Glen Toyota

Steve was great and helpful. The salesman Steve was very good. I had mr. Brito and his son last time and it was the worst experience . I had originally gone to hackensack and saw The salesman Steve was very good. I had mr. Brito and his son last time and it was the worst experience . I had originally gone to hackensack and saw them there and I went back to glen Toyota and received very good care. It is nice to see that certain people are there and others have been removed. More

Extremely Dissatisfied We were extremely dissatisfied with our experience. We drove 3 hours to Glen Toyota to purchase a 2017 Toyota Sienna XLE Premium because they were ge We were extremely dissatisfied with our experience. We drove 3 hours to Glen Toyota to purchase a 2017 Toyota Sienna XLE Premium because they were getting difficult to acquire, given that the 2018s are just coming out. In total, we spent over 6 hours at the dealership from the time we arrived until we drove away, all with our 4 young children with us (all very well behaved, I will add). The salesperson was busy, which we understood, but I would expect that on a Saturday during tax season, that a dealership would be equipped to handle the volume of business. The salesperson did get irritated with us at one point because we were trying to negotiate. We had driven 3 hours, based on an internet sales price of $38,000. Once we arrived, we found out that that price was not available in conjunction with 0% financing, which was not specified online. I believe this is called a "bait and switch". Despite this, we went ahead with the sale, spending a significant amount more than we had intended. We were told that the paperwork would be processed, and to sit in the waiting room. Hours went by. Nothing other than coffee was offered (4 young kids). Had we been told it would be so long, we would have left to get some food. Given this situation, a dealership should have offered to order in pizza or something. Instead, we waited and eventually walked over to feed our child a donut for dinner. Finally, we signed the paperwork in a hurry with a rude finance guy. He did a poor job explaining things, and we were just ready to get out of there. Fast forward 2 weeks later. We get a call from the salesperson that we have to change our insurance over to my husband's name, because they messed up the paperwork and did not put the vehicle's registration in my name, which we had requested. I called the insurance company, only to find out that if we re-wrote the policy, it would cost us more because we would lose discounts for safe driving records. After several days of going back and forth, the dealership took care of it, but it also ended up costing us additional funds because they purchased new plates instead of transferring old ones. In addition, the salesman used very foul curse words on the phone with my insurance agency and proceeded to tell me that I needed to switch insurance companies. We have been with this insurance company for 18 years and know them personally. It was most certainly not their fault. When all of this was straightened out, I was assured that our registration and plates would be overnighted (as the temp. registration had expired), but it still took 4 days for them to send them via. Fed-Ex. Glen Toyota needs to take a hard look at all of their personnel, as well as their processes. No one in their right mind would purchase twice from them. More

Great experiance with salesperson Got exactly what i was looking for!! Salesperson Javier had all the knowledge and was able to answer all my questions!! I will recommend Javier to fam Got exactly what i was looking for!! Salesperson Javier had all the knowledge and was able to answer all my questions!! I will recommend Javier to family and friends! More

Bought s new 2028 Sienns I had a great experience overall. I would return and will use the service area. I had a great experience with Neil and his colleagues. I only wish Toy I had a great experience overall. I would return and will use the service area. I had a great experience with Neil and his colleagues. I only wish Toyota had placed the correct mats in the van. The weather mats don’t fit correctly in the mid row but Toyota Camry through. More

Amazing as always Everyone is extremely helpful at Glen. Excellent service every time! I would highly recommend them to any person looking to get their car serviced. Wh Everyone is extremely helpful at Glen. Excellent service every time! I would highly recommend them to any person looking to get their car serviced. What a great facility too! More

Torque converter Brought my car in last week because of a jerking motion at low speeds. The visit was fairly quick and the front desk was pleasant. The car was diagnos Brought my car in last week because of a jerking motion at low speeds. The visit was fairly quick and the front desk was pleasant. The car was diagnosed and fixed within two days. They lent me a loaner in the mean time. Overall the experience was a good one. No complaints. Thank you for your service. More

New car leases Excellent dealership. Have been leasing/buying from them since 1997. They're always willing to work with you and they reward return customers. Service Excellent dealership. Have been leasing/buying from them since 1997. They're always willing to work with you and they reward return customers. Service Dept is also outstanding. More

Great service! The service department was extremely helpfu and answered all my questions. The work was done in a timely manner and the workers did everything they co The service department was extremely helpfu and answered all my questions. The work was done in a timely manner and the workers did everything they could to finish my car on time. More

Quick and courteous My salesman Tom was very professional , there was no pressure and he took the time to go over the car . I came back next week and purchased the vehicl My salesman Tom was very professional , there was no pressure and he took the time to go over the car . I came back next week and purchased the vehicle . In and out in one hour , I'll be back for my next car More

Great experience would return again sales and finance person very personable and engaging. I have purchased many cars in the past and I would grade this experience amo would return again sales and finance person very personable and engaging. I have purchased many cars in the past and I would grade this experience among the best More