Glen Toyota

Exceptional service Johnny Gonzalez was amazing. He was very helpful and knowledgeable. He answered all my question with professionalism and kindness. He understood my s Johnny Gonzalez was amazing. He was very helpful and knowledgeable. He answered all my question with professionalism and kindness. He understood my situation and helped me with choosing my new leased vehicle I really recomend him More

Returning/Renewing lease On Saturday, November 16th 2018, I returned 2 vehicle leases from Glen Toyota and renewed 2 new vehicles because I was happy with the service and cars On Saturday, November 16th 2018, I returned 2 vehicle leases from Glen Toyota and renewed 2 new vehicles because I was happy with the service and cars. The difference in the new deal wasn't as transparent as before. In the past I dealt with a salesman by the Last name Brito Jan 2k15 when I leased 2 Rav4 2k16. Fully transparent and explained a every detail. It was under my impression that the quality of integrity was still at Glen Toyota. I returned 1 2k16 Rav4 XLE and 1 LE. The XLE had all the features that my new 2k18 Hilander XLE has. Which is why I chose both new models to XLE. The Hilander is great but the RAV 4 wasn't so much. Genaro said I didn't have those features in my 2k16 Rav4. I have paperwork and Vin# to prove it. (which they did not want to see and printed their version of that "deal" that reflected a 2k14 XLE). "Apparently," Models change year to year and what edition carries or includes what. That wasn't brought to my attention until I use the car. It Did not have navigation, nor sensors throughout the vehicle. Which is why I picked the XLE: I had it for the past 3 years and know the Vehicle. It's bad business to assume that the consumer knows the ins and outs of a contract. It is your job to explain those details to the consumer. I was told to come in by Rich (who sold me the cars) to see what the manager can do, because my wife is not happy with this transaction; lack of transparency. The manager told me "nothing can be done, You picked, I didn't and you signed." We expressed our needs and I was lip serviced a "deal", they were not met. Our "ticket page" was placed in the little white and red folder during the signing and it wasn't explained. Even a proper walk through on the vehicles wasn't given, I would've picked another model etc. I spent 6 hours at the dealership that Saturday. Entering at 11a.m. leaving at 5p.m with my wife and my 1 year old. I contacted Rich that Sunday and I have text and call logs to prove it. Called Monday, Manager wasn't in to rectify the contract before it locked in. "Come in Tuesday." Called Rich Tuesday, "we both not here come Wednesday we'll work it out." 3 days of false hope and returned today and I was left with this: "Nothing can be done, You picked, I didn't and you signed." -Genaro Rosario. Besides the car I did not want, My family also took this home with them. This will be my 5th and last car with Toyota. That not how you treat a loyal Customer. More

A totally professional and pleasant experience. I was greeted personally and informed quickly after the initial analysis what specifically needed to be done and the approximate time it would take. I was greeted personally and informed quickly after the initial analysis what specifically needed to be done and the approximate time it would take. They offered to give me a ride home, but I chose to wait in their spacious waiting area. They were accurate in the time required and cost of services recommended. A truly pleasant experience and my Venza runs like new, and was sparkling when it was returned to me. More

Good Service Experience Car serviced appropriately and on schedule/nice atmosphere in waiting area; car was is a nice extra touch that provides customer with a good final imp Car serviced appropriately and on schedule/nice atmosphere in waiting area; car was is a nice extra touch that provides customer with a good final impression More

Never stood by the word Liars They will trick you buy the contract After contract they will never call you back I would never do business with them they tell you car is cert Liars They will trick you buy the contract After contract they will never call you back I would never do business with them they tell you car is certified and it was a lie More

Terrific Great service. Friendly people. Got exactly the car I wanted. First time using Glen Toyota will definitely go back there for the next car I lease. Great service. Friendly people. Got exactly the car I wanted. First time using Glen Toyota will definitely go back there for the next car I lease. More

My experience was wonderful! I gave this rating because from the time I walked in “Rich” was very helpful and understanding. He also did everything in his will power to make sure I gave this rating because from the time I walked in “Rich” was very helpful and understanding. He also did everything in his will power to make sure I was happy ! More

Excellent service and friendly, always let me know, if need additional service and options, and what is more important to do first, thank you Glen Toyota service and friendly, always let me know, if need additional service and options, and what is more important to do first, thank you Glen Toyota More

Great I called glen service because I have a warning light on and they took me in immediately great service Friendly people, great customer service. I w I called glen service because I have a warning light on and they took me in immediately great service Friendly people, great customer service. I will recommend this place to all my family and friends More

Venza service Customer service was excellent. Can’t ask for anything more. Coffee and bagels we’re extra treats 🤗👌??. Bruce Rosales attended to my every need and Customer service was excellent. Can’t ask for anything more. Coffee and bagels we’re extra treats 🤗👌??. Bruce Rosales attended to my every need and was courteous and accommodating. Love coming to this place for car service. More