of the car and set up my Bluetooth and Michael, best finance guy at any dealership. More
by carmenleone1182
Employees Worked With
Evan and Michael in finance, Dmitry Fishbeyn
December 10, 2014
very good very pleased with the sales person's customer service towards us and they were very willing to answer all our questions and were courteous and polite very pleased with the sales person's customer service towards us and they were very willing to answer all our questions and were courteous and polite More
by Oliver Rosca
Employees Worked With
John Kraiza, Krystal Apanah, Dmitry Fishbeyn
December 04, 2014
Was the victim of old song and dance routine I am late in reviewing the dealership as I moved from NJ to GA. I am still doing the unpacking. I was blindsided by the referral from Truecar.com I am late in reviewing the dealership as I moved from NJ to GA. I am still doing the unpacking. I was blindsided by the referral from Truecar.com. [ It is just a referral service and gets paid by the dealer. Even the Consumer Reports magazine uses their pricing ] . I went for a certain car with certain options and at a certain price from True car. [ I did not have the time to walk away and go to other dealers for the exact car I wanted. I was relocating from NJ to GA. Had to sell my old car, arrange for my house selling, etc. ] I had to or did buy more options than I needed- factory installed mats at $ 225, premium JBL speakers at $ 785. Glass etching @ $ 189, etc The manager Mark , a genuine weasel who sat behind a glassed office [one way mirror type] saw me wait and squirm for 5 hours on Friday 8/15/2014 and a six and half hours on Saturday 8/16/2016. I had to swallow his insults. After the final price was settled I wanted to know the cost of leasing the car. My intent was to lease as my need would be different in the new place of my residence. Mark quoted an outrageous price. He would not give me the break-down of the lease pricing. He said that he was not there to educate me about lease-pricing. Anyway, I have a printout from them - the net capitalized cost was about $ 4400 more than the agreed upon price allowing for the acquisition fee, doc fees, and first year fees.. That was a rip-off . He would not explain why and kept me waiting for a long time for an explanation. Finally, I bought instead of leasing. If you decide to patronize Glen Toyota, and buy a car - buy what you want NOT what they want to sell you. If you do not like what they offer, WALK AWAY. If you are thinking of leasing from them, think twice. Take an accountant with you. And read up on lease financing. I read two books on it. But still , I did not get my deal . They will skin you alive. . In NJ once you buy the car you are stuck. You can not cancel. No cool down period. My sales person - Dmitry was very nice and a young kid , EVAN, was helpful in synchronizing my phone with blue-tooth in the car. More
by amit.saha.90226
Employees Worked With
Mark [did not get the last name. I was told that he was the chief honcho there]
November 29, 2014
Excellent service! Frank provided excellent service! He was very helpful with finding me a car. He was very up front and honest with pricing. Can't find a better sales g Frank provided excellent service! He was very helpful with finding me a car. He was very up front and honest with pricing. Can't find a better sales guy at Glen Toyota. Highly recommend him! More
by Frank Hackett
Employees Worked With
Frank Aversa
November 26, 2014
Car delivery experience was awesome! The whole experience of buying and, when the delivery day came I was extremely comfortable with Ariel Irizarri, he explained everything perfectly. He' The whole experience of buying and, when the delivery day came I was extremely comfortable with Ariel Irizarri, he explained everything perfectly. He's hIghly recommended. More
by kchalupa
Employees Worked With
Ariel Irizarri
November 24, 2014
Solution minded Within a few days of driving off the lot, we encountered a few problems with our Pre-Owned vehicle. But as soon as we contacted Dmitry, everything was Within a few days of driving off the lot, we encountered a few problems with our Pre-Owned vehicle. But as soon as we contacted Dmitry, everything was as sure as solved. We were very happy and are loving our vehicle. More
by Spomonie
Employees Worked With
Jeny Vargas, Dmitry Fishbeyn
November 19, 2014
Smooth transaction, thanks Dmitry! Went to Honda in Paramus, they tried pushing a two-year old used van on us and were not willing to negotiate. Went to Glen Toyota, Dmitry greeted u Went to Honda in Paramus, they tried pushing a two-year old used van on us and were not willing to negotiate. Went to Glen Toyota, Dmitry greeted us at the door and gave us the deal we were looking for on a brand new Sienna. Less than the used Honda van. Dmitry was very friendly, worked quickly, and took care of us. He is not pushy, and is a pleasure to do business with. Dmitry and another sales person went out of their way and personally followed us back to Honda to turn in the leased Civic. We drove the Civic, Dmitry drove the Sienna. From Honda we drove away in a beautiful new Toyota van. Thanks again, Dmitry! More
by mmlorb37
Employees Worked With
Dmitry Fishbeyn, Dmitry Fishbeyn
November 16, 2014
Outstanding Care, Best Price, Deliver what offered on phone I highly recommend all new Toyota vehicle shoppers to visit and buy vehicle from Glen Toyota confidently. I recently had a superb experience of buyin I highly recommend all new Toyota vehicle shoppers to visit and buy vehicle from Glen Toyota confidently. I recently had a superb experience of buying new Toyota Sienna from this dealership, they beat all other dealers quote. The Sales Manager “Ric Gregson” is highly principled and honest man, he delivered what he had offered on phone and kept in touch with me at all steps. He is incredibly responsive and helpful in discussing the purchase of the vehicle on phone. The salesman, Ali is very professional, well-informed, caring and also very soft spoken. He assisted me at all times until I left the dealership and is still available over the phone if I have any questions. Mike (Director Finance) managed all post sales transaction, he is very qualified and a thoughtful gentleman. He also called after sales to know if all is okay. Glen Toyota staff accommodated me with my comfort and made a transaction as smooth as possible. I would like to thank all of them for provided me such a great care and service. Adeel Jeffrey New York More
by Adeel Jeffrey
Employees Worked With
Ric Gregson, Ali , Mike (finance)
November 13, 2014
love my new corolla s They were very helpful and friendly..they worked well with me and made sure I was happy with my new corolla s. I would definately always be there. Tha They were very helpful and friendly..they worked well with me and made sure I was happy with my new corolla s. I would definately always be there. Thank you so much. More
by simonap
Employees Worked With
tom distefano, Tom Distefano
